We would like to comment on the recent door and window retrofit work Universal did at our duplex o Holmes Beach, Fl.
They should be congratulated on the individuals they have selected to work for and represent you. We found every contact to be professional and customer friendly.
Kendall Brown was our primary contact and he did a great job of guiding us through the selection process. He explained the contract details, timing, lead testing, and other items to our satisfaction. He managed the permits, the installation logistics and subsequent follow-up.
Dan and Dustin were a great install team. The removed our existing windows and doors with minimum stucco damage. We hired professional painters to do repair and painting following the installation. Both painters commented on both the high quality installation and the minimum damage. They said they had seen and repaired many similar retrofits, and this was the best work they had ever seen.
Even the Holmes Beach building inspector was complimentary of the installation.
We selected the beige colored PGT vinyl WinGuard Impact casement windows with low-e impact resistant argon filled glass. These were fitted gray colored screens. They are great looking products and the window operators work well.
We also selected Therma-Tru Smoothstar Fiberglass doors with multi-point locking systems. And they look god and work well.
In any project, while perfection may be the goal, the reality is, there are always "little surprises". The true measure of any organization is how well it manages those situations. Again, they should be complimented on the professional manner in which these issues were handled. For example, one of the PGT windows had a crack, any Dan the installer had already called it in before we had even noticed it. The PGT service man was able to replace the glass within three weeks from the period it was called in. The PGT representative was professional and customer driven.
My wife and I were generally apprehensive with the thought of replacing 14 window openings (25 casement windows) and 5 dors on a 35 year old duplex. Universal made it as painless as possible, the damage was minimal, our floors were protected, the inside and outside were cleaned daily. We were kept adequately informed and al contacts were friendly and professional.
My wife and I are pleased with our overall experience and satisfied with the results. We feel we got good value and quality for the price we paid. We can honestly say we would recommend Universal Window Solutions to others who are considering a retrofit project like ours.
Dennis & Carol Groh read more
