I have had both electrics and acoustics set up at Charlies. I have always been very happy with the…read morework performed by Bryant at Charlies. First time - everytime ... easy action and very playable. Highly recommended.

I'm from San Diego and visiting the Dallas area killing time when I checked out Charlie's Guitars…read more What an awesome place, everyone was very friendly, extremely knowledgable and informative. I spent a couple hours visiting with Brian watching him working on this beautiful Les Paul updating the pickups and doing a special wiring with push-pulls. These guys know what their doing, NO BS just strait truth, no up selling or manipulation. I observed several visitors and everyone was treated with the highest customer service. If your looking for tubes, knobs, parts this place is well stocked. One guy was looking for an "Amp" guy and instead of trying to talk him into bringing it to them they referred him out. They work on amps but this situation called for a different approach. So if you're in the Dallas area and need help with your guitar, maybe like me and build my own but have questions and looking for sound honest input, maybe looking to buy a guitar or need lessons, look no further. Forget guitar center, go see Brian at Charlie's is the real deal!!

Bought a Roland amp for playing at the jails I visit. Came with a cool aluminum stand was gently…read moreused and allowed me to plug my mic and guitar in. Even came with a great case for transporting. It works awesome with my Martin d28 and my sure sm58 mic.. These guys are awesome to work with!!!

I purchased a 1965 Gibson ES-335 from Charley's Guitar Shop in April 2021 after seeing it listed on…read moreReverb. The listing described the guitar as having "no breaks, no cracks, no repairs other than a refret." Recently, while preparing to sell the instrument, it was inspected by a respected luthier in the UK. During this inspection, it was identified that the guitar has previously undergone a neck reset, with associated finish work around the heel. The luthier has advised that this work appears older and predates my ownership. As many will know, a neck reset on a vintage ES-335 is considered significant repair work and can materially affect both value and collectability. It is also the type of work that would normally be disclosed at the point of sale. I contacted the shop to raise this and to try to resolve the matter amicably. Despite multiple emails, a phone call, and a clear proposed resolution, I have not received a response to my follow-up correspondence. I have now sent a further formal email requesting a response within 14 days. I remain open to resolving this fairly and would welcome the opportunity to discuss it directly.

Started off being a great venue to rehearse at. Past few months ac doesnt work, drugs everywhere,…read moreand bathrooms are disgusting.

This used to be a great place. But a new tenant, DJ School, makes it impossible for anyone else…read moreto conduct business here. As long as they're still here I recommend locating your business and studios anywhere else.

Brought a guitar in for repair. These folks are very professional, and I was called right away with…read morethe cost of the repair.

Great people for your instrumental needs. This is my music store to go too. From the time we…read morearrived in Dallas, it was Murphys. Even more so now that Sam's closed. Guitar center is out of the question.

This is where Audio Pros, Artists, Engineers, and Studio Gear Enthusiasts shop, learn and hang out…read more If you are serious about recording or esteem to be... This is where you belong. Stop by and let Spunky know what you need. The hot gear is here! Great prices and atmosphere. The location is on the 1st floor-Suite #130 on the side of the building. Get over there, now.

FANTASTIC Customer Service! Don't hesitate to take your…read morebusiness here. Spunky went above and beyond to help me get the equipment I needed and kept in close contact, responding right away to correspondence and helping me brainstorm options. Excellent experience.

I took my cello in to have a new bridge cut as my old one kept warping. Spencer took the time to go…read moreover the instrument, found seam cracks (missed by the previous repair at a different company). He reported it to me and fixed it as well. He did an amazing job and is officially my go-to repair guy now. He even cleaned my instrument, which is above and beyond as I use this cello daily.

I ordered an ACME Siren Whistle from these guys back in the summer of 2025. The website clearly…read morestated it was 'in stock'. 10 days later, it still hadn't shipped. I called them and they apologized for not actually having in in stock at all, and promised to refund my money. Six months later, I'm still waiting. No emails, no texts, no contact at all. Completely unreliable, perhaps even unethical. Looking at other reviews, I see I'm not alone in this experience. Avoid.

I had a phenomenal time picking out a guitar for my birthday gift. I was in the market for an…read moreacoustic and was floored by how much selection they had in store. I really love that. They had a dedicated practice room where I could try each of them on and see how they sounded with their built-in electronics through dedicated acoustic amps. I found a couple that were really lovely that had a tuner on board which I had never seen before and ended up picking up a beautiful guitar that had softened beveled edges and was so comfortable and the best part was it was on sale and I didn't realize it! The staff were super helpful and very friendly with me and my three kids who are all musical and got to explore the drum sets together and learn something new about music. It was an inspiring and fun memory for the whole family!

I'd normally say you don't want to be a professional in a Guitar Center. It's the type of store…read morethat's usually reserved for an emergency. Shae, the drum manager will take care of you though and knows his stuff. If you need something and don't want to drive all the way to a specialty store, this is your GC. They have their "s" together here.

Started piano lessons for my 8-year-old here during the summer. The teachers seem to be very…read morepatient with my little drama queen. And my child has been making excellent progress (as long as I enforce daily practice). My child actually whined about missing a lesson because of a National holiday! I also like how the staff is large enough that the Conservatory was able to find last minute substitutions when the normal teacher couldn't attend my child's lesson. My only negative experience has been lackluster communication. I was able to straighten things out by initiating conversations directly myself but there were several times when emails or the 1-2 minutes before or after a lesson simply couldn't clear things up.

No makeup class whatsoever, not even one makeup class is allowed during a whole school year! If you…read morehave kids who can get sick sometimes, definitely expect throwing your money away and never a single makeup class is possible....