I hired Hawaii Water Damage Restoration to help me with water damage that happened to my apartment…read moreunit due to another unit's water main leaking. Getting a quote was easy and Marcos made scheduling the initial consultation and assessment super easy. He came to my apartment on-time and went through everything in detail. He carefully inspected all of the damage and walked me through what his thoughts were and assured me that he will document everything thoroughly so that the insurance companies will have more than enough information to accurately assess my costs. Based on the initial consultation, I thought this would easily clear $15,000, but I was pleasantly surprised when I saw that we came in under $12,000, especially for the amount of work that I was looking at. The quotes were also very detailed, breaking down each cost for the spaces I needed repaired. I was provided PDFs of these quotes for my own records and when it came time to pay, I was able to pay in parts when each part of the job began. Marcos and his team were also very patient with my work and travel schedules, always coordinating with me to make sure things were done not only in a timely manner, but in proper sequence and done thoroughly. Throughout the whole process, Marcos was kind, knowledgable, communicative, professional, and understanding. I was originally afraid that there was extensive damage to my unit because of how everything appeared on the outside, especially because of water in my circuit breaker. But Kory, the guy who was in charge of making sure all the moisture and mold was taken care of, not only gave me a very clear and easy to understand explanation of all the damage, but he actually was able to show me that the damage to my wall was significantly less worse than what we thought. I expected to lose my cabinets but thanks to Kory, I was able to keep them! He also made sure that a thorough job was done to dry out my apartment so the insurance company would see that we did things exactly by the book and that the water mitigation was thorough. He was incredibly nice, professional, and trustworthy. After Kory, Francisco their drywall specialist came in and did a quick and thorough job of repairing and replacing the drywall that did receive damage. Scheduling time with them was easy thanks to Marcos and Francisco arrived in a timely manner, once again making it easy for me on my tough work schedule. I received drywall work that was even better than what I originally had which was great. Francisco was efficient, professional, and did a excellent job. Finally, Leo, the flooring guy came in with another employee and did an incredible job with my flooring. Marcos provided resources to help me choose new flooring, which was done at H&C Flooring in Kalihi. Sophia was very helpful in recommending good colors and material. Once that was done, Leo did an excellent job communicating all of his work and showing me what was done and what still needed to be done. A big thank you to him as well for putting up with the amount of stuff that I had in the apartment still and moving it all around to do the flooring. He even came in on a Sunday to make good progress on finishing the flooring! Leo was incredibly thorough, professional, kind, and I really appreciated his work. Overall, my experience with Hawaii Water Damage Restorartion was excellent. Marcos, Kory, Francisco, Leo and the rest of the team were great to work with and incredibly professional. I truly appreciated their attention to detail, patience with my situation, and really making sure that I had what I needed for insurance purposes. My apartment feels whole again and they made this whole process incredibly easy for me. I would recommend them for your remediation and restoration needs! Mahalos to you all for your great work!

Great and reliable service. Very prompt with inspection in a timely matter! I'm still in process…read moreworking with them. Keep ya posted.

My condo got totally flooded by the guy upstairs doing his own work....while I was deployed. A…read moredifferent restoration company did NOT do the immediate action items correctly and my condo had rotted wood and mold when I returned from my tour of duty. My insurance didn't help me. My HOA didn't help me... MD helped me. Ryan came out, talked me through how to take care of it, what needed to be done and how they would handle it if i hired them. There were some hiccups with a subcontractor, but Steve, the PM for my condo made it right. It was a giant pain... But the result ended up incredible. Antony was the primary craftsman in my home. He always puts in the extra effort, is professional, trustworthy, and he will not call the job complete if the work is not of the highest quality. I was impressed with his work and I am extremely happy with the results of his efforts. Overall... The team did a great job. Thank you.

We want to give a huge MAHALO to all the people at MD Restoration who worked on repairing our…read moreshower ceiling! Paul K. was super helpful in answering any questions we had (this was literally our first time dealing with a leak from upstairs unit, so we appreciated his time very much!) and got us the quote in a timely manner. Dee and Jacob were efficient in the demo process and manager Rey came by to make sure everything was running smoothly. Renaldo came by the next morning and started working on the reconstruction of the ceiling and boy we gotta say that he's a true professional!! He was working very efficiently and managed to get the drywall done in a timely manner! Anthony came by the next morning to do the final work of painting and made sure that everything was all good. Great teamwork and we'd definitely hire them again for sure!

Had the basement in our office flooded because of the storm, but these guys were such a HUGE HELP…read moreespecially shout out to Amen and Chozyn for helping to get all the water out of the basement carefully and diligently as well as being warm, courteous and professional young adults!

When my apartment required urgent moisture remediation services, Rescue One Restoration delivered…read moreoutstanding support. I cannot speak highly enough of the company's professionalism, particularly that of Team Lead Aaron. Throughout the project, the team executed high-quality work while maintaining exemplary professional standards. Aaron provided exceptional oversight by managing operations on-site daily and keeping me thoroughly updated from start to finish. He help me understand the process and answered my many questions. I highly recommend Rescue One Restoration for any remediation needs.

Final Review 2/4/2020 All for 1 and 1 for All... my favorite…read more3 Musketeers arrived earlier than 1 p.m. Gosh I told hubs at lunch after they left, sad cuz I'm gonna miss seeing them. They are like my uncles and cousin cuz they treat you with politeness and care. I had gone out before 6:39 a.m. to buy some sliders to help with the move in of our wrapped and stored bigger furniture. They listened very carefully to my requests of putting the "no rush to open" boxes in one area of the room. Hubs broken record of don't buy anymore furniture(how bossy)...so...the men moved the lighter colored furniture to the extension where I watch my Kdrama and the brown pieces to hiis tv room aka tinier wannabe man cave. They removed all trash with them and are professional in everything they do. Nimblest, strongest, gentle employees, all 3 of them. How such svelte men could lift, push, bend to get the furniture to their old stomping ground is beyond me. Whoever does the hiring of personnel is excellent. Thanks to Servpro and Perfection Flooring about 3 pm a plumbing coordinator came to our front door. She said I've been to many houses, this is a nice house as she entered. Goshh darn it, thankyou honey...I was so happy to hear that!

I had mold/ mildew removed from our shower stall with tiled walls. Lorenzo and his team (Mike,…read moreRamsey, Ceasar, Dylan, Matthew and their subcontractor, Arnold (and his wife) were very efficient (done with the project within the allotted time mentioned), polite and professional. The only minor glitch that occurred was the day they initially came to do the mold removal, they had to reschedule since they didn't have my signed authorization (something they could've easily done at the time when the appointment was initially made. At least they were kind enough to get some of the chrome frame polishing done so as to not waste that initial work day. My deepest appreciation for a job well done.

After Lala storm, I couldn't find anyone to help with my flooded HVAC closet and my HVAC ducts. I…read moreyelped and googled and called, but didn't seem like anyone could help me. Nestor was so kind and knowledgeable and professional! He gave me recommendations and even reached out to someone he knew who could help me. Thank you so much, Nestor! If I have any further needs in the future, you are my number one to go to!

Amazing customer service, professional care and outstanding heart for the customer. Nestor and his…read moreteam did and excellent job taking care of our place. Highly recommend you give Nestor a call to address your concern. Honest, realizable service. I can't say enough about them! You will not be disappointed. Thanks again Nestor!

After a big water leak that happened overnight that caused flooding in my condo, I used Urgent…read moreIsland Restoration and had a great experience. Kyle was super helpful and detailed. He explained the process and answered all my questions for better understanding. The team was responsive, professional, and organized. I especially appreciated how friendly he was and how well he kept me informed about the process, the status of the job, and what to expect next. Highly recommend Kyle.

I've known Leilani when she was at complete custom flooring, and I heard she's at urgent Island…read morerestoration now. I contacted her as my rental unit needed new carpets. As expected, she gave me multiple options and great advice. She knew I was trying to balance between quality and budget for rental unit. Needless to say, I have beautiful new carpets in my rental unit and the tenants love it. Thank you, Leilani and urgent Island restoration!

After the Kona low storms left us with major home damage, working with Christian and his team at…read moreSuperior Restoration was the brightest spot during a difficult time. They took on a huge restoration project for us and handled it with total mastery and heart. Every person on their crew is highly skilled, deeply respectful, and the kind of person you feel entirely comfortable having around your family and home. Superior Restoration seamlessly coordinated the entire overhaul. When we needed specialized trade work, Christian brought in trusted professionals for electrical, drywall, custom cabinets, and roof repair, and every single team he brought in was outstanding. To top it off, Christian personally helped us draft and organize our materials for the insurance company, taking a massive weight off our shoulders. If you want a restoration company that combines master craftsmanship with genuine integrity, call Christian and Superior Restoration.

I am so very thankful for Christian and his crew to fix my water damaged condo! It was quite…read moredifficult watching most of what I own, go through a waterfall and soaked in a pond when a fire sprinkler discharged in the units above, with an elderly handicapped mother who kept falling in this mess. To make a matter worse, I couldn't find any contractor in the midst of hurricanes Lala, Moku, Lowelle and Nolo to help. Then came Christian to the rescue! He was so kind and patient to answer all my questions and so meticulous in checking for mold. Most of the drywall's in my condo needed to be cut and replaced. All the baseboards and trims were damaged. So many things Christian fixed for us, and he did it with professionalism and even ahead of schedule. Now we're just waiting for carpet to install, and we are so excited that we get to go home soon! Thank you so much superior restoration!

PuroClean has certainly taken care of us during our flood incident and have been there every step…read moreof the way throughout renovation. Mel and her team came immediately the next day with the dryer blowers since the flood happened late at night. When the blowers weren't enough for the drywall, they helped us pack all of our things to move to the next step of renovation. During the move, they wrapped every thing with care and took it all to the storage facility. While renovating, COVID happened. Kathy communicated on our behalf to the insurance company to keep them updated of the renovation process. When it was finally all over, Kathy and Mel made sure all of our personal belongings were delivered with care. By far, they never made me feel rushed and were very patient every step of the way. We are pleased with the entire teams work and professionalism. We would definitely recommend Puroclean to others who are looking for restoration services. They do it all!

Outstanding work and customer service. This is the third time I've used PuroClean, and I highly…read morerecommend them. I was dealing with water intrusion from another condo unit that caused significant water and mold damage to my bedroom wall. PuroClean was responsive, professional, and efficient--they quickly got everything dried out and handled the demolition seamlessly. Michelle, the owner, is exceptional. She goes above and beyond to support you through what is a very stressful situation. Kai and Kody were also fantastic. They demolished the wall with impressive precision and took great care to minimize dust. They created a proper containment area, cut clean, straight lines in the drywall, and protected my furniture and belongings from humidity damage. They even lined high-traffic areas to keep the carpet clean--attention to detail like that really stood out. I would absolutely trust this company again and can't say enough good things about them.

Careless Work After Asbestos Removal -- Damaged My Renovated Home…read more I hired this company for asbestos removal. The ceiling removal and painting were done well, but everything else was handled with no care at all. My home was fully renovated before the project, and now I'm left with damages everywhere. The walls near the ceiling were scratched, and they tried to cover it up with paint that's a different shade of white, which made it even more noticeable. My door is chipped, and they stapled into my wood floors without removing the staples. The bathtub coating is peeling and chipped in multiple spots (see photos). It was in perfect condition before, so it's clear they didn't protect the area during the work. I've already spent 6 hours just touching up the walls, and I still haven't even started fixing the bathtub damage. For a company dealing with something as sensitive as asbestos, I expected professionalism and care -- instead, I'm left with frustration and extra work. I would only recommend this company if you don't care about anything else except the one thing you hired them for. Otherwise, be prepared to spend your own time fixing the mess they leave behind.

I would recommended anyone who is looking for help with an old popcorn ceiling to call KR Services…read more Working with Kapili was great! We needed to have our popcorn ceiling at our condo tested for asbestos and they made it so easy. Kapili is professional, prompt, and great at getting back to you. He even had our results back to us that same day!

I am writing to share my recommendation for First Onsite. I recently used their services after a…read morebroken toilet valve caused a sewage overflow that flooded the entire home. First Onsite (Cole Frisbie & Jared Rios) took immediate action, providing thorough cleaning and decontamination using hospital-grade solutions. They also coordinated with an environmental specialist to conduct sampling for clearance and kept me consistently updated throughout the process. I highly recommend First Onsite to anyone looking for a reliable, professional, and friendly company for their restoration needs.

The real test of a company's integrity is when they get things wrong and won't have the payday they…read moreexpect. How do they then treat the job and their customer? First Onsite failed that test spectacularly. They tore a big piece out of our wall, did tests that determined there actually was no mold or water damage issues after all, and then promptly disappeared. Over a month later, we still have a hole in our bathroom wall, all our toiletries in a wagon and everything formerly on the wall still cluttering up our bedroom. First Onsite has not only disappeared, they've refused to give us a copy of the test results saying there is no damage or to even give us an estimate to fix the wall. It's been over a month of ghosting us, not returning calls, repeatedly not giving us anything we've asked for and never giving us a straight answer once we do manage to get someone on the phone. Read some of the highlights of an email I finally sent after both my wife and I got fed up. Then decide if this is who you want for your next job. EMAIL HIGHLIGHTS: Dealing with First Onsite has been easily one of the most unprofessional experiences we've ever had. You are also the most unresponsive company we've dealt with as well. - JUNE 8th Carlton has told me a few days before that the team will be coming in, but presented this to me as a visit for them to figure out what they would do and where. That's it. The men show up and tell me, No, we're tearing out the wall today. News to me. - A few days later the testing team comes in and gives me good news. There's no mold issues or water damage. All that's needed now is to put drywall back up. I tell them that I would like a copy of the test results saying that it's all good. I'm assuming, wrongly, that I will be hearing from First Onsite soon about doing restoring the wall and getting us the test results. That was a month ago and neither has happened and both my wife & I have experienced nothing but evasion and outright ghosting. - I left Carlton a VM asking him for an estimate and a copy of the test results at least 3 weeks ago, after not getting anything I requested the week before. He never called me back. I had to follow up with Carlton again after a week of waiting for him to get back to me. When I did get Carlton on the phone, he wouldn't give me a straight answer on the results or the estimate and said he would get back to me. That never happened. - WEEK OF JUNE 30th Carlton went on vacation, leaving no instructions to his team about our bathroom. My wife made repeated calls to him, only finding out by accident that he was 'out of the country'. She couldn't get response from the First Onsite office so she finally called the Mainland corporate number and was given several names to try. She then was told to text to Bryan photos and measurements of the wall opening. An estimate was promised to be delivered to her Friday. Nothing ever came. - WEEK OF JULY 6th Finally, I got an email from 'Scott' on Monday, July 6th saying he could do the drywall possibly on Tuesday. I called Scott and told him, again, no work until I got the estimate and the test results and that I wanted both today. Scott said he would tell Carlton. Carlton finally sent an email around 2PM, but not because of my request. He replied to our building manager who contacted him. He never acknowledged anything in his email that I told Scott, just saying he was 'working on the estimate'. After a month has gone by. And not a word about the test results. When someone refuses to give you an estimate on some drywall work or let you have a copy of test results, that raises a lot of red flags. - Your initial $12,000+ estimate raised our insurance by $100/Month, despite the fact that there is nothing to clean up. Even with that cost of living raise you created, we've had to notify our insurance company that we're returning the check due to the initial tests being wrong. So all we've gotten out of dealing with First Onsite was a bigger bill every month from now on.