I had a fantastic pedicure a few months ago - my first one! I believe her name was Anne and she was gentle and kind and my feet had never looked or felt that good before. That same day, a different technician gave me a polish manicure that smudged less than five minutes later - the rushed through coats and clearly not dry. Super disappointed but I figured my pedi was so good I could fix the mani when I got home. It wasn't worth going back in the salon to complain. I was in area today and had time and went for another pedicure. Technician was obviously inexperienced because she was cutting into my nails and pulling the attached nail and skin down. Like pulling into the nail bed. I told her it hurt and please cut the nails straight across. She did this on several more nails and curved my toenails which is not okay. They should be cut straight across and not into the nail bed. I started feeling quite ill and told her I was not feeling good. It was painful. I asked for water. She either didn't understand English or ignored me. I saw the manager and asked for water because I was feeling unwell. She could tell I was not feeling okay. I should have stopped and left salon after the first toenail. I was still feeling faint for several minutes and then the woman in the next chair - a nail tech asked me if she was really cutting into the nails that way and said it will cause ingrown toenails. I said I know and i told the tech I have had problems after she did the first nail that way. At the end of this miserable experience, I told the manager I was very unhappy and in pain and what the tech did. He said he could discount me. I didn't care about that - I wanted him to know what she did and why that was not okay. She was obviously untrained. Everything she did was wrong. I told him I would never come back, even though I had the best pedicure with the other tech a few months before. Very unprofessional tech and several of my toes still hurt hours later. I will probably never get another salon pedicure after this. It was excruciating. Update to add a day and a half later - my pinky toe is already red, inflamed and infected. I should not be surprised after my feet and toenails were submerged in water to soak after trimming. If I wasn't feeling ill, I would have left. I didn't think I could stand after she did pulling the nail into the bed or cutting down into several nails. read more

Four stars because it was sorta pricey. I paid $90 for a mani/pedi with no gel. Usually this is a $70 service in other salons with similar quality. But this is a beautiful interior and the service was really good. They did a great job and very friendly. I would come here again but not if I was paying for more people. read more

Sophia does such an amazing job. So detailed but still fast. She knows what she is doing! I have been one of those people who just went to whoever was available at any salon. I definitely won't be doing that anymore. Sophia is it! read more

Universal Nails Auburn - Waxing Near Me - Auburn, Washington

I have been getting my nails done here for years. They are great people and mostly do a good job! There's some newer people occasionally who don't do quality work like the people who have been there longer, but that is to be expected if they're still learning. I would definitely recommend this place for your nails! read more

It was nice not as nice as my favorite spot but the ladies did good work. Kinda pricey though so overall didn't dissapoint, just nothing to make them stand out read more

I've gotten my nails done by Amanda twice and she does not disappoint!! Loved how she's left my nails, definitely recommend her:)) read more

Universal Nails Auburn - 1st set - Waxing Near Me - Auburn, Washington

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I called pretty last minute and they let me come in an hour before closing.. Sophia took great care of me! I went in there with a different idea but because of the integrity of my real nail would have been in jeopardy, she offered some great advice/ alternatives to keep my nails healthy and I just let her really do whatever she wanted. It was my first time coming in and I hope Sophia works here for a while, because she's someone I would follow because of her knowledge, talent, humor, and kindness. read more

Universal Nails Auburn - Nails - Waxing Near Me - Auburn, Washington

My daughter got a full set and was cut. They tried to say it was the nail file (not the person filing her nails) and wanted to super glue her cut. What? The woman and the hostess were super rude about it. The woman doing the full set had an attitude since the beginning. My daughter asked me my opinion on the length of her nails and the woman's snapped saying-they're your nails not hers do you tell me. Wait a minute-I'm her mom and she just wanted my opinion. We let that slide (and shouldn't have) because she just kept on with her bad attitude. The woman doing my daughter's pedicure and the woman doing my manicure both did a great job. But we won't be back or recommend anyone because of the rudeness of the other two. Awful customer service and experience with just okay looking nails and a $200+ bill. Nail Master 2 is cheaper, much nicer, and our nails look way better. Will keep going to Nail Master 2. No way will we ever come back here. read more

Friendly patient and professional. Always a pleasure to come here. No wait time if I walk in, they always have a spot for me when I forget to make an appointment. Amanda and Cindy are amazing! They all are great but a shout out to the 2 ladies! read more

Great service. Seated me right away. No wait time. They also have a huge color collection Will come back here anytime soon read more

I love Kim at Universal nails! She is so wonderful and always does a fantastic job on my nails. I love to support her business in any way that I can. The staff is very kind and the facility is very clean and organized. read more

Universal Nails Auburn - Acrylic nails with chrome gel polish design! - Waxing Near Me - Auburn, Washington

Ok so here comes the miss In "hit and miss". My sister got dipped nails and her nails started lifting not even an hour of them getting done. When she took a shower, she got hair caught in between her nails. Another person did my nails and they aren't terrible but they are definitely not amazing. I've given this place plenty of chances but it's a no go for us. I'm in search for a new nail place!! read more

I do not recommended coming here I got cut pretty bad it wouldn't stop bleeding. I asked for a discount for how bad it was and I wasn't even offered one. read more

Universal Nails Auburn - I got cut here so bad I do not recommended it here. - Waxing Near Me - Auburn, Washington

I have been going to this place for 10 YEARS and they never disappoint. Danny & Kim are the owners and they're so kind and friendly. If anything isn't right with your nails or something is messed up, they will ALWAYS fix it without hesitation. Yes they're human, and humans make mistakes but honestly this is the best nail salon I've ever gone too. Reasonable prices, friendly staff, super clean and tidy. Love this place! read more

So clean. Great service. Slightly overpriced, due to them using MLM products as their products in the pedicures, but hasn't detoured me from continuing to go! read more

I like to go to this salon because of the convenience and ambiance as well as the products that they use. Today Amanda did my nails and boy was she rude and rough. I may not be back because of the level of customer service she delivered. I was super unhappy, how she spoke to me and treated me ruined my whole entire day. Stay away from Amanda! The other girls are fairly nice and does a good job. My absolute favorite is Sophie!!! read more

Just came here with my daughter. Both for a pedicure. They upgrade you for a service when it is included in other places I go to. The supposedly extra massage and hot towel on the leg was a mere minute and only was on one leg. I should have listened to other people's low review but it was near where we shopped. They were all happy until I paid. I generally give tip via cash instead of adding it on the bill. They asked me to pay before my service ended and their demeanor changed when I didn't add tip to the charge. Lesson learned. Won't be coming here again. read more

So, I usually call and make an appt, yet they never start me on time. Today our appt time was 2:30 and they didn't start until 3. Also, I specifically asked exactly how much a fill would cost and they quoted me $28 regular polish and $38 for gel. The man cut my nails down. The owners wife was very rude today trying to convince me to get gel (for more money) but I didn't feel like paying $10 more. At the end, the lady told the guy who did my nails to charge $33. I said why $5 extra she said my nails are long. I said no he cut them down. Anyway, some people may be offended by my review but its clear they cater to Caucasian people here and even let a Caucasian family go ahead of a Hispanic family that arrived the same time my daughter and I did. I will not be coming back here. read more

Came here on a whim and glad I did. Excellent service. Prices are comparable to most nail shops. Clean and large salon. Technicians were friendly and efficient. read more

Worst manicure My daughter and I've ever received. Took my daughter out to get her nails done for her bday today, we were there for for 2 hours and this is what we left with. The lady had no idea what the heck she was doing and made them so thick, it looked like I had m&ms on. I kept telling her that they were way too thick and round and she just kept making them shorter, rounder and worse. After several tries she called Another lady to try to fix them and add a design- but they still looked awful. Then I saw my daughters nails, she was so disappointed as they looked like a 5 year old painted them. The guy in the front charged me $68 freaking dollars for this epic fail of a nail job knowing how screwed up they were and how dissatisfied we both were. The pictures speak for them selves. I can't wait to get them cleaned and removed- I just wanted to get out of there at that point because of how upset I was. Safe to say that I'm never coming back here. read more

Universal Nails Auburn - Super thick and short nails - Waxing Near Me - Auburn, Washington

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I would've never expected this from this nail salon. I went in on 12/05/20 it's now 12/15/20 it's been a week and 2 days and almost all of my nails are off! I paid $50 for my nails to be broken and not even last me a month. read more

Universal Nails Auburn - Broken Nails - Waxing Near Me - Auburn, Washington

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helen always does my nails so beautifully and they last so long and never break off! i recommend this place!!! read more

Universal Nails Auburn - full set - Waxing Near Me - Auburn, Washington

This is my second time here. This is the cleanest nail salon I've ever been in. Usually there is nail dust EVERYWHERE. Not here. It truly looks like a spa. They don't rush in doing your nails. My gel manicure lasted a month without chipping or peeling. I do believe I have found my new salon. read more

Universal Nails Auburn - Black cherry and gold gel - Waxing Near Me - Auburn, Washington

Best manicure and pedicure experience! Get combo #3 and ask for Linda!!! The salon is beautiful inside and i felt so well taken care of. Also over heard other customers expressing how grateful they were read more

This is my second time here and today was not a good experience. It took over an over for a basic pedicure w. Shellac. Then they started to rush and did a poor job painting my nails that I already paid $15 more for. They also switched people during the pedicure for who was taking care of me. I am not sure if I will be returning. Don't feel like paying $50 for a shellac pedicure that is poorly done. read more

Paid 60$ for a not great super short 30 min pedicure and I got two ingrown nails from them. You'd think a nail technician knows how to cut your nails properly... read more

Second time coming here , my first time I had a bad experience both my nails cracked the same day ,this time ... I decided to maybe give this place another chance , this time nails are uneven and the employees are so rude and disrespectful , they really don't know the definition of greeting someone who comes the the door and they glare at you as they're working on your nails!!!! Defiantly won't be coming back. read more

so this would literally be the very first review I've ever written for a place because usually I don't feel like taking those measures but I feel like I was highly disrespected after being very calm and understanding for the lack of knowledge and professionalism for your own field but I'll just explain what happened. So Monday I make myself a nail appointment with a place in Auburn called Universal Nails . I call in morning and made an appointment for 10am. I have never been to this spot and my most recent place I go to was booked up so I wasn't familiar with the location. I ended up being about 20 mins late due to going to the wrong location. So once I did arrive I had in my mind it would be no problem if I had to wait a little just because I was late. But instead literally 3 minutes after sitting in there I was sat down to get started on my nails. the nail tech asked me about what I wanted I showed her picture and told her I would be making changes and wanted a sunflower design. She at that time quotes me $69 for the design. she proceeds to put foil on my fingers because I did just get my nails done maybe four or five days prior so she had trouble removing them. But let me tell you I sat there in her chair with foil for an HOUR while she answered phones checked people out helped other nail techs.. now I completely understand multitasking and having to do that and that kind of business but when completely just forget about the person you had sitting down and the first place is ridiculous off jump. So I'm trying to be patient and not be that crazy person so finally after an hour I'm getting set to discuss what I want again for my nails and she tells me another person is going to have to do my nails because of the one flower I wanted my thumb. to make the matters worse The tech that is supposed to do my nails now doesn't speak English which again is not necessarily issue but we sit for a good 30 minutes with me trying to explain to him what I want done to my nails and this man seems dumbfounded so confused by what I'm asking for which is crazy to me because one I've seen done many times on people and now looking through their pictures on Google if you're posting these you're claiming you can do these styles. So basically after a long back and forth he get started and when I tell you guys I walked and that establishment at 10:50 a.m. for a 10:30 a.m. appointment I have set and I did not leave that place until 3:00 p.m. IS BIG ISSUE NUMBER ONE. The SECOND BIG ISSUE is once we finally finish and I go to pay this woman is going to tell me that is going to be $105 because of the changes I made and the flower! Which could have been fine but to me even what I've gotten it wouldn't have cost as much somewhere and if it was going to cost that much it shouldn't have taken FOUR HOURS to do!! but again nice person I am being in the customer service industry for so long I of course tip the man as well but the next big issue lies with the fact you decided to charge my card $115 after I gave the man a $10 cash tip!! which I began to regret later that evening when one of my nails breaks off only hours after leaving this establishment. The next following day another one breaks so I decided to call them today and figured you know what everything I've been through they can fix these two for free and I can be out the door.I call at 10 this morning and set my appointment for 2:00 p.m. and once I arrive she tells me have seat id be waiting on the same guy again.. I end up sitting there for 20 minutes before I had to finally get up and explain to this woman I surely do not have another 4 hours to spend here today and that I would be ok with another nail tech fixing the broken nails . This woman gonna tell me he's the only one who can do that shape. Mind you I got all ballerina shaped nails except for one stiletto shape for my pinky...I told her she could just forget it. And left.. IM BEYOND ANNOYED AND WONT NOT BE UNTIL I SPREAD THE WORD OF THIS RIDICULOUS ESTABLISHMENT!!! (* 1st pic is the picture I found online and made it my own. 2nd picture is of the work the nail tech did which is good besides breakage the same day . 3rd picture is of how sad my nails is looking currently) read more

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I had an appointment at 5 with Kim. I specifically asked for her because I know from the past few times she does a good job. When I got there I had to wait at least until 5:30. ( this happens literally every time I went there) I did not get Kim, but some other lady named Lee. I was NOT happy with the service. I asked for a full set. They did full set and added apparently a gel top coat. Which made it $15 more expensive. ( when I called for my appointment I asked for the price. COVID happened to all of us. Times are hard, I saved to at least be able to get this done and try to support a local business) when they just add money like that, they should tell you up front. Also like 7 of nails are bleeding at my cuticles and all my nails have a different length. I will NOT be going back here. I have given them multiple chances and every time feel mistreated when I left. read more

I will honestly say this was one of the worst experiences I have had. First off when I went the lady working rudely told me to sit down I had asked for help finding the colors that was needed to complete this nail look and she was very mean saying look for it yourself in not gonna help you other costumers get mad and don't like it and have me re do it. I had let that go and my friend was also there with me receiving service from them as well they kept trying to take more money from us when clearly the prices were listed. the lady had told my friend not to talk and rudely told me to get off my phone and she even didn't go with the color that I told her to. The 2 ladies that were doing my friends nails and Mine also kept getting up in the middle of doing our nails to talk to one another. One lady even disrespected my friends baby. I wouldn't recommend this place!! Worst service ever read more

Horrible nails do not recommend. The one reason it isn't a one star is because the lady doing my eyebrows n toes, Amanda I think was so sweet and my eyebrows ended up looking amazing. The lady doing my nails, Lee, did a very sloppy job even though I showed her a picture in the beginning and she said she could do it. First of all I asked her to even out the length of my pinky nail and she wanted to argue with me. Then I asked her why my middle finger nail one was large n one is small and again she argued back. She wanted to put the gold foil over the polish so it is very bumpy and uneven. I asked her to do a pink color as the base on my two middle fingers but she argued saying she did, but the base color is very translucent. From a distance they look fine but they are done so sloppily and the thumb nails lifted and fell off on the same day I got the nails.. The blue nails are what I asked for but for brown instead of blue. Not to mention a lot of hairs n bubbles in the polish as well read more

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Went to get a gel pedicure and am extremely pleased with how they turned out. Tam did my pedicure and I could not be any happy. I was in a pinch for time and she did a quick and very clean job. Would definitely recommend! read more

I get my nails done here all the time and they always do a wonderful job! The technician Tam is so wonderful and sweet and does an awesome job, definitely recommend!! read more

I had a great experience with Tracy at University nails. She did such an awesome job. I would travel far for good service and this place is well worth it! Thumb up! read more

Way to expensive for shellac nails that last barely a weeks!! They peeled off so easily after having them for 7 days. I've never had shellac come off this easily. So disappointed. Will not be going back. read more

My favorite place to get my nails done! So clean and they actually spend time on you and but rush through it.

Place was wonderful! The best nail salon I have ever come across. Staff were friendly, place was clean and had nice background music playing in the background. Definitely the nail salon for me. read more

Really bad experience staff not treating respectfully to the customer ... wrost experience ... even i dont like to give them 1 star either no need recommend to anyone to go there waste money or time!!!!!! read more

I'd give this place a zero star if that was an option. I took a chance on Universal Nails and came in to get my nails done for my wedding. I told them right away that it was my first time there and that I need my nails to look good because I was getting married three days later. I did a manicure (dip nails) and pedicure. My pedicure lady was fine. However, the lady that did my manicure was rude from the start. She was not the least bit gently (yanking, making me bleed, slapping off the dust from the dip and let it get all over my clothes). She made several rude comments during my time there that I chose to ignore and not let ruin my experience (example: telling me I didn't know how to wash my hands because I came back with my hands still a little damp). The worst part was that the color was so far off what I had asked. In fact, there was no color. I could see my real nail through the layer of clear dip. When I asked her to fix it, she said it was too late and refused even after I reminded her that I was getting married that weekend. I'm not one to ever make a big deal about these things, had it been just any day I would of gotten over it and moved on. But I couldn't believe how they couldn't admit they were wrong and tried justifying it saying that clear nails was what I wanted when the color I had showed them was a light pink. I ended up going to someone who could fix the awful job they did. I will never be back again and wouldn't recommend Universal Nails to anyone. read more

Universal Nails Auburn - Waxing Near Me - Auburn, Washington

I usually really like going in there but with their constant running of their products that they sell, which NEVER change and now constantly wanting to do the silk dip, every single time!!! Unfortunately I like acrylic so I wont be back. read more