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Universal Auto Glass

4.3 (10 reviews)
Closed 8:00 am - 5:00 pm

Services - Universal Auto Glass

Auto window repair

Auto window replacement

Auto windshield repair

1 More Service

Auto windshield replacement

Universal Auto Glass Photos

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All fixed in 53 minutes!

Who else could turn such an awful incident into a miracle of an accomplishment no one else could do for as much as 12 days? The Garcias here, no relation to me whatsoever, that's who! I woke up this morning at a hotel 30 minutes away to go to work, traveling for business, to my two windows smashed on my 2023 Ford F-150 Tremor, and many personal belongings either stolen or damaged. My insurance company sent me to the "big name" auto glass people who told me it would be 12 days until the had the glass I needed in stock! Nope, not acceptable. I wasted an hour on the phone with the other guys as their system crashed three times and had to redo the search before I gave up on their ability to help. I tried the local Ford dealership to help get glass for my truck with just 20K miles in 9 months of ownership after special ordering it. No luck there but they gave me an AMAZING recommendation to check out family owned Universal Auto Glass - Caven was immediately pinpoint focused on doing everything it took to get the glass for me that the dealership quoted nearly $200 more each window and couldn't even get! I was back on the road to Charlotte in exactly 53 minutes from the time I called and around the corner from them to when Caven called saying my truck was done. I was speechless. Beyond impressed with their hard work and my two young kids will be thankful the truck they love riding in has functional windows just as they saw it last before I left for this trip. If you ever find yourself dealing with an incident like mine, call the Garcias and they will handle it better than anyone else in record time! God bless Universal Auto Glass!

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9 days ago

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9 months ago

This is the 3rd time I've used their service. Each time they exceeded my expectations

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2 years ago

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2 years ago

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7 years ago

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4 years ago

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8 years ago

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7 years ago

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15 years ago

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12 years ago

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Global Glass

Global Glass

(16 reviews)

After a small chip turned into an 18 inch crack while travelling from N.C. to Atlanta GA, we…read morespent the drive to ATL calling every windshield replacement company in the metro area. Every one of them was unable to provide any services to us over the 3 days we were in town. This included the widely known Safelite, and they were only able to accommodate on our return trip through N.C. three days later. This meant we would be driving around all weekend with a huge windshield crack that would only potentially get worse. Super thanks to the team at Global Glass. Not only were they able to come to our hotel and get the windshield changed out in the parking garage, they also were half the cost of what Safelite was going to bill us and Global Glass was able to get the job done three days sooner. Thanks to Leon and his team, we didn't show up at Lenox Square with a busted windshield and the whole replacement process was only about an hour. Great customer service and thanks for your fast, professional and economical service!!! If anyone ever needs auto glass work, please call Global Glass first, you'll probably save big time and big $.

I needed the front windshield of my 2107 Jeep Grand Cherokee replaced and Leon showed up within a…read morefew hours and completed the job much faster then I had expected. I HIGHLY recommend calling Leon and Global Glass as they are reasonable, professional and easy to work with. I hope never need a new windshield again but (sadly) know it may happen again in the future. When it does, Leon and Global Glass will be the only company I call. I would give them a 6th star if it were possible!

Safelite AutoGlass

Safelite AutoGlass

(56 reviews)

I thought maybe it was just a bunch of Karen's hating this store. I was wrong. I downloaded yelp…read moresimply to trash this place. Let's go through my experience. Today is Tuesday April 7th. Last week Thursday I made the appointment for warranty replacement due to stress fractures on the glue line that have now spread like crazy. They canceled it. I rescheduled it as a non warranty appointment and they canceled it again. So this time I try calling but guess what it gets sent to some distant IT center in India. With zero way of talking to someone in the store. So I just say screw it and pay the $600 something out of pocket ahead of time. It wasn't canceled BUT they scheduled me for Friday The next day... Something felt wrong so I called again and waited forever to speak to someone. They said my glass wouldn't even arrive to the store until Saturday. So they rescheduled me to today Tuesday the 7th. For 7am. Weird part is I got a text saying my service for the 7th was started and completed in less than a minute. On Friday (if your lost Friday is not Tuesday the 7th)... so I call again and they assure me nothing is wrong. But when I called the line the automated system said I don't have an appointment associated with my phone number. Anyway I get here at 6:50am and guess what... they don't open till 8am. So I'm sitting in the parking lot waiting past my appointment time after I just drove 30 minutes at the crack of dawn for this. And it's going to interfere with work. So regardless of if they replace my glass perfectly and there are zero issues, which from all the terrible reviews seems unlikely, this will still have been a terrible multi day experience. Never using this company again I'd rather have Chris fix show me how to do it in my driveway. EDIT: I walk in at 7:53 the lights didn't come on in the lobby nor was the door unlocked until about 7:30. I walk in and they said they saw me in my car outside waiting and no one thought o come get me. Then told me they were not able to do my glass unless I left it with them. I'm 45 minutes away from home roughly. Dude straight up lied to my face and said they unlocked the door at 7. I walked up at 6:50, 7, 7:10, and 7:20 trying to enter. So lying employees, terrible scheduling, canceling warranty appointments so they don't lose money and very much overpriced to begin with. This place can fall off a cliff and society would be a better place for it. UPDATE: April 19th my 3-5 business days refund never came so I had to dispute with navy federal. I hate this company with a fiery passion. I've never disputed a charge in my life. But lord this was so fun to do.

The first time I brought my car in, I waited three hours only to be told I'd need to come back a…read moreweek later because the windshield couldn't be calibrated. They explained they had received a "bad batch" of windshields for my vehicle. I couldn't drive my car for the whole time because multiple safety warning lights came on due to the faulty windshield. I returned the following week and again waited three hours. Everything appeared fine when I left, but when it rained, my rain-sensing wipers stopped working and multiple safety warning lights came on across my dashboard. I immediately called Safelite and was told a manager would contact me the next day. I still haven't heard from anyone. In the meantime, I'm unable to safely drive my car. I paid almost $800 for this repair, and for my vehicle to now be undrivable (twice) is completely unacceptable. I trusted Safelite based on their reputation and advertising, and I'm extremely disappointed with my experience. My experience has been frustrating and stressful. I hope they address this issue promptly and improve their quality control and customer service.

Universal Auto Glass - autoglass - Updated May 2026

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