The employee was not helpful at all and had no clue what I was inquiring about and sold me something that I didn't even won't or need by telling me that it was universal and woodwork guaranteed it didn't work at all and I tried returning it and it wasn't even used and I had the receipt and had just walked out of the store they refused to give my money back or swop it out with something I could use saying it was do to tobacco law read more

Cloud 9 Vapor - Wake Forest - I had asked for a BOWL PEICE not a oil rig bowl - Vape Shops Near Me - Wake Forest, North Carolina

TL;DR I've written a fair amount of reviews and I'm rarely this ticked off about a customer service experience. It was not so much the money in this case but the attitude. Thank GOODNESS I didn't have a reason to ask for help on a more expensive item. CUSTOMER SERVICE WAS HORRIBLE, THE MANAGER WAS A TOTAL A**. The prices are a little on the high side and I can live with that if the customer service is OK. But this was worse than anything I might expect at a Walmart or a Target AND more expensive. GO SOMEWHERE ELSE! HIGHER PRICES AND CRAP CUSTOMER SERVICE. I think perhaps he doesn't realize there are many vape stores and people have a choice. So I picked up a delta 10 vape pen cartridge on Monday. I found out after that Wednesday offers 20% off. Didn't see anything about it written anywhere but I figured if I just brought it back today (Wednesday) I could swap it out and get the discount. I've been there several times without discount so I figured it would be nice to get one this time. ;) Nope. He basically said, too bad. Tough luck. I wouldn't recommend anyone get anything because apparently you are SOL if there's a price change or some other reason to return an item. More detail: I wanted a discount on an item that I found out went on sale after I got it. The manager said at the very bottom of the receipt it says no returns. I saw no signs, and nothing was said to me about that when I got it. I said, ok, well can I just get a replacement charger for my pen? Those are $3.00 (probably cost them $1.00). As as a small business owner I know a little gesture like that could help build good will. I might have even taken it as an opportunity to realize managing customer expectations is my job as an owner and decided it cost me $1.00 to realize an obvious sign would help, AND I would have gained an appreciative customer. But instead the manger got rude, said it was all on me and no way he would do anything, I should've looked at the tiny print at the bottom of the receipt. I asked to speak to the owner. He said no, that he was the manager and too bad but tough luck. read more

Every time I go there they are very helpful. They are very gracious when answering any question I might have. I would highly recommend using this store. They always have what I need. read more

I bought 3 packs of pods here of a couple different brands. The pods had to have been counterfeits from China or somewhere because not only did they not produce vape- they leaked all over and destroyed 2 of my Juul devices. Buyer beware - don't waste your money on pods here. read more

I've been coming to this store for almost a year now. When I first started buying from this store the employees were knowledgeable and helpful. The past few times I've come in not only have the employees known not a lot about products but have also given me wrong supplies and blamed it on the supplier. To top it off today I pull up 40 minutes AFTER they're suppose to be open and there is no one here. Way to run a business into the ground! Also, I called the other Cloud 9 Vapor in Raleigh and the employees there just thought it was a joke when I called to say no one was at this establishment. Time to find a new shop read more

This place is a blessing! It has everything you need and an amazing selection of juice. The employees are very knowledgeable and friendly. This is and will always be my go to vape shop. read more

I went in cloud nine vapor and Saturday, October 6, I went in for a specific model and I was convinced by one of the employees to buy something else saying it was much better and if I didn't like it to return it. I get home the unit is horrible I hardly get any smoke and it shuts off after about five minutes. They did not return it and they basically told me I'm on my own they will not honor a defective unit it's only two days old. Horrible customer service defective products and very rude people. I will be going in every single day until they return it. And I will be posting another review every single day they are scam artists and they are selling defective products from China read more

This is a great shop! I have only ever shopped with this company for all of the years that I've been vaping. All of the locations have knowledgeable and friendly staff and the selections are usually larger than the competition. Hands down my favorite vape store! read more

Just moved to Wake Forest and we have tried multiple vape shops in the area. Cloud 9 has been the best and most helpful so far. After trying out Avail vapors and getting multiple defective mods and low quality juices (not to mention the limited selection) we found Cloud 9 to have all the best mods and juices with tons of high quality selection! Would recommend this place to anyone. read more

Awesome shop, service was perfect and got me out the door with everything I needed. Recommendation on an appropriate juice to my liking was perfect and I couldn't be happier! read more