Great atmosphere, products and prices! The manager was great and really helpful with everything. I…read morebought a little piece and he really helped with any questions or concerns. I recommend this place to anyone, the best smoke shop in Wake Forest!!!

This place used to be run by the owner but he opened up another shop up in Henderson and this place…read moreis now run by this kid. He's rude, lazy, and when I asked him a question he came back at with this smart ass response instead of just being professional and straight forward. Idk how often the owner will be working here but it's now awkward going back into that shop because the kid is such a douche I don't really want to see his face anymore. Sorry but I have to find a new spot to buy my tobacco products.

Very friendly staff and great selection! We will be returning! We also joined their rewards…read moreprogram to earn points each visit. Definitely better than any store we have visited in the area!

the staff is so nice and very helpful !! very knowledgeable about their products and even great…read morewith suggestions!

Okay, i've been coming to this shop for months, at different times throughout the day, and i've…read moreseen multiple different employees and they all are genuinely nice, and try to help me find a product that suits my needs. The prices are honestly good if you talk to the clerk about the products, and how much of them you get.

Never Go Here!!!! Terrible ownership/customer service. Bought a vape walked to my car realizing it…read moredidn't work before I even got there. 30 seconds went by go back in they wouldn't trade it out. I've never had a vape shop refuse to trade one out less then a minute after buying! Make sure to test the faulty products sold here!!!!!!

Was impressed with the large supply and easy to see displays! The sales clerk was informative and…read morehelpful and found new items for me to try.

Ashton is a really helpful customer advocate. He knows the inventory well, and is always welcoming…read moreme with a smile and a professional demeanor. Thankful that he is working there and I appreciate him very much. I have been purchasing cigars from this location for over 5 years. Ashton is a key reason that I continue to buy from this location. Sincerely, Robert

very welcoming and definitely will return great customer service clean and very helpful and…read moreprofessional

The man that works nights is hella rude & inconsiderate & every time I go I get the same thing &…read moreit's a different price

This review is just to say this was amongst the best customer service I've recently experienced…read more Stopped by to get some butane for a lighter. I also needed some help with how to fill up my lighter (older model so was just different from what im used to). The staff was incredibly friendly, knowledgeable, and helpful. Showed me how to do it while explaining the details, and filled it up for me for free, all while having some friendly banter. Bought a can as well and it was very fairly priced. Just overall great experience. Now while I was there I did look around and though it is a smaller space, it appeared as if they had an incredible selection of cigars. I will say, due to my experience with the staff for this simple task, I would definitely go here in the future if ever in the need and would recommend.

This place is really awesome. I plan on coming here maybe 2-3 times per year. That's mostly due to…read moremembership cost which is the only thing bad about this business. Most of the other cigar lounges have a membership cost of $15/year....here it's $50 PER MONTH!! The perk is you get 10% off of SOME cigars, not even all of them as you'll see a bunch of signs in the humidor that says "no discount on these." I'm only a casual smoker maybe one cigar every month or two, so that would mean I would pay $100 for each time I used the lounge if I got a membership...just not worth it unless you're coming in a couple times a week. In addition to the highest membership cost I've come across, their cigar prices are a bit elevated too. They seem to be about 10-20% higher across the board versus other local shops, this is noted in the reviews over some others from when this was locally owned K&S. However, their selection of cigars is absolutely amazing. Best selection around the triangle. Closest place with as many varieties is going to be JR's down in Selma. They have another membership level that I think they said was $120/month. You get access to a special lounge that's the size of a tiny office located to the right as you come in. They only sell 12 of these and currently 7 of the spots are taken. Not sure why you'd want to sit in a smaller lounge but some people I guess like to show off how much money they spend. The regular lounge is pretty superb. It used to be a State Farm office but Cigar Box took it over after buying K&S. In the past two weeks they have opened a fully stocked bar. I was able to get a double shot of Buffalo Trace for $24 and my buddy got a Guinness for $10. Both pre-tip of course...and that's what's funny since the bar and the cigar shop both use the same POS system, when I checked out with my cigars it automatically asked if I wanted to add a 25% tip. I wonder how often someone just hits yes out of habit? There were probably 12 guys hanging out when we were there and there was no lingering smoke. So this is another thing they've gotten right, perfect ventilation system. At some lounges it feels like you're hotboxing yourself but not here, clear air. The furniture is nice and comfy and spread out throughout. Plus seating at the bar. They have a few fake fireplaces for ambiance and several TVs to watch events. Total capacity is probably around 30 comfortably if the ventilation system keeps up. They have a nice restroom in the lounge but when we used it the toilet ran continuously and the flush handle didn't work so hopefully they address that soon. So my recommendation is if you're going to buy a few cigars get at least $25 worth and use the lounge that day. If you're not going to use the lounge go somewhere else and save a few bucks on your sticks, Apex Cigar lounge is really close. Apex also has an outdoor area which is great in Spring and Fall weather when temps are mild.

Great Cigar Lounge! Nice vibe, comfortable seating, great ventilation and a very nice Humidor to…read moreshop from.

Once a small-town post office, now a first-class lounge delivering comfort instead of mail. Their…read morespace pairs warm wood and rich leather with the aroma of premium cigars from the huge humidor. Sip a coffee, catch the game, or seal a deal in the conference room -- all while surrounded by great company. There, every visit gets stamped with sophistication. Their shop's stocked with the cigars you crave over and over and the pipe tobaccos you can't find anywhere else. They specialize in the hard to find, the premium, and the perfectly aged -- because ordinary just doesn't light up the same way. You come for a cigar, stay for the company, and left wondering how soon you could come back. Satisfaction delivered -- no postage required. Cheers!

Holy Smokes........I'm impressed. One of the better Vape Shops in Raleigh IMHO and the best pricing…read moreI've seen. Friendly helpful service and clean open layout to the shop.

I visited this store last night and I promise you that I will never visit again. The employee Danny…read morewas so rude and condescending. I was there to purchase a "bowl" for someone else. First I walk in and he's sitting down in a chair and doesn't acknowledge me so I say excuse me do you have "bowl" Danny says no and that's it. I had already been told that they have them so I ask again he proceeds to tell me that he's not going to sell me anything because I called it a "bowl" which means that I'm going to smoke pot or weed so I need to leave and that he should have thrown me out the first time I said "bowl". I was extremely upset and angry with the way I was treated. The customer service provided to me by Danny was totally unprofessional and unacceptable. To the owner I would highly suggest you find employees who know how to provide better customer service or Danny will continue to cause you to lose business

Very friendly, if they don't have it they offer to track it down and get it. The atmosphere is…read moreoverly inviting. It is good to be able to feel like you at home and relax and sit and talk about products with the likes and dislike of different aspects. I think all smoke shops/Vape stores should have this type of atmosphere; come in relax get what you want sit and chat a bit. Thanks, JCB

The service here is always amazing!! Such nice people who greet you kindly when you walk in. And…read morewill help you with whatever you need learning!