The service here is always amazing!! Such nice people who greet you kindly when you walk in. And…read morewill help you with whatever you need learning!

Excellent selection here! This smoke shop is kinda hidden but definitely worth going toread more

Never Go Here!!!! Terrible ownership/customer service. Bought a vape walked to my car realizing it…read moredidn't work before I even got there. 30 seconds went by go back in they wouldn't trade it out. I've never had a vape shop refuse to trade one out less then a minute after buying! Make sure to test the faulty products sold here!!!!!!

Was impressed with the large supply and easy to see displays! The sales clerk was informative and…read morehelpful and found new items for me to try.

This place used to be run by the owner but he opened up another shop up in Henderson and this place…read moreis now run by this kid. He's rude, lazy, and when I asked him a question he came back at with this smart ass response instead of just being professional and straight forward. Idk how often the owner will be working here but it's now awkward going back into that shop because the kid is such a douche I don't really want to see his face anymore. Sorry but I have to find a new spot to buy my tobacco products.

Great stop friendly welcoming customer services. Recommend. . . Open 7 days closing at 11pread more

the owner is super friendly & always willing to help out. they always have some new things coming…read morein and the vapes are cheaper than most shops around. definitely check out moes snack shop too.

From the owner: Vape shop Smoke shop…read moreTobacco shop Cigarettes shop Cigar shop

The employee was not helpful at all and had no clue what I was inquiring about and sold me…read moresomething that I didn't even won't or need by telling me that it was universal and woodwork guaranteed it didn't work at all and I tried returning it and it wasn't even used and I had the receipt and had just walked out of the store they refused to give my money back or swop it out with something I could use saying it was do to tobacco law

TL;DR I've written a fair amount of reviews and I'm rarely…read morethis ticked off about a customer service experience. It was not so much the money in this case but the attitude. Thank GOODNESS I didn't have a reason to ask for help on a more expensive item. CUSTOMER SERVICE WAS HORRIBLE, THE MANAGER WAS A TOTAL A**. The prices are a little on the high side and I can live with that if the customer service is OK. But this was worse than anything I might expect at a Walmart or a Target AND more expensive. GO SOMEWHERE ELSE! HIGHER PRICES AND CRAP CUSTOMER SERVICE. I think perhaps he doesn't realize there are many vape stores and people have a choice. So I picked up a delta 10 vape pen cartridge on Monday. I found out after that Wednesday offers 20% off. Didn't see anything about it written anywhere but I figured if I just brought it back today (Wednesday) I could swap it out and get the discount. I've been there several times without discount so I figured it would be nice to get one this time. ;) Nope. He basically said, too bad. Tough luck. I wouldn't recommend anyone get anything because apparently you are SOL if there's a price change or some other reason to return an item. More detail: I wanted a discount on an item that I found out went on sale after I got it. The manager said at the very bottom of the receipt it says no returns. I saw no signs, and nothing was said to me about that when I got it. I said, ok, well can I just get a replacement charger for my pen? Those are $3.00 (probably cost them $1.00). As as a small business owner I know a little gesture like that could help build good will. I might have even taken it as an opportunity to realize managing customer expectations is my job as an owner and decided it cost me $1.00 to realize an obvious sign would help, AND I would have gained an appreciative customer. But instead the manger got rude, said it was all on me and no way he would do anything, I should've looked at the tiny print at the bottom of the receipt. I asked to speak to the owner. He said no, that he was the manager and too bad but tough luck.

Very friendly staff and great selection! We will be returning! We also joined their rewards…read moreprogram to earn points each visit. Definitely better than any store we have visited in the area!

This location is simply the best Vape Shop in North Carolina! I've been looking for my 2 favorite…read morevape flavors everywhere (Charlotte/Greensboro/Durham), but shop I went to had either of them. I thought maybe they were discontinued, but this location had one of them, then Yasmin offered to call their other Raleigh location for me to see if they had the other one in stock & they did! I've never had such great customer service, Yasmin went above and beyond

Phenomenal service always when here. Never have a shortage of options for vapes, glass, delta 8…read moreetc. fair prices as well. Would recommend!

When it comes to Vape & Tobacco Stores, my wife and I are a bit intimidated, as we are not really…read moreeducated on matters concerning vapes. Unfortunately, our past experience from other Vape/Tobacco Stores hasn't been so pleasant, "i.e." clerk selling us the wrong vape (too strong) rushed out the door. However, in dealing with the Shop Clerk "SiSi", this afternoon (Aug 18) was wonderful. She took her time to educate us in what type of vape she recommended, and why she recommended such.  To even giving us a hip-pocket class in how to use it, "i.e." to explain how to properly draw from a vape. She was very informative and knowledge. If you ask us, SiSi's customer service skills are excellent. Because of this pleasant experience, Ville Tobacco & Vape is now our primary Vape & Tobacco store.   Thanks Sisi! Jacob & Celina

I was going there for juice and atomizers,however last time I went they charged 32.00 for a pak of…read moreatomizer and lied and said the price went up to 5.99 for one. Went to another vape place and they were 3.99 a piece.. ya all just lost a customer... don't be greedy...

I stopped by on a whim and was really impressed. The sales lady was immediately responsive when I…read moreentered the store and was able to help me find exactly what I was looking for in seconds. She was all smiles and great energy. There is a great deal of variety in the store's merchandise, and the prices are reasonable. This was a surprising pleasant experience.

This place has some good products and good pricing. Wheni walked on Sept 28th 2022. It was…read moreincredible to see all the different products they carry. If you need anything disposable vape or Delta.... they got you covered.