About year ago i had my love seat redone, i opted for imitation of a leather to save cost(still not cheap 360$ just for cushions) ,within month or so it started to crack.When i went to complain the owners behavior was real bizarre ,he was grabbing my phone and trying to type password claiming that the picture i took could be of couch and not love seat ?! MAN !he even lay on the floor to show me how to p,,properly,, take the pictures ! In the essence he said there is no warranty because he does not make the materials , he just installs them . I was very nice about,I offered to cough up more money and upgrade for something that will last more than month, but there was no going thru his add and bizarre acting and mumbling .Avoid this place as a plague! read more

They did a great job reupholstering an Adrian Pearsall sofa that I had found and purchased in rough shape. It went from smushed and sad to looking brand new and stunning. It is so comfortable and looks great. They also fixed a broken leg on the couch. The fabric I had originally wanted was on backorder, so they helped me find a fabric that I liked even better that was less than half the price. When the couch was ready, they called and were able to deliver the couch within the hour. read more

I am in disbelief of how myself and fiancé were treated by the owner We had a printed estimate in hand for sofa Cushions to be restored. He ranted no no and then quoted us twice the original amount And told us you we be back as we walk out the door. We will never go back there read more

Don't use this company.!! We called them to align our dining room table. The technician who came to our house put several scratches in our almost new table (approx. 1 year old). After several negotiations with the company, they agreed to fix the table. The table was dropped off; they did a beautiful job. Ten minutes after the delivery guys left (who were very professional and accommodating) the technician who scratched the table was at my door asking to inspect. He then demanded that we "share" the cost of the repair with him saying he had to pay for this out of his own pocket. He was extremely aggressive and I felt very threatened. We have since placed several calls to the company and no one will call us back. Although the workmanship is A+, their customer service and workers are a F. read more

I brought in two sofa slipcovered cushions for restuffing. Leon had given me a couple of quotes for my options ahead of time & I had good phone and email responses to my questions. I brought the cushions in to their shop & found the personal interactions with Leon & the woman in the office amusing because it's sort of like the mean soup guy on Seinfeld...they don't suffer fools gladly. But not a problem for me. Good job, quick turn around time, reasonable price. I would go back to them for future needs. read more

Found Universal researching online to purchase fabric to redo my dining room chairs and close to my home. They had an enormous selection. After talking to them and being shown their back workroom I decided to use them to recover my chairs. I am very pleased. They came out beautiful. They were great to work with. They even called me in after 1 chair was done because they did not like how the edging was turning out that we chose. We then switched to a different edging. I would definitely recommend Universal Upholstering. read more

We dropped off a piece of a leather sectional. It was very worn and had a rip in the leather so we had the piece completely reupholstered. Universal was able to perfectly match the leather and was on time for how long they estimated it would take. The section looks bread new. I could not recommend them more and will be bringing in more sections for repair. read more

I went in for a quote and have to say I have never experienced more horrible customer service anywhere. The man working there was rude from the beginning we walked it. He didn't even want to give me time to look at samples and assumed without asking that we wanted a cheap option. He was rude and made comments that were very sexist to my husband. Even though I liked one of their more expensive fabrics, I would never use their service ever or recommend it. Utterly dissatisfied read more

I used Universal several years ago to reupholster 4 chairs. If I was giving a star rating after that, it would be a 5star and a Whoopi!! 2019 again I had another chair that required them to make new cushions and again 5 star and another Whoopi!! Absolute quality!! Both times everything was done in a timely way. Then came this year. WHAT HAPPENED. May 27th I walked in to get an estimate and place an order for new cushions for 2 new outdoor chairs and ottomans. I pretty much knew what I was looking for. I think I found what I wanted in about 15 minutes. The quote was quite an eye opener, but I knew they'd do a good job. After paying my deposit, they said they'd call when the fabric came in to schedule a date to pick up one of the chairs and ottomans and the 3 cushions for it. After waiting a month, I called. They weren't sure , they'd called the manufacturer and call me back. The next day I called again. "Ooohhh, that fabric just came in yesterday." Really? Yesterday? We'll, ok. When can you pick up the chairs. We set July 9th for that. Yesterday I was done waiting for a call. How long does this really take??? First I was told that it showed delivered. An immediate answer came from me...oh no it wasn't!! Oh oh let me check. Then I was told that Leon, the owner would have to figure it out, but he was working with a customer. He would have to call me back. I walked around with my phone in my hand so I wouldn't miss the call. No call. Next day I called back. Oh your cushions have been done for weeks (this still isn't Leon that I'm talking with), we've been trying to call you. No you haven't , that's my cell phone....it's always with me. Good grief fine. So then she says when can you come get them. I was done arguing...still if you picked it up why aren't you offering to deliver as you've always done before. Nevermind, we'll be in. So we came in (thank goodness that chair could fit in our car). They now tried saying that they tried leaving messages but my mailbox was always full. That's another....no it's not!!! I'm so anal about clearing out messages (not that I get that many) and even the list of recent calls. They NEVER called. Today is August 23rd. 3 months. NOT GOOD. The quality is still top notch. The service throughout was abysmal. And I just can not stand being lied to. I have such mixed feelings. I hope I don't need any more upholstery work done ever again. I definitely would not want to go thru that ever again! read more

I Highly recommended this team! Leon and his staff did a fantastic job taking our worn and tired sofas, and chairs and transferring them it into beautiful, comfortable furniture I'm proud to have in my home, Leon carefully listened to my needs, presented me with beautiful fabric choices and stayed within my budget constraints. His team kept us appraised and involved each step of the process. I highly recommend them them,UPH And plan to use them for all my furniture reupholstering needs. Fantastic job! read more

Had an entire sofa and chair re-cushioned. Did a great job for a good price and had it back within a week or so. Thanks- great work!

IWent to Universal upholstering amazing they were very kind I had a chair pad that came off they were able to put it on while I was standing there they were very professional enjoyed the time they are looking at all their upholstery chairs and all of the they have an immense amount of different kind of fabrics so I would recommend them very highly read more

I brought in an expensive leather couch's seat cushions to be padded and to add them with foam and replaced backing. Their workmanship, pricing, and turnaround time were impeccable. I have a brand new couch (or so it appears)! Don't bother shopping around - they are the BEST! Thank you- read more

Just received my 2 leather sofas from their shop. They look better than they did when they were new. Very professional. Great Job, nice people to do business with. If you have leather furniture that is faded , they can redye to original color. Saved me thousands. Thanks Universal! read more

Great quality work. Great price points. Very nice to deal with. Would go back again with more work. Highly recommend. -Bruce Newman read more

TOTALLY IMPRESSED! We just had Universal Upholstery come to our home to fix a stain on our brand new high end leather couch. STAIN GONE! Couldn't believe how perfect it looked. We were actually prepared to send our two day old couch cushion in to the manufacturer for a top panel replacement, at a cost of $400. Thank you Serge!!! While here, Serge, an artist as far as I'm concerned, and in my opinion, a master in leather repair, evaluated our very fine leather sectional in our lower level. There were three different scratches, very deep and and one almost four inches. We never did anything in the past, as we though a repair would be noticeable, and the scratches, one being on one end, the other on the back, where all were visible. Serge took a look, then said, he could repair the scratches, and it would look a lot better, and not as noticeable. Serge really underestimated his craft, it's not that it wasn't as noticeable, the scratches, especially the deepest scratch, was gone, absolutely no sign of any scratches. Serge is not only a master of his craft, but very professional. We will highly recommend Universal Upholstering, especially Serge. Thank you once again! read more

I have a medium sized sectional sofa that would not fit out of my apartment when the movers attempted to get it out. I set up an appointment with Universal Upholstering to disassemble/reassemble my couch and do the same to my boyfriend's couch (relocate his to our basement). They started at 10am and were finished shortly before 2pm. All of the work included couch disassembly/reassembly on 2 couches and a 15 minute drive to my new apartment. The total cost was $550. The work was great! They did an excellent job and were very polite. They also were very careful in keeping things tidy and not dinging the walls. I am not planning on moving again soon. However, I would not hesitate to use this service again. Highly, highly recommended! read more

Recently our couch arm was falling off so I had Universal Upholstering come out and give it a look. They were able to fix it on the spot for a reasonable price and it seems to be holding up well, though I suppose time will tell. I would definitely call them again, and in fact might end up doing so to have them reupholster the very same couch. read more

They disassembled/reassembled three pieces of a sectional couch that would not fit through a tough stair/doorway combo. Worked for three hours and gave us a fair price - very happy with the end result. read more

I just picked up a chair that I had 2 cushions made. Yes- they made cushions, and the sewing looks to be decent. So, what is the problem? This chair is a mid-century piece of furniture, and they made cushions 3x the thickness that they should be. I don't need need a big puffy chair. The cushions are so thick, that I don't even fit in the chair. I feel like a giant pouring out of it! These guys might know how to reupholster, but they don't know a thing about the style or history of a piece. I guess I will be bringing this piece into the city to a company who knows what the end result should be. I will not be bringing my piece back for them to fix- not even worth it. If they did not do it right the first time, they surely won't do it the second time. If you also want to know, I was charged $260 for foam and labor on 2 square box cushions not including the cost of my fabric. Seemed like a lot, but I was going for convenience. read more

This is the place for high quality work and endless fabric selection. Turnaround time for my 5 large pieces was 2 weeks or less. The owner helped me locate the Sunbrella Indoor/Outdoor fabric that was not only gorgeous but durable. It was also called Crypton. He gave me a good discount on fabric. Pickup and delivery was at no charge. Employees took extra Care in my home to set up the furniture too. It was covered in shrink wrap to protect it. Very impressive Highly recommend. read more

I am curious why my post is not showing on YELP, but I am totally disappointed in the "service" from UU. THERE WAS NONE! No response to multiple calls, lotsa excuse and promised to call back. THEY DID ABSOLUTELY NOTHING THAN WASTE MY TIME. I really think our project was not worth T$H$E$I$R time. read more

I was only looking for a small amount of upholstery cushion foam, and was surprised how hard other shops were to even talk to, much less get what I wanted. The folks at Universal were great, and I got exactly what I wanted at a very reasonable price. read more

I recently brought my cushions for a leather like product to be upholstered. The cost around $500 for material/labor that the owner sold me. Within 5 months the fabric fell apart. The owner,Leon blamed the problem on the manufactor( even though he sells that product). Not only did he not fix the problem, he wanted me to buy more fabric and pay for the labor again. I would never go to this company, they did a terrrible job.Also in the job a cushion needed to be resewing because it would fit back on over the foam. If i hadn't pushed to get it done right I would have left without my cushion fitting correctly. The store i bought the sofa from no longer refers to Universal read more

I highly recommend Universal Upholstery. Our experience was positive from start to finish. They reupholstered six antique dining room chairs for us and replaced the foam. The quality of the work was outstanding. We live in the city of Chicago, so their location is a bit out of the way, but they picked up and delivered the chairs and the whole job was done at a very reasonable price. read more

I can't say enough positive words about these folks. I brought a vintage mid century modern three piece sectional to them, provided my own fabric, and they did a fantastic job restoring it to the photos I provided them from our old family photos. A few months later I found a vintage Lane wood coffee table that needed to be refinished. The restored it all by hand because of the fragile wood veneer. It looks beautiful. I would recommend Universal to friends and family. Reasonable and fair pricing, excellent work, and a reasonable turn around time to get it all done. read more

The best service outcomes in all categories! The owner could not have been nicer or more professional! He cared about my needs and outcomes are always been the best! The turn around time was unbelievably quick and pricing is fair! read more

We have used Universal Upholstering on several occasions. They recovered our office furniture a few years ago and we were very pleased. We recently had a massive sofa sectional recovered and they did a beautiful job! They have fabric samples in their showroom or you can choose your own. I chose my fabric from Loomcraft and Universal picked up the fabric at my home when they picked up the sofa. The work was completed in five days! The pieces were delivered back to our home by their very careful movers. They were wrapped in plastic to protect them on the truck. Our sofa looks better than new and is more comfortable than ever! I would not hesitate to use them again. read more

We just had two of our arm chairs reupholstered by them and couldn't be happier! We bought them 30 yrs ago and loved the style and now they look brand new with the new fabric! Absolutely beautiful work I would highly recommend this company! read more

This place was amazing. I needed to reupholster leather portions of my car and they completed the task in a timely manner. The staff was very professional and scheduling was extremely easy. They were able to match my car leather identically. Everything was completed within a day and they did an amazing job. read more

They were such a huge help. I had been looking for places that would help me out with a buckle that needed to be replaced on a heavy-duty strap for a backpack. I brought it in and they took it right back, stitched the new one on, and were done in about five minutes. They were very accommodating and did excellent work. read more

Universal rebuild two Barcaloungers for us that had damaged springs, worn leather and in need of cushioning replacement. Job well done! Will go back when future needs come up and recommend to others. read more

The guys at Universal Upholstering were able to restore a family heirloom chair that I thought was beyond repair. The process for getting the work done was simple all the way from getting the quote, to picking fabric, and finalizing the scope of work. The price was fair for the amount of work that they had to do. The quality of the work was stunning; I'm so happy that I picked them for this project. read more

The box spring of my leather sofa was broken and I asked a few places for estimates. They had the lowest estimate and I ended up paying just a little more than the estimate and they fixed it in the time frame they promised. Now my sofa looks great. read more

We brought in 2 leather bar stools that had become stained in some way. One, on which we tried everything to repair, was a disaster, In fact, we bought a replacement for it. When a second stool became damaged in the same way, we brought both into Universal. They restored both chairs to perfect condition. I couldn't believe it (also couldn't believe I had unnecessarily purchased a replacement stool). We plan to bring our six dining room chairs in for reupholstering. read more

When our new sofa would not fit in our apartment, we called Universal Upholstering Inc. for help, and within 4 hours, their polite technicians were in the garage taking apart our sofa. I could not be happier with their work. Both technicians cleaned up every single staple or nail in our garage, vacuumed around their mess inside, and did a beautiful job with our sofa. The cost was reasonable for the amount of work (they were here for 3 hours), and at $300, much lower than some of the other companies that do furniture "knock-downs". I will definitely call them back when we move out of our apartment to do it again! read more

I had 6 kitchen chairs that I wanted reupholstered. They just needed some updating. Universal Upholstering was recommended to me. They did a great job at a reasonable price. The storefront is in a strip mall and nothing special, but I would rather they spend their money on quality employees, (which apparently they did) than a fancy showroom. My only negative was that it took a little longer than I had hoped but I am glad they are busy as they do a very nice job. I dealt mostly with Eugene but everyone I had contact with was equally helpful and polite. I will look around my house for more furniture to be upholstered. Keep up the good work! read more

My comments on Leon P's response: The damage done was to the driver's side seat wire harness, which is located in the driver' seat (under where one sits), which is the exact area where the leather was replaced, as I mentioned in my initial review. The damage to the previously perfectly working wire harness WAS caused by Universal Upholstery. Thanks for the recall information, but it is not pertinent to the damaged item. read more

Thank you for doing an amazing job on repairing and reupholstering my chairs. Universal Upholstering's estimate was lower than anybody else's, I got the free online estimate by submitting photos, and I paid exactly what the estimate said - no surprise fees. When I first came in, a customer was leaving and saying their furniture is "better than new". When I came to pick up my chairs, I heard a different customer was also saying "better than new". When I saw MY chairs, I had to tell them the same thing, and they really were: BETTER THAN NEW! I'm sure they hear it all the time, but the least I can do is put it in writing. Thank you again for a great price and high quality work. read more

We just had two wing chairs reupholstered by Universal. They picked them up and delivered them back to us in just one week. They look (and better yet, FEEL) like brand new chairs, maybe even better than when we first bought them! While the work was not inexpensive, we think it was worth the cost. read more