I was treated like I was their only patient by the doctors and nurses. I was seen by the…read more hospitalist as well as specialist and all of the truly focused on me.

dirty ER. very uncaring staff. My husband needed a wheel chair and they acted like it really was a…read moreburden. There was also blood on the floor and a person that worked there took come wipes and cleaned it up using her foot. when my husband got to his room he asked for a washcloth toothbrush and tooth paste. I went through the cabinets out in the hall and found these items for him. this was 24 hours later. My husband walked out on his own when he became frustrated while the nurse was trying to scan his wrist band and bottle of meds that were to be given every hour. nurse told my husband she would be back every hour to do this. it never happened so she was trying to scan the medicine and his wrist band for all those hours that he did it himself. totally unacceptabl. worst hospital we have ever been to. Unless you absolutely can't make it anywhere else avoid this hospital. Not one person was kind or caring. My husband was transferred there from Muscatine where got great care for what they were able to do. Rude Rude Rude staff.

Was in er for low electrolytes...treated quickly and had ekg and chest xray. A resident physician…read morecame in and was very nice. Had fluids and labs by attending Dr. Nurse very sweet. Best experience in this er!

After four weeks of attempting to coordinate care with Genesis Home Medical, I have decided to…read moredisengage entirely. Following the submission of my referral, I received a text message a week later stating that my records were under review and that I would receive a follow-up call to schedule an appointment. That call never came. When I followed up myself, I was informed that scheduling could not proceed without the complete records from a sleep study conducted over two decades ago. This requirement is not only unreasonable but also profoundly out of touch with the realities of long-term medical care. In the 20+ years since I received my CPAP, not a single provider--whether physician, home health company, or insurance--has required those records, or EVEN asked to check the machine. Expecting a patient to retrieve documentation from a defunct sleep center or from physicians whose practices have changed hands and locations multiple times, especially from an era when electronic medical records were barely in use, reflects a disturbing lack of flexibility and common sense. This experience demonstrated a clear failure in communication, accountability, and patient-centered care. I would strongly advise others to seek alternatives.

Went in for shortness of breath on the 23rd it's now the 25th and they don't know much more then…read morewhen they began . Rude staff never ever cleans up room food is a disgrace. Highly disappointed

Heart care was good, cardio rehab was great and the staff are the best. Learning to cook and eat…read moreheart healthy had made my life easier to move forward! Thanks

I had go into an unfortunate accident accident at the car accident and got T-boned by a Ford F150…read more I had suffered serious injuries to my spine and left right foot. When I got sent to the emergency room i was told to wait 6 hours before treatment. When the six hours were over, the doctor had told me he wouldn't treat my wounds until I had beat him in a game of Hopscotch. Of course I accepted as I never back down from a challenge. However, this ended poorly for me because as we were playing I had fallen and landed on my nose. My nose had gotten really swollen and red. The doctor had then proceeded to call me Rudolph for the rest of my time there. He charged me 60,000$. Fuck American healthcare.

If I could give this ER department a negative star rating, I would…read more My 75-year-old dad arrived with stroke-like symptoms and was kept in the ER overnight so they could perform an MRI the following morning. During that entire time, he was never given fluids, never offered anything to eat, and his call light went unanswered for 10-20 minutes at a time. At one point he tried to get up to use the urinal on his own because no one responded, and he fell on the same hip he had just had replaced a few months ago. When we raised concerns about the fall and asked about getting his hip x-rayed, Physician Hayes responded with unnecessary rudeness and condescension. She looked at my dad and asked, "Sir, do you have dementia?" Not only was this disrespectful, but any provider should be aware of a patient's medical history by reviewing the chart before making comments like that. By the time we were discharged, I was furious and deeply concerned. The care my dad received was neglectful, dismissive, and ethically unacceptable. I will be contacting the patient advocate to file a formal complaint. Something needs to change before someone is seriously harmed--or worse.

Very please with the immediate service and detailed diagnosis. The doctor ordered the prescription…read morewhile he was still in the exam room via wireless. Brilliant! In and out in less than 30 minutes.

I am very impressed with the professionalism, care, and services the center has for their patients…read more Dr. Taylor, was so patient with my questions. Answered in a understanding way. The staff there are all so helpful. The quad cities is very fortunate to have this center available to us. Thank-You Pam Lane

I would like to have a shout out to all of the staff from the front end, the nurses,…read moreanesthesiologist, and of course Dr. Mendel today when I had my shoulder replacement done. They walked me through every step of the process, helped me remain calm. and took great care of me. I highly recommend them as well as Orthopedic Specialists office to anybody I know.

I've had two surgeries here. Both were for cataracts one eye at a time. Everything went very…read moresmoothly. Great staff and excellent care. I would recommend. Thanks to all.

My wife recently went to Mercy One Genesis Radiology at 53th and 18th in Bettendorf. She fell and…read morehurt her tailbone. They said it was bruised no biggie. She still complaining of pain two days later went to ORA walk-in. The x-ray showed a fractured tail bone. How could you miss that!

It would be nice if the bill services would notify you if there was a bill due before sending…read moreOverdue notices. No matter how I select settings through the only Pay services (email/paperless, paper), no notice arrives until it is too late. But overdue notices come quickly! Every. Single. Time. This was an issue even before the merger with MercyOne. I was hoping there would be an improvement. Nope. This is not an issue with every other hospital service I have been to, including Trinity, OSF, Mercy.

This is NOT an urgent care -- do not be deceived. A visit here will not be billed to your insurance…read moreas an urgent care visit but as a doctor's appointment. This can cost you a lot of money if you are from out of town and out of your own network.

I went here on a Sunday, I had a infection of some kind, running a fever. The doctor looked me…read moreover and gave me antibiotics, one of day for 5 days and sent me on my way. They didn't take any blood samples, chest x-rays, anything that would help in telling them what was wrong with me. Monday went to the ER, blood sample, chest x-ray told them I had pneumonia in the right lung. Needless to say I won't be going back to Genesis Convenient Care.

First I want to say that the care my husband got was wonderful. The nursing staff was top notch…read more The doctors were great. The drawback was the case manager. She was either busy, or completely missing in action. If you called it was always voice mail. And she always had an excuse for whatever was wrong and it was never her fault.

From the owner: Select Specialty Hospitals specialize in treating patients recovering from catastrophic critical…read moreillness. Our interdisciplinary teams develop individual treatment plans to meet each patient's needs with a goal to improve over time and return to their daily lives.