The owner , Bernice Davidson, was kind and helpful until I had problems with my trip to Spain and…read morePortugal. As soon as I had problems with my room request , she referred me to the 3rd party she booked and I did not. When we encountered downpour rain in Portugal,& did not want to tour the cobblestone city and found walking slippery and unsafe, she became argumentative and would not even involve herself in alternative booking solutions. I had spent well over $40k in bookings with her and she would only refer to an itinerary contract she sent as binding . I've had many travel excursions change bookings and find alternative solutions due to weather. She would not.

I have to say I am extremely disappointed in my experience with Marianne at this travel agency. She…read moredoes not return calls or emails and when I go there in person she is always saying the computer is down. I booked a trip and she lied and said it was charged on my card and I kept asking for the statement and remaining balance for weeks and then after numerous emails and calls she charged my card like two months later and blamed accounting. I lived in Madison for years and will never use this travel agency again. I usually just find trips on my own anyway. If I were her manager I would question her ability to perform her job. Stay away from here and book on your own as it is not worth the hassle deAling with her, I am sure she is a good person, but not good at this job.

We recently had an emergency situation and had to buy a OW ticket pronto. I got on Kayak and this…read moreonline travel agency gave me the best price on the itinerary I wanted. I booked it online around 6:30pm for a flight the next day at 10:00am. I was getting nervous since after an hour of booking, I had not gotten an E-ticket confirmation. I chatted with them online around 8pm and they said the ticket was still processing...to make long story short, it took my 4 online chats and 9 hours of waiting time....along with a threat to cancel my ticket with my credit card company before I got the final E-ticket and airline booking confirmation code. The last chat came with a "your original ticket price has changed...now it's $275 per person more".....I pushed back hardly ....until the agent said they would waive the "price increase". So much wasted time and energy on a process that should take seconds with any other reputable travel agency. STAY AWAY........

Absolute scam. Avoid CheapFlightsFares. I agree with many of…read morethe comments here. I booked a flight through CheapFlightsFares and realized about five hours that I needed to cancel. Their website, and Kayak's website, both reference a 24-hour cancellation period. When I called to cancel five hours after the booking, the representative spent several minutes trying to pressure me into booking a different date instead. I repeatedly explained that I only wanted to cancel. He kept pushing until I finally had to be very firm and ask him to simply process the cancellation. Then he told me British Airways was keeping $595 as "airport taxes and other government fees" and that CheapFlightsFares could only refund the fare portion, which was around $2,200. They told me to call British Airways, so I did. After speaking with a BA manager, I was told that British Airways has a 72 hour international flight cancellation policy where, within their stated window, they do not keep even "one dollar" of the fare or fees. While I was still speaking with British Airways, the same CheapFlightsFares representative called me back and suddenly said they would make a "one-time exception." After arguing with me and repeatedly lecturing me about my tone, he eventually said they would refund the full amount "as a courtesy." I never received a clear written confirmation from CheapFlightsFares. Everything was relayed verbally. The entire interaction felt deeply unprofessional. The representative appeared to be making up policies as he went, changing the explanation when challenged, and refusing to answer direct questions. He also repeatedly focused on my "tone" rather than explaining the charges or providing documentation. Two days later, there was still no evidence of a refund. The sale had processed, and I was still charged the $595. I understand refunds can take time, but after the first interaction, I was not comfortable relying on a vague verbal promise. My credit card company recommended that I get written confirmation from CheapFlightsFares. When I called again, I was routed through multiple people who kept saying I would only be refunded the $2,200, not the full amount. Eventually I was transferred back to the same representative from the first call. He again lectured me about phone etiquette and repeatedly told me I "wasn't listening," while refusing to provide the written confirmation I requested. I asked for some type of confirmation at least eight times; each rejoinder was about proper conversational etiquette rather than responding to my request for a cancellation confirmation number or other documentation. At that point, I told him I would report the company to the BBB and blocked his number. This was one of the worst customer service experiences I've ever had. I'm also going to contact Kayak, because I do not understand how CheapFlightsFares is being listed alongside legitimate companies like Expedia. Based on my experience, I would strongly recommend avoiding CheapFlightsFares entirely.

Samantha planned an incredible trip for our multi-generational family -- everything was perfect,…read morefrom accommodations for our infants to thoughtful touches for my 95-year-old grandma. She truly thought of every detail and went above and beyond to make it seamless. This wasn't my first time working with her, either. I first connected with Samantha when I traveled to South Africa to follow my (our!) favorite band. Even though she wasn't able to come -- and I know she had major FOMO -- she was genuinely thrilled for us. There were a lot of us who booked through her for this experience, at all different price levels and budgets, and she made it effortless for everyone. She handled every detail flawlessly, from transfers and hotels to an unforgettable safari and visits to the winelands. We spent three amazing weeks there, and I cried ugly tears when it was time to come home! I told her I needed another trip within a year, and as soon as rooms opened up, she was already on top of it -- without me even asking. Samantha is truly the BOWA (Best of What's Around)

HIGHLY recommend Allison for your next Disney trip! She plans everything for us and is always…read moreorganized and on top of everything. She's the best!

From the owner: Free Disney or Universal trip planning! I take care of all the details for you: help you narrow…read moredown where to stay and which tickets to get. I also secure your dining reservations, book your airport transfers, help get you set up on the app, help you figure out lightning lanes, etc. I’m available for every little question that pops up before and during your trip! I’m with MickeyTravels- A Diamond-level Disney Travel Planner (the highest distinction Disney gives out), so you’re in great hands! As a local Chatham, NJ mom I know how busy life can get - let me make planning a trip easy for you!

A very well run and professional business. I would not hesitate to use their services to get to…read moreand from the airport or whatever your needs may be.