Excellent customer service and many services to offer ! Everyone who works here takes pride in their work and does a great job !!!

I have been getting pedicures for the last 28 years. It is extremely hard to find someone who can truly do a great pedicure. I have been prone to ingrowns since I was a child. MiMi has a way of how she trims the nails that has prevented me from getting ingrowns. She is very delicate and detailed with the clean up. you can tell she takes pride in her clients. She is a TEN! And she's very sweet. I highly recommend her. read more

Expectation, vs reality... What I thought would be a simple glittered French (I only wanted the design on the middle 2) Turned into asking questions and being so frustrated and disappointed I went home and put ColorStreet strips on over top. They look like I played in dirt then glitter glue. While asking questions during the process ( why air brush vs polish) I got crappy excuses and ultimately became so frustrated there was no point. I told them at the end it was NOT what I wanted... While I appreciated the offer to "fix" it, I wasn't confident, nor did I have the time or patience to sit there for another hr and half. read more

Universal Nails Auburn - Waxing Near Me - Auburn, Washington

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I love this nail salon there very friendly and takes there time with art and what you want I always show them a picture and it comes out better then what I showed them everytime thank you universal nails ! read more

Universal Nails Auburn - Nails - Waxing Near Me - Auburn, Washington

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I've been to this nail salon a few times now, and while some visits are better than others, I can always count on prompt service--which I really appreciate. I usually come in for a pedicure, and it's become my go-to spot. The massage chairs are super relaxing, and their pedicure packages are a great deal starting at $35. You get a foot massage, hot stones, hot towel, and a callus scrub. The more upgraded packages also include a wax for your feet. They also have a large selection of polish colors, styles, and finish options to choose from. I love that it's easy to just walk in without an appointment, and the salon itself is clean, nicely kept, and even has a chandelier that adds a little touch of elegance. Overall, a solid spot for regular self-care. read more

Universal Nails Auburn - They have a lot of massage chairs and nail stations. These men and women work really hard. - Waxing Near Me - Auburn, Washington

Conveniently located across the street The Outlet Collection. Beautiful decor and very clean! Great for appointments or walk ins including an excellent loyalty program for returning customers. Great shape and evenness of nails. They also can recreate most designs. Pedicures are ALWAYS quality with attention to detail and precision. 4/5 stars based on consistency. PRO TIP: Try to request same technician once you find one you like! read more

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Danny was my nail tech today. I called ahead of time to make my appt and he kept getting up to check people in and rushed our appt. He cut 2 of my fingers and made them bleed. He kept touching my blood with his hands and wiping it all over the towel. It was over all a painful experience and I wouldn't recommend him as your nail tech. read more

Universal Nails Auburn - Bleeding cuticles - Waxing Near Me - Auburn, Washington

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It really saddens me to write this review. This shop is in a very convenient location in Auburn and super clean and has everything you would expect in a great nail salon. The gentleman at the front desk was very nice and welcoming. I went in for a pedicure and gel manicure. Unfortunately, the service was horrible. I tend to get ingrown nails a lot and don't really treat myself to pedicures often. My husband and I were going on vacation and my toes needed to be done. The lady was great at getting the ingrown nails out with little to no pain. However, she kept talking to the older lady doing May nails in their language and laughing. She even put my ingrown nail on my hand and insisted I look at it. I just kept saying thank you to her. They just laughed. The lady doing my nails was rough and got upset at me for moving my fingers. She was not nice. I mentioned to the lady doing the pedicure that I was extremely ticklish near my arch on my foot and she kept using the bar in that area. It made me feel so uncomfortable. I wasn't laughing. I was clearly very uncomfortable me and she just ignored me. I have never had such a bad experience at a nail salon. This was suppose to be a nice treat before going on vacation and it was horrible. I personally will never go back. I did notice they had some people there that seemed like regulars. I'm glad some people have good experiences. read more

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I came into the salon last Sunday on a whim armed with a pretty manicure picture from Pinterest and absolutely no idea what to even ask for because I'd only ever done shellac. I really appreciated the helpfulness of the owner's daughter in walking me through the process, her helpful suggestions, and her very friendly demeanor. Annie ended up being my nail technician and she did a great job of trying to match the design I wanted! I hadn't done builder gel before, and it was a very relaxing experience. She was very flexible with adding on different things that I'd asked for and changing things that I didn't like. Since I was in a great mood after the manicure, I decided to do a pedicure with french tips too (why I chose brown french tips, I have no clue) and Mia helped me. Mia was super efficient, and the experience was very relaxing. All in all, I could tell that the salon owners take a lot of pride in their establishment, and that the staff take pride in their work. Would definitely come again!! read more

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The vibe is always there, Kim is such a sweet lady, anyone who does your nails here does a great job. I've left satisfied every time and I've been a loyal customer for just over 2 years, I always leave feeling refreshed and relaxed. Very clean establishment too, everyone is very cleanly and professional. If you're ever looking for a new salon, I HIGHLY recommend Universal nail. read more

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I just called now and they will accommodate me on a Saturday 11:15am I'm excited for a great gel Acrylic manicure! read more

Jenny is AMAZING !!! I brought in a picture and she did it spot on exactly. And for the artwork and the extra polish and everything the price was right too in general they are less expensive than the ones I've been going to I will definitely be coming here way more often read more

Universal Nails Auburn - Waxing Near Me - Auburn, Washington

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Staff is super helpful and always accommodating. Pedicures are super relaxing and moderately priced. Great vibe and if you go on a Sunday they often have the game on. read more

HIGHLY recommend ANDY at this salon! He is sweet, kind and does a perfect job. My nails are literally sooo cute! I just moved back from Vegas and he did a better job than any of my nail techs in Vegas. THANKS ANDY! Everyone come see Andy and Chi Kim for your eyebrows. read more

Universal Nails Auburn - Waxing Near Me - Auburn, Washington

I went here for the first time a couple weeks back to get my pedicure done I love how clean and open the place looks. When I first went they were super busy but still were very attentive and helpful. This time I went for a manicure with gel cuz my nails were looking CHOPPED. It was the first time in 4 years since I've taken care of my nails but the before and after was lovely thank you guys !! read more

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I come here for my lashes. Hannah is so sweet and is skilled at creating beautiful, flirty, natural looking lashes. They also do nails and pedicures. A bit expensive, the quality is good. read more

They were not busy they just didn't care. (Unacceptable Service and Dishonest Response - Do NOT Waste Your Time or Money). I've been a loyal client here since 2021, and I used to genuinely enjoy coming especially when Kim was doing nails herself. She was professional, respectful, and always went above and beyond. I tipped generously (over 25% every time) because the service matched the price. But unfortunately, things have gone completely downhill since Kim stepped away from doing nails and left everything to the rest of the staff. I've been cut, disrespected, and repeatedly disappointed by poor quality work from technicians who clearly aren't trained to the level they should be. Some can't even do basic ombré. That's not just disappointing that's unacceptable in a salon charging this much. The nail color after my fill didn't even match the original color it was so far off, I was disgusted. There was paint all over my fingers, uneven shaping, and bulky, thick nails that looked nothing like the reference photo I brought in. And when I pointed it out to Kim, her response was, "That's okay, leave it." Excuse me? I'm paying good money for this? Then I posted a review on Google map, and Kim replied publicly saying they were "probably very busy" as if that somehow explained the awful service. Let me be clear: there were only THREE customers in the entire salon the whole time I was there. That response is completely false. They were not busy they just didn't care. And what really sealed it for me? Kim has had no problem calling my personal phone number in the past to change appointments so why didn't she pick up the phone and call to apologize after everything that happened? She didn't check on me at all. Her public response was just for show to cover the salon's image. There was no real concern or accountability. I've stayed loyal longer than I should have, but I'm done. The prices are premium, but the work and treatment are bottom-tier. If you care about quality, professionalism, and honesty go somewhere else. read more

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Literally the worst service experience I've ever dealt with in my life. I'm a young man who rarely treats himself and felt like getting a pedicure. The service went pretty good besides my left big toe getting cut deep in the corners, I was taken aback when she cut my toenail like that and was worried about getting an ingrown right away. Never in my life have I ever had a single issue with my nails let alone an ingrown or infection. It has been over a month and my toe has gotten infected and the corners of my toe the pain that won't go away. Im very hygienic and have had to clean and monitor my nail every day. I have visited this location 2 times, to seek a refund or some sort of resolution. The first time they took my information down as said the manager would contact me. I never received that call. Ask yourself what would you do for a customer that now has a new issue of infections and ingrown toenail as a result of your service? I personally feel a refund is beyond reasonable. Well I was just informed that refunds are not a part of their policy. After discussion with the staff they allowed me to chat with the manager over the phone. He said that I would have needed to have an issue within 3-4 days and see the doctor and bring it back to the nail salon for them to see about it getting covered by their insurance. So where does that leave me? A month of toe pain and potentially a recurring ingrown toenail problem. Down $75, $55 from service and a $20 tip. Going to have a schedule a doctor visit if it doesn't improve very soon. If you want trustworthy service go somewhere else, this place is void of it. read more

Went in to get a full set out on. Ended up paying $65 and all my left hand was crooked. Very crooked. The lady tried to tell me my fingers were crooked. One of the tips wasn't even glued down all the way so there is a massive gap. I went back expecting them to be apologetic and immediately fix their very expensive mistakes and I was met with another worker that didn't care at all. She attempted to file them even and dumped a bunch of glue in the gap making it even larger and managed to get glue and the cuticle area on the front.I will NEVER go there again. It's freaking criminal. Oh, and they managed to KEEP MY RECITE! Thank God I took a picture of it. I WANT MY MONEY BACK!!! read more

Universal Nails Auburn - Speaks for itself - Waxing Near Me - Auburn, Washington

This was a mistake and a waste of 2 hours. I definitely should have checked here first but it looked busy and I was in need. SO..Called and scheduled an appointment this evening for a shellac pedicure at 5pm, arrived a few min early the facility was large busy with lots of staff and well designed, the salon looked nice. That's the only reason I'm giving two stars instead of one. I had a couple walk in for a pedicure after me, no appointments both of their services started prior to mine. They put me in the pedicure chair and had me dangling my feet into an empty unlined bowl until about 5:23, I almost put my shoes on and left but then someone came to start the service. I paid for the highest priced pedicure "essential oil" $75 because I like to take this time to relax and treat myself I wear high heels a lot and really need the massage so I always try to get the best one. Usually that means fancy bubbles... something?? What I received at universal was worse than most salons standard base cost pedicure service. Several of the listed treatments didn't happen, (no hot stones) and I didn't smell any of the alleged essential oil? The massage was just lazy, she would show me she in fact did know how to do a good one for about 15 seconds and then go back to just gliding lotion around my shins... the polish application is sloppy, it's on my skin and cuticles, the filing is crooked and the paint is already starting to chip an hour afterwards. I wouldn't recommend this place to ANYONE, how they were busy is beyond me., maybe I just got unlucky that day but based off what other say I don't think that's the case. I'm too nice to not tip, I left $90 for the $75 service but when I got into my car and took a closer look at how awful my feet look I wished I hadn't. I'm sorry it was a busy day but some people would rather have no service than a bad one, and had you have assessed your inability to fulfill the scheduled appointment and just turned me away I wouldn't be writing this review. read more

My nail stylist took her time on my nails but also recommended an option that I didn't know could be done. She took time to listen to me and understood my nails and what shape would work. I'm very pleased with the result. read more

Universal Nails Auburn - I didn't think they could do a white tip with powder dip, but she did! - Waxing Near Me - Auburn, Washington

Very very bad management and bad customer service. They made my nails very thin and split in half. I still have the gels on my nails that I went to remove. I don't recommend this place read more

I love this place. I had the Fire Dancer pedicure and gel full. Tina and Tom were perfectionists. Can't wait to come back. Very busy place. Recommend an appointment. read more

The lady that did my toes, cut too deep. It was a pinch and I didn't see any visible blood, but a few days later my toe became infected. My big toe is swollen and hurts so bad that I'm having a hard time walking. Went to the doctor and was told my toe is infected and my toe nail could possibly fall off. I was prescribed antibiotics and am having to soak my feet in espon salt twice a day. From some of the reviews I've read it sounds like they do not use sanitized tools or new files. I have not addressed this with the owner as of yet, but I will be contacting them soon. read more

Always fantastic! There are a number of great nail techs/artists in this shop! However, Mimi is the absolute best! She is very thorough yet gentle! Always makes it a very relaxing and pleasurable experience! I have been to many of the shops in this area. Once I found this place and Mimi, nowhere and no one else will do! I can also recommend Annie, Jenny, and Linda! read more

We checked this out for the first time. It's really big and the staff is friendly. I remove a star because when we first got there, we were shown a menu with all The services and the lady that did our nails hadn't known so she said told us our options, never stating the basic one.. pretty much up selling us to the higher pedicure that cost $7 more. We didn't argue but I like full honesty. Also, I feel like the pedicure was just alright.. nothing out of the ordinary. I like how it is big and thus if you call in, they more than likely can squeeze you in whereas some places won't and the location is right next to the mall read more

Universal Nails Auburn - Waxing Near Me - Auburn, Washington

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I donated $87 dollars on a fill with a design. You can not talk to them as they think you are arguing with them. I'm a customer who been getting my nails done for over 25 years. She stated my fill was $46 cause my nails are long. My nails are not considered long.. mind you they are my nails! No tips! Then she said French tips was $15. Matte coat was another $5. So the rest was for the choice of my design. A week later and my nails are peeling and lifting. Before they attempt to discriminate against customer service at least just the work of your nail tech. read more

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Eric is the best! Over 5 years of his magic on my nails. Always ready to make changes to my requests to make them better. read more

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I went in to get my toes done for my birthday, I repeatedly told her I do not like the way it's crooked on my big toe and how round it is on the left big toe. She say she try her best. Smh! I do not suggest wasting your money here if you like shape and neat toe nails!!!! She also used a file that had been worn down till it was completely white. NEW AND UNUSED FILES ARE A REQUIREMENT UNDER WA STATE LAW. FOR EACH AND EVERY CUSTOMER. read more

Universal Nails Auburn - Don't waste your money here if you like shape and neat toenails. - Waxing Near Me - Auburn, Washington

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Always a wonderful experience. Thank you Kim for always having a personal greeting for me. And my best girl Bella for my beautiful nails. It's almost the holidays all you girls! Go let them make you beautiful read more

I always come in here sporadically and have yet to be disappointed. The most recent was an hour before closing time and Tam did an amazing job on my pedi. Even though it was close to closing time she still took her time and never rushed through any of the process. The interior and atmosphere is very classy and everyone is always incredible friendly and welcoming. read more

Universal Nails Auburn - Pedicure feet - Waxing Near Me - Auburn, Washington

The business posted a blue flyer notifying customers that prices may increase approximately 2 weeks ago. At that time a gel polish change was $23. Without updating in-house pricing, a simple gel polish change increased 30.43% ($23 to $30 for less than 20 minutes of work totaling $7.00). With inquiry, I was told I should have looked at the website. As a regular customer, I do not tend to look at the website for price increases. In review of the website...It states that a gel polish color change is $25. So is it $25 (a reasonable increase) or $30? This is really quite unacceptable. See pictures below. Thereafter, I was told that it's better to "get a manicure and pedicure". Personally, I believe it is better to receive the service sought. I did not require a manicure or pedicure. For the work performed, I was consistently tipping $10 on the $23 expense. It's not as if I was being cheap about the service or disrespecting nail artists. I write about this, because I received an admonishment during my appointment. For less than one minute, I required one finger, due to an error on Zoom. Prior to the appointment, I explained that I would be quiet during the service for a meeting. With explanation, I was thanked by the nail artist. The individual stated it would be fine. The nail artist then chastised me for needing the finger, telling me to finish my meeting before she would paint my nails. Thrice, I repeated I was done. Not only was this a listen only meeting...the nail artist was not working on that hand at that moment. Where I had politely informed the professional of the unexpected meeting in advance; I was rebuked. I'm literally shaking my head at the contrary experience. Also, I am insulted. When you tell a customer that 'you are only explaining a price change so they understand'; perhaps the person should have their facts in line. Also, telling your customers that they can't get pricing like this anywhere is really quite ridiculous. I am very disappointed. read more

Universal Nails Auburn - Waxing Near Me - Auburn, Washington

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Called ahead asking if they had time now to do a pedicure they said yes. Took maybe 15 minutes to get there. Checked in & was told to wait "a couple minutes" after waiting 20 minutes I asked how much longer & was told just a couple minutes I asked what that meant he said 15 more minutes!!! Walked out very unhappy! Beware if you call ahead!! read more

First timer , great attitudes great service I will be returning wen I visit again they does a Awsome job read more

Universal Nails Auburn - Waxing Near Me - Auburn, Washington

The girl who did my feet did an amazing job but Jenny the younger girl with the lashes messed my nails up. They all have this dip in the nail. I got dip powder and my nails are short so she suggested adding a fake nail to get more length but now all the nails have an obvious dip it looks ugly I hate it! I will never return to this place. read more

Universal Nails Auburn - Horrible job. All may nails point outwards with this ugly dip in it - Waxing Near Me - Auburn, Washington

I love this place, I come here often. The nails last longer and they are always welcoming and do a great job.

They're great with children !!! My daughter had a wonderful time with Tammy she took care of her so well and made sure she was comfortable read more

Universal Nails Auburn - Waxing Near Me - Auburn, Washington

I got my lashes done here & the lady who did it seemed like she didn't know what she was doing. She continuously opened one eye to stick the lash on my lashes & was pinching my eyelids. I asked her to stop & she kept trying to attach the lash to my actual lashes. My experience was horrible. I asked her for hybrid & if she could make my lashes THICK, it came out the complete opposite & she still charged me full price. UPDATE! 5 days later, my eyes have been so irritated. I can feel the glue on my lashes. I want to take these off read more

I went to them for the first time two weeks ago. Even after reading the reviews I still went to them to get my nails done as I figured that nails are such a personal thing that you can't please everybody. My first time I saw Helen for my fill. Before my two weeks was up my one of my nails popped off. The lady that did my feet whose name I think was Ann was filing my skin and toe nails. She clipped me while doing the cuticle removal. My toe was throbbing for hours. Today the person that did my nails was Sophia. I told her I wanted square and I don't like my nails wide. For the nail that had popped off she didn't ask me if I wanted to replace it with another tip or tell me she wasn't going to put a tip on my nails. Rather she put the acrylic directly unto my own nails. She file some of my nails like she wanted to do the claw like nails. To be fair Helen had made it look like that two weeks before. After explaining to Sophia what I wanted I thought she would have added acrylic to change the claw like look. When I kept trying to g to explain what I wanted and inspecting my nails she gave this heavy sigh. I don't understand if I am paying for something and I have to wear it why is it a problem for me to tell you what I want it to look like. These nail techs are not what they use to be. They rush the work, they get irritated when you try to explain what you want. Not very customer friendly. read more

I brought my daughter here to get her nails done with a picture. They charged $72.00 to take off the old nails and do the new acrylic set. They looked awful!!! When she posted a picture people said they looked like duck nails. Nothing like the photo she brought it. They were closing and asked us to come back the next day. We've now been here almost 3 hours because the lady doing her nails is taking payments, answering phones and being very rude. Not to mention they are charging another $62 to fix them!!! Ugh! Awful experience!!! read more