: Incredible Administrative Care, but Completely Let Down by the Providers:I have very mixed…read moreemotions about my visit here. On one hand, I want to give a massive shoutout to Kristen White. She was incredibly professional, genuinely listened to my requests, and took excellent care of me. In a moment when I was in extreme pain and feeling completely overwhelmed, Kristen made me feel like an actual human being. Her empathy and customer service were a solid 5/5 stars.Unfortunately, the medical care from the actual providers was deeply disappointing. I came in with an acute sports injury after hearing a physical "pop" in my foot, experiencing swelling on the top of my foot, and dealing with severe nerve pain. They took X-rays but didn't bother to sit down, look at them with me, or properly explain a clear diagnosis. Instead, they completely dismissed a severe structural injury as basic plantar fasciitis, handed me some topical gel, and sent me on my way.To make matters worse, they told me it was "normal to work under these conditions"--completely ignoring the fact that my daily job requires heavy pulling, pushing, and lifting of heavy objects. Because they refused to give me an immobilization boot or take the soft-tissue damage seriously, I have spent days favoring my left leg. I have now developed agonizing sciatica from straining my back just trying to hobble around.Kristen White deserves a promotion for her outstanding humanity and professionalism, but the medical providers seriously need to re-evaluate how they dismiss patients with acute traumatic injuries.

You would think that the receptionist would offer my friend a wheelchair as he is doing his intake…read moreforms standing in the check-in window bent over in extreme pain, back throbbing Additionally the employee that works in X-ray, they toss you around like a salad in there and don't even consider the pain before laying a hand on me. I hope I never get ill because I don't trust any of these doctors, PAs, etc!!!!

Ive been going to dr goldstein for years best bedside manner did both my hips have had no problem…read morehave been back to him many times best orthopedic and ive seen a few highly recommend him .

I had a ACDF spinal fusion from Dr Douley and she is amazing! All the staff is so kind and helpful!…read moreI highly recommend them for any orthopedic needs.

No longer has personalized care, you're more of a number than a patient with attentive service. Not…read morethe type of environment I would recommend if you have a nuanced issue.

Best doctor anywhere for knees!!!! I had double knee replacement in June of 2012. Received…read moreexcellent care, great followup and my scares are almost invisible. I can move like I did when I was 25 years old. I cannot thank this fine orthopedic surgeon enough.

Diagnosed and had me scheduling surgery to fix an 18 month old injury that 2 other orthopedic…read moredoctors, with an x-Ray and an MRI, "couldn't find", within a few minutes. I wish I went to him first.

not at all happy. I am shocked at how he treats patients. I've even discussed this with other…read morehealth care providers who were in disbelief themselves.

I would like to respond to Bethany L, in addition to my review of the practice. I needed total knee…read morereplacement on both knees. I asked ALL of my different doctors (GP, endocrine, bariatric, etc...) and without fail, they all said that Dr. Shalvoy was *THE* guy in Rhode Island, and in TWO cases had performed procedures on the knees of my doctors! Why not go where the professionals go? I presented myself around the same time as Bethany, and yes the walk to the office was hard for a guy who couldn't walk. Dr. Shalvoy is the Chief of Orthopedics for Care New England, and was trying to see patients close to the hospital setting, but as Memorial was closing wings he was getting bounced around. Their subsequent spaces have been much more eye appealing, and 2 years after my replacements I am doing fantastic. I can't say enough about Dr. Shalvoy and his PA Richard Peloquin and Jessica Morse, and the support staff is great. They literally gave me my life back. I went from walker/wheelchair to doing 5K's. The best thing you can do for yourself is get in to see Affinity Ortho. -Fred Nelson, Cranston

Horrible, the "offices" are in the hospital where you actually have to enter a hospital wing to get…read moreto elevator, the exam rooms are a dump very dingy, not very clean. I will never go back and I do NOT recommend them to anyone!

This is a beautiful outpatient surgical center. The only thing that would make me want to go…read moreelsewhere is the policy they have. The person who is taking you there and taking you home cannot leave the premises. So you are there for 4-5 hours or longer just waiting. They even make you sign saying you won't leave the premises. It's a big inconvenience and totally unnecessary. When asking why they require this they have no answer. You get 2 calls. One from the doctor after the surgery and another one to pick up the patient.

RE: Olivia Perry, PA. I was extremely disappointed with my visit with Olivia Perry, PA. In my…read moreexperience, there was essentially no meaningful physical assessment of my hip pain. Her response was basically, "You have hip pain? I'll order an MRI." She asked where my pain was, and when I pointed to the area, she tapped it with her index finger. That was the extent of the physical examination--and even that occurred only after I specifically asked whether she was going to examine me. As a retired Nurse Practitioner, I found this particularly concerning. I actually had to explain to her how to perform an appropriate assessment of hip pain and asked whether she was going to perform certain examination maneuvers used to help identify the source of hip pain. Her response was, "They didn't teach me that in school." I was stunned. A patient should not have to prompt a medical provider to perform a physical examination, and certainly should not have to teach the provider how to assess the condition for which the patient is being seen. Ordering an MRI is not a substitute for a competent history and physical examination. She also never called me with the MRI report. Luckily, I had the report and images and knew what to do. Based on my experience, I had no confidence whatsoever in the quality of the clinical assessment I received and would not recommend this provider.