I needed my hair done because the way my hair looked before was horrible. What I wanted done I knew was a process and was hoping to achieve a little more of the process during my visit here.
I had taken the time to look at a few people online to see who's blonde would be good for my hair, I've had my hair dyed many times before (blonde) and have had amazing results, so I thought that finding a good person who does amazing blonde would be a good fit.
I found Justice, her hair transformations are phenomenal. And I thought she was the girl to do it.
I had texted her letting her know what it was that I wanted, and what I was trying to achieve. She informed me that it would be a process but it could happen. She gave me a quote and I was satisfied.
The day came for the appointment and I was excited and anxious, normally I would be expected to be at the salon for about 4-6 hours so I was ready.
I met Justice and she was sweet, and the salon was beautiful! Loved the atmosphere, and she was welcoming and relatable. I advised her again of what I wanted hoping to get blonder, and adding a few grey pieces. She understood and we started.
In the middle of the bleaching she had another client come in for an appointment. I noticed her starting to rush a little bit so she could start on her. When she was done bleaching me I was ready to start processing.
When she finished bleaching the other girl, who she rushed as well, she started rinsing out my hair and toning it. She said my hair would look a little darker because it was wet, so I said okay. Because obviously she's a professional and knows what she's doing and I don't. She had asked what kind of shampoo I used and I had told her I had bought some from Sally's beauty supply (shimmer lights) and she said that it would be fine to use on my hair.
She cut about 2cm of my hair, and started to blow dry my hair. She made sure to show me the really light blonde pieces that I had in the back so I was excited thinking the back of my hair got light! She styled it and it did look nice because again a few front pieces were light and I was happy. She never showed me the back.
I went home and my hair looked exactly the same. I had a few front light pieces and a few in the back but my hair was still gold and orange. And my hair hadn't changed AT ALL! My hair looked nothing like the picture that I had showed her.
The next day my ends of my hair were brittle I was scared to brush them. I took a shower but didn't want to wash my hair so I just left it wet. Blew dry and styled hoping I'd see a difference and didn't.
I contacted Justice and voiced my concerns about my hair, how it looked the same and how it was still gold and orange. She told me it was a process and that she could re tone my hair. I told her that my hair was nothing like the picture not even close and that if I went back to the salon that I'd like to go lighter and hopefully get some grey pieces in there. She wanted to say t was my fault for using cheap shampoo( after she said it would be fine) and that she could do a color correction for $75 an hour and it would take about 6 hours to do.
While I was talking to her I always tried to say sorry that I didn't want to complain but I paid for my hair to look a certain way and she said she could do it and it looks the same. She didn't want to budge at all and placed the fault in me.
Yes I should have said something while I was in the chair but I felt like I couldn't because I was being rushed because she then had another client coming in after I was going to leave. I could have waited a month to tell her but I didn't it was a day after and I told her.
Loved the salon but would not recommend Justice, she rushes you out the door and her customer service sucks. read more