First, Fab is just that: fabulous. I called late in the day after just getting four (4) new tires. The wear on the old ones made me suspect the alignment was WAY out of spec. Their tech, Albert, did the whole job in about 30 minutes. He was also fabulous. A mechanic who just looked at the bolt and knew the exact wrench to use. I recommend this shop to anyone who wants good service, a great price and friendly folks. read more

The staff was friendly and professional it took a little longer than I expected but since everyone was really nice I kept my patience and fair pricing always helps :-) good place to go .. and the dely was not their fault it was the people they order there supplies from. read more

I have been using Universal Break and Alignment for years not only for my personal vehicles but for our fleet vehicles as well. You can count on Abel and his team to get the job done. I highly recommend stopping by the next time you are experiencing vehicle issues and giving this team a chance to make it fabulous!! read more

Fab, he the manager there. He a great guy and very helpful, tell you exactly what need to fix after inspection. I decided to have my car fix there, Audi A4 was control arms bushing was wearing out. They did a great job. I would recommend to my friends to go there. read more

Advertise they do alignment for semi trucks. Waited an hour to get in. Then waited 2 hours for them to hook up equipment to start alignment. Screwed around for over an hour then said they couldn't do the alignment. To close to closing time. They didn't have the time to do it. Wasted 4 hours for nothing. They thought they were being nice for not charging for doing nothing. read more

They fixed the nail in my wife's tire, on a Saturday, and they even put the spare back.

If I could give this shop six stars I would. Able and his staff are professional and efficient . Hands-down the best full-service auto repair shop in the Coachella valley. I am Extremely glad I have found universal brake and alignment. I have been to a few other shops around the valley and have had nothing but disappointment This shop always comes through and does not extort the customer.. SOLID honest work. read more

Universal auto is the best,they have worked on my Honda S2000 for years, always great work and reasonable..recommend them to everyone

DON'T STOP HERE ALERT! Looking for a solid decent price alignment? Spend the extra 8 bucks and go elsewhere! Not big on reviews but enough is enough! I got here on a Saturday and the guy up front had the obvious "I'm hungover don't want to deal with anybody look" Sent me away and told me to come back in a couple hours and see if he could take me in? Really?! OK no biggie I went elsewhere simple as that. BUTTTT! 2 OF MY BUDDIES just recently had Terrible experiences as well. read more

I would recommend this place to anyone needing brakes or alignment work. I had to have my rear brakes done and alignment, I called around and Abel gave me the best price. They did an excellent job and very pleasant while I waited. I would definitely go back . Thanks again you guys!! read more

I bring all of my vehicles to Abel at Universal because they do a great job on my cars, the service is quick, the price is comparable and the service is professional. read more

My wife went to pay her truck registration and realized that we both had missed that she needed to have a smog check done. A quick call to Universal Brake and Alignment and Larry and Abel were able to get us in on a Saturday and get it done. They offer a wide array of services and I think I just found our new go to shop. The good reviews are very well deserved. read more

I haven't had much done here, but I gave it five stars because I believe they are honest! I had two mechanics tell me that I needed front end work done that would be very expensive... Mind you, my truck drives great and isn't off or shakes. When my dad came into town he said, "no way!" that I needed to do all that. I brought it in to Universal and asked them to check the front end without telling what was previously recommended. (I made that mistake with the second mechanic.) They told me everything was great just needed a slight alignment which was very reasonable. I told him my story and he said not to worry. Six months later, my truck is doing great! Saving me money will make you money because I will be back when I need to do some work. Thank you! read more

Called four local brake shops for quotes on identical brake repair and got four results; $330, $350, $600 and $800. Universal was the $330. I took my F250 in at 8am for free brake inspection. My truck was shuddering when I braked. They found a "cracked" front brake pad. They resurfaced both front rotors and put on premium front pads as I tow a fifth wheel trailer. Final cost out the door $234. They said the rear brakes were fine. I did not id myself as the person who called prior nor tell them any of the quotes. What they told me over the phone and in person were consistent. I talked to a taxi cab driver while I waited who traveled over 20 miles to bring his cab for service because he said he only trusts Universal. Tip: If you come in the early afternoon, they can probably service you while you wait faster. They were very busy the morning I was there. It took them over two hours to do a simple brake job, but in fairness I arrived without an appointment. read more

Super pissed off!!!! That explains how I feel about Universal alignment. I brought in my lifted Jeep Cherokee to have them align 4 Link rear end. I also wanted them change out the steering arm, put two new shocks on and get my windows tinted needless to say two days later going to pick it up on Friday, nothing has happened told them I needed it for the weekend. They ordered the wrong shocks, the mechanic was trying to change out the track bar for the steering arm. The rear end is still shifted out of alignment and I don't know what the hell happened to my tinted windows I was suppose to get. Looking at everybody else's reviews I figured they would do a good job unfortunately must be my luck they sure didn't do a good job for me by the way thanks for ruining my weekend Universal alignment. "2 days later" : in addition just found both rear lug nuts on back tires were HAND TIGHT!!!! and my link locking nuts were also loose. You have got to be kidding me. I can't believe this. HOW FREAKING DANGEROUS IS THAT!!!!!!! When I got it back home in my driveway with out a car lift I was able to fix the alignment of my rear axle in 40 minutes and these guys said they couldn't figure it out RIDICULOUS! read more

Used to use them regularly but stopped recently. Went and dropped over $2000 to have an engine rebuild. Probably spend that trying to get it fixed right ever since then. I have personal along with my new mechanic have found several missing bolts along with other itms missing. Would not recommend. read more

Great service. Fab helped me out in a jam during a trip from CA to AZ and got me back on the road in no time. Thank you!

Best customer service. They have done a tremendous amount of work on my car and they get it done right. Definitely recommend this place.

Most Trusted Shop in Indio. I've taken in two of my five vehicles, and have had Great Communication with Abel. Treated me like Family, and felt very comfortable :) read more

Visiting Indio from out of state, iI was very worried about finding a reputable car shop. I picked Universal because of its rating and I am very pleased with their work.. First, My brakes were squealing every time I used them. I assumed I needed a complete brake job, but Universal looked at them. Determined they were just dirty from the dusty and sand inthe area, cleaned them and told me I still had over 50% of their life yet. I also had a leak in the pipe tube leading to my rear air conditioning unit on my town and country which allowed the cooling gas to escape. This had already been confirmed by a Chrysler dealer. Universal took the leaking tube, had it welded and back in place within 3 hours. All of this on a Friday and at a reasonable cost. This company went beyond good service and really saved the day. read more

The guys are great. Even after the sixth time back when they gave up and gave me back half the labor costs for a brake job they just couldn't get right. I know they honestly did their best and kept great attitudes. Their suggestion was to take it to Toyota. I took it over to Ramona tire. After redoing the work and using the same parts it's fine. Unfortunately Universal turned my rear drums too many times so there was only one remaining turn but it stops fine now. They also charged me for unneeded parts. In their defense at the time I could see where they thought that could be the problem. When I called to let them know the results of the additional work they were very nice and said at least I had it fixed now. That's true. I paid Universal $225 for labor plus $46 for parts. They gave me back $112.50 when they gave up. To redo the labor was $225 plus the other $112.50 plus $46 for useless parts. Essentially I'm out $168.50 plus lost time for the six return visits. If there had been a mystery why they couldn't fix them I would understand however all that was needed was proper installment. I wish there were another explanation. And like I said they're great folks, but I had hoped for better. Warren Van Skike wvanskike@gmail.com read more

I'm a major car guy with several vehicles on the road. A trustworthy shop that is competent, fair and know what they're doing is a big deal to me. These guys fill the bill! They've taken care of an A/C issue and a brake problem for me so far. I was impressed with their level of competence and the prices they charged. When a problem came up on the A/C job that really wasn't their fault, they took care of it and didn't charge me anything although I would have gladly paid. I highly recommend these guys for any of your car repair needs. read more

Passing through Indio in Motorhome and brakes started to smoke. Pulled in and received superior / reasonable service. Fab and Abel were very polite, professional, friendly and efficient. I would definitely recommend! read more

I took my car for 2 things; oil change and breaks, the oil change indicate came on literally that same day at night. My breaks were squeaking worse than when I took it in. I took my car to be inspected to 2 local mechanics and they both told me that the oil change needed to be done. I took my car to this place and the "Owner" Abel told me that the breaks were bad and that he forgot to reset the oil change indicator. I asked him (A) how do breaks go bad after 6 weeks and how is it that you say that you forgot to reset the oil change indicator when it was off after the service and came back on after the service?.... I took my car to jiffy lube to get the oil change done and I asked able to fix my breaks and refund me for the oil change. He refused to refund me for the oil change. 2 things I asked to get done and 2 things were not done right. I'm sure this review is gonna cost them more than the refund I requested for their horrible service. Don't trust this scammers!!!!!! read more

Honest and reliable customer service, had a blown engine and the previous shop had my car for almost 3 months , then i heard about Universal brake and Alignment, towed my vehicle to them and it was done is less than a week! Highly recommend them for any and all auto mechanical problem's you wont be disappointed read more

This shop was outstanding. They honestly went above and beyond their every day routine to help out me and my family. We had a tire blowout while passing through, they found us a tire within minutes notice and changed it out in no time. Honest family business kept the price fair all while keeping our situation in mind. If i lived anywhere near that would be my to go place for everything. Highly recommend! read more

These folks know how to repair vehicles. The price is fair and the folks are friendly. I won't go anywhere else.

We pulled into Universal without an appointment Saturday morning and inquired about the cost of new brakes on our 2008 Honda CRV. Abel greeted us at our car, gave us a quote and told us they could have it ready in two hours. We left the car with them and 2 hours later it was finished. Price was as quoted. A great example of what customer service should be. I would recommend Universal Brakes and Alignment to anyone! read more

Jayr gave wonderful customer service from the first phone call I made to the time I picked up my car. My corolla was making a terrible grinding sound when braking so I brought my corolla at 9:30 am and it was ready the same day by 3 pm. The best part was the price. I highly recommend this place. read more

The team at Universal is friendly, informative, responsive and trustworthy. I just moved to the CV and this is my new and only automotive repair shop. The made my 06 Tacoma run like new for less than I estimated.... read more

I recently had my brakes on my Mercedes SL 500 repaired at Universal brake and alignment. I usually don't take the time to write a review but in this instance I felt it was necessary. I have only the highest praise for the crew there at Universal Break and Alignment. They performed exactly as they said they would and even came in under the price they quoted me. I am more than satisfied and will recommend them to all of my friends and business partners. read more

I brought my Jeep in to install quick disconnect sway bar end links from R/C the first time and got there early but they half-ass installed them and said that they didn't have the tools that day to mount the mounting bracket. On they same trip too they "replaced my track bar" for $500 and I found out later it didn't need to be replaced. On a second trip (I called a few days before and had them order bushings for my rear shocks) I come in a few days later because they never called and claimed to have lost my contact info and they've had the parts for a few days, I got there about an hour after they opened and they didn't get my vehicle in till an hour before they closed and they claimed again that they didn't have the correct tools to do the job. The next day I go for a trip out to ocotillo wells and I have to ZIPTIE my endlinks up so I could go Offroad, and on my way back and after reconnecting the links (only going 65mph) they fly off as I'm driving. I highly don't recommend this place because they do shitty work and charge way to much. read more

Love this place! We have used them for major car repairs, smog certification testing and auto registration. There is little to no waiting time, the quality of their work is five star and the customer service is outstanding. Thanks, Abel, and the rest of the staff for always treating us so well. I will continue to recommend them to friends. read more

Went in for an alignment. They were done with the job in 15 minutes, which is record time for a front end alignment. So I paid $60.00 and i was given the work order with the alignment readings. I looked at it and the numbers were the same from before and after, meaning that they had not adjusted anything or even turned a wrench on it. No wonder they were so quick. Anyhow i told the manager why i was being charged the full amount if the car was not aligned. And the white boy said he was sorry. I told him dont be sorry be reasonable. You should charge me for inspecting it not a full alignment. He again said sorry about that. Alright never again will i take my cars to your shop for an alignment. This was the second time i got an alignment there and it was not done right, so keep on ripping ignorant people off. By the way you should hang the consumer affairs posters up on the walls, per guidelines, so that people know where to call when they get screwed. Just stick to brakes jobs if you plan on going here. read more

Extremely bad customer service, rude mechanics not even technicians. Tell you a certain time and it ends up taking 4 times the amount of time stated. The prices are not reasonable whatsoever. They tell you go ahead and leave and when you come back your vehicle is finished yet you return and they haven't even started working in the vehicle. I would not recommend this place to anyone, the prices are high as is might as well go somewhere with a guarantee and experienced technicians! read more

Went to i10 Toyota that was trying to charge me $3500 after I already paid a couple hundred for a tune up, but they couldn't diagnose the problem on my 4Runner, so they said it needed a head gasket seal repair. Took it to universal and within 10 min they knew what the issue was. One of the fuel injectors was not working properly. They fixed the issue for less than $400. The problem was solved. You would think Toyota would understand their vehicles. Quick, excellent professional service at a fair price. I recommend them to anyone especially for brake service. read more