The whole point of cleaners is to CLEAN things, right? Okay, just checking........
Brief Summary: Dry cleaning can be one of the most inconvenient forms of cleaning that we come across in our day to day adventures. For this reason, we often turn to the professionals to take care of our dry cleaning for us. Unfortunately, for University Cleaners, they are from earning anything close to the title of "Professionals".
Would I Recommend This Business? Nope!
Service and Staff: If you're going to a dry cleaners, odds are, you're trying to get something dry cleaned. This was the case for me, at least, when I dropped off my suit which was in need of a standard cleaning. There was a tiny bit of makeup on the shoulder area of the jacket, but nothing that a solid 15 seconds worth of work can't take care of. When I dropped off my dry cleaning, the woman at the desk was as unprofessional as you can possibly get. She had two friends in there sitting in chairs that she continued having a conversation with during my entire time in the store. It was as if I didn't exist. She asked the least amount of questions that she possibly could, and barely paid any attention to the answers. Case and point, she didn't even spell my last name correctly, which is only THREE letters long. Two of which are the same! Then she didn't even bother to fix it out of nothing more than pure laziness. Still, I decided to give this business the benefit of the doubt that what they SEVERELY lacked in customer service skills, they would make up for in service quality. Sadly however, this was not the case. When I got my suit back, not only did it look JUST as dirty as when I dropped it off, it smelled TERRIBLE! I'm not expecting it to smell like cherry blossoms or anything, but I certainly didn't want it to smell like moth balls either. Even if you are a fan of the moth ball fragrance, you would have still been just as upset as I was when your suit came back just as dirty as when you dropped it off. I have no idea what they did to my suit during the several days that they had it, but they sure as heck did NOT clean it. Oh, and did I mention that upon my return, those two friends of the clerk were still there, again? And I was ignored, AGAIN? Needless to say, I was more than ready to get the heck out of there without a plan to ever return.
Location and Store: The location is rather nice. It's in a Publix shopping center, and is in a good part of town. The interior of the store isn't pretty by any stretch of the imagination. Just think of some ratty old dry cleaners you'd see in a movie, and that's pretty much exactly what you have here.
Final Thoughts: As always, I want to preface my final thought with this. I'm always willing to give a store a second chance, but they have to earn it. I left with a dirty moth ball smelling suit, less money, and extremely aggravated. If this ISN'T what you want, I would go literally anywhere else! And until they correct all of their issues, I will be going elsewhere as well.
P.S. I got the makeup mark off my jacket with a damp cloth in about 15 seconds.
Final Scores:
Service/Staff - 0/10
Location/Store - 2.5/5
Total - 2.5/15 = 1 Star
Stay fresh Mother Fooders! :p read more
