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    Universal Nails Auburn

    3.1 (84 reviews)
    Open 9:30 am - 7:00 pm

    By appointment only

    Services - Universal Nails Auburn

    Manicure

    Manicure and pedicure

    Nail fill-in

    Nail polish change

    Universal Nails Auburn Photos

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    Recommended Reviews - Universal Nails Auburn

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    Nails

    I love this nail salon there very friendly and takes there time with art and what you want I always show them a picture and it comes out better then what I showed them everytime thank you universal nails !

    They have a lot of massage chairs and nail stations. These men and women work really hard.
    Katie N.

    I've been to this nail salon a few times now, and while some visits are better than others, I can always count on prompt service--which I really appreciate. I usually come in for a pedicure, and it's become my go-to spot. The massage chairs are super relaxing, and their pedicure packages are a great deal starting at $35. You get a foot massage, hot stones, hot towel, and a callus scrub. The more upgraded packages also include a wax for your feet. They also have a large selection of polish colors, styles, and finish options to choose from. I love that it's easy to just walk in without an appointment, and the salon itself is clean, nicely kept, and even has a chandelier that adds a little touch of elegance. Overall, a solid spot for regular self-care.

    Angel A.

    Conveniently located across the street The Outlet Collection. Beautiful decor and very clean! Great for appointments or walk ins including an excellent loyalty program for returning customers. Great shape and evenness of nails. They also can recreate most designs. Pedicures are ALWAYS quality with attention to detail and precision. 4/5 stars based on consistency. PRO TIP: Try to request same technician once you find one you like!

    Bleeding cuticles
    Dahlia G.

    Danny was my nail tech today. I called ahead of time to make my appt and he kept getting up to check people in and rushed our appt. He cut 2 of my fingers and made them bleed. He kept touching my blood with his hands and wiping it all over the towel. It was over all a painful experience and I wouldn't recommend him as your nail tech.

    Eunice S.

    It really saddens me to write this review. This shop is in a very convenient location in Auburn and super clean and has everything you would expect in a great nail salon. The gentleman at the front desk was very nice and welcoming. I went in for a pedicure and gel manicure. Unfortunately, the service was horrible. I tend to get ingrown nails a lot and don't really treat myself to pedicures often. My husband and I were going on vacation and my toes needed to be done. The lady was great at getting the ingrown nails out with little to no pain. However, she kept talking to the older lady doing May nails in their language and laughing. She even put my ingrown nail on my hand and insisted I look at it. I just kept saying thank you to her. They just laughed. The lady doing my nails was rough and got upset at me for moving my fingers. She was not nice. I mentioned to the lady doing the pedicure that I was extremely ticklish near my arch on my foot and she kept using the bar in that area. It made me feel so uncomfortable. I wasn't laughing. I was clearly very uncomfortable me and she just ignored me. I have never had such a bad experience at a nail salon. This was suppose to be a nice treat before going on vacation and it was horrible. I personally will never go back. I did notice they had some people there that seemed like regulars. I'm glad some people have good experiences.

    Nail inspo
    Leanne N.

    I came into the salon last Sunday on a whim armed with a pretty manicure picture from Pinterest and absolutely no idea what to even ask for because I'd only ever done shellac. I really appreciated the helpfulness of the owner's daughter in walking me through the process, her helpful suggestions, and her very friendly demeanor. Annie ended up being my nail technician and she did a great job of trying to match the design I wanted! I hadn't done builder gel before, and it was a very relaxing experience. She was very flexible with adding on different things that I'd asked for and changing things that I didn't like. Since I was in a great mood after the manicure, I decided to do a pedicure with french tips too (why I chose brown french tips, I have no clue) and Mia helped me. Mia was super efficient, and the experience was very relaxing. All in all, I could tell that the salon owners take a lot of pride in their establishment, and that the staff take pride in their work. Would definitely come again!!

    My full set
    Leondra K.

    The vibe is always there, Kim is such a sweet lady, anyone who does your nails here does a great job. I've left satisfied every time and I've been a loyal customer for just over 2 years, I always leave feeling refreshed and relaxed. Very clean establishment too, everyone is very cleanly and professional. If you're ever looking for a new salon, I HIGHLY recommend Universal nail.

    Cherie K.

    Jenny is AMAZING !!! I brought in a picture and she did it spot on exactly. And for the artwork and the extra polish and everything the price was right too in general they are less expensive than the ones I've been going to I will definitely be coming here way more often

    HIGHLY recommend ANDY at this salon! He is sweet, kind and does a perfect job. My nails are literally sooo cute! I just moved back from Vegas and he did a better job than any of my nail techs in Vegas. THANKS ANDY! Everyone come see Andy and Chi Kim for your eyebrows.

    Liz G.

    I went here for the first time a couple weeks back to get my pedicure done I love how clean and open the place looks. When I first went they were super busy but still were very attentive and helpful. This time I went for a manicure with gel cuz my nails were looking CHOPPED. It was the first time in 4 years since I've taken care of my nails but the before and after was lovely thank you guys !!

    I showed the nail technician this picture so the fill would match the original color. As you can see, it's clearly not

    They were not busy they just didn't care. (Unacceptable Service and Dishonest Response - Do NOT Waste Your Time or Money). I've been a loyal client here since 2021, and I used to genuinely enjoy coming especially when Kim was doing nails herself. She was professional, respectful, and always went above and beyond. I tipped generously (over 25% every time) because the service matched the price. But unfortunately, things have gone completely downhill since Kim stepped away from doing nails and left everything to the rest of the staff. I've been cut, disrespected, and repeatedly disappointed by poor quality work from technicians who clearly aren't trained to the level they should be. Some can't even do basic ombré. That's not just disappointing that's unacceptable in a salon charging this much. The nail color after my fill didn't even match the original color it was so far off, I was disgusted. There was paint all over my fingers, uneven shaping, and bulky, thick nails that looked nothing like the reference photo I brought in. And when I pointed it out to Kim, her response was, "That's okay, leave it." Excuse me? I'm paying good money for this? Then I posted a review on Google map, and Kim replied publicly saying they were "probably very busy" as if that somehow explained the awful service. Let me be clear: there were only THREE customers in the entire salon the whole time I was there. That response is completely false. They were not busy they just didn't care. And what really sealed it for me? Kim has had no problem calling my personal phone number in the past to change appointments so why didn't she pick up the phone and call to apologize after everything that happened? She didn't check on me at all. Her public response was just for show to cover the salon's image. There was no real concern or accountability. I've stayed loyal longer than I should have, but I'm done. The prices are premium, but the work and treatment are bottom-tier. If you care about quality, professionalism, and honesty go somewhere else.

    Speaks for itself

    Went in to get a full set out on. Ended up paying $65 and all my left hand was crooked. Very crooked. The lady tried to tell me my fingers were crooked. One of the tips wasn't even glued down all the way so there is a massive gap. I went back expecting them to be apologetic and immediately fix their very expensive mistakes and I was met with another worker that didn't care at all. She attempted to file them even and dumped a bunch of glue in the gap making it even larger and managed to get glue and the cuticle area on the front.I will NEVER go there again. It's freaking criminal. Oh, and they managed to KEEP MY RECITE! Thank God I took a picture of it. I WANT MY MONEY BACK!!!

    I didn't think they could do a white tip with powder dip, but she did!

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    2 months ago

    Excellent customer service and many services to offer ! Everyone who works here takes pride in their work and does a great job !!!

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    2 years ago

    I love this place, I come here often. The nails last longer and they are always welcoming and do a great job.

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    Page 1 of 3

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    Review Highlights - Universal Nails Auburn

    All in all, I could tell that the salon owners take a lot of pride in their establishment, and that the staff take pride in their work.

    Mentioned in 3 reviews

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