I want to express how incredibly grateful I am for the care my grandma received in the Emergency…read moreDepartment at UCI Medical Center in Orange. From the moment Dr. June Sadiq walked into the room, I could tell he was genuine, compassionate, and truly cared about his patients. He took the time to listen, answered every question thoroughly, and made my grandma feel comfortable during a stressful time. What stood out most was that he never made us feel rushed. He was attentive, thoughtful, and kept checking on her throughout her visit, which meant so much to our family. When I asked if he could speak with my daughter over the phone to explain my grandma's test results, he didn't hesitate. He patiently went over everything, answered all of her questions, and made sure she understood the situation completely. That level of kindness, patience, and professionalism is rare. Dr. Sadiq is truly a gem. UCI Medical Center is incredibly fortunate to have him as part of its team. Thank you for treating my grandma with such compassion and dignity. We will never forget the difference you made.

My experience was long, exhausting, and honestly dreadful. I still cannot believe that patients can…read morebe left waiting in the waiting room for more than 14 hours. At first, because I was in significant pain and going in and out of sleep, I didn't fully understand what was happening. As I became more aware of my surroundings, I noticed nurses were continuing to bring other patients back, while many of us remained waiting for hours. I eventually understood that patients were being prioritized based on who the nurses felt needed immediate attention, which I understand is necessary in an emergency department. However, if someone is considered stable enough to wait for that many hours, there should be better communication and a more organized process to keep patients informed and comfortable. The waiting room chairs are extremely uncomfortable, especially for someone experiencing significant abdominal or back pain. The discharge process was another major issue. It seemed like you had to repeatedly follow up with the front desk just to find out what was happening. If you didn't follow up, you could easily end up waiting even longer. There needs to be a clearer and more efficient discharge process so patients know what to expect. I want to make it clear that I do not blame the nurses. In fact, the nurse who initially checked me in was amazing. She was kind, professional, and clearly doing the best she could under extremely difficult circumstances. My frustration is with the system and the amount of responsibility being placed on the nursing staff. They appear to be overwhelmed and overworked, and that directly affects the patient experience and customer service. I am honestly shocked that a healthcare system allows patients to wait this long in pain without a more effective process in place. I understand that emergency departments are unpredictable and that patients must be prioritized according to medical need, but there still needs to be a better way to communicate with patients, provide comfort, and manage the waiting and discharge processes. I hope this feedback is taken seriously--not as criticism of the nurses, but as an opportunity to improve the system for both patients and staff. Nurses should not have to carry such an enormous workload, and patients should not feel forgotten simply because they are waiting for care.

I recently visited the emergency room due to a tailbone issue, and I want to extend my deepest…read moregratitude to everyone who helped me through my surgery. It was truly amazing to see such dedicated professionals at work. Everyone was so patient, kind, and supportive throughout the process. A special shoutout to Rayleene Miranda, who assisted me--she was incredible! Despite being a student, she carried herself with the professionalism, knowledge, and compassion of someone far more experienced. She made me feel comfortable and reassured during a stressful time, and her wonderful personality made all the difference. Thank you all again for the exceptional care and support. You are truly appreciated!

I went to the ER and got the best care... Checking in was easy. Triage was fast. Registration was…read moresmooth and easy. And getting seen by a nurse practitioner was quick. I received the care I needed and the staff was very caring, polite, professional, and kind. They worked very fast and handled me with compassion. There's absolutely nothing bad I could say about my visit. Thank you to the ED for taking care of me when I needed emergency care. I even cried there because I was going through so much physical pain due to a freak accident injury, so they were very kind to me. Made me comfortable since I was scared and I went alone during my visit. I was quite scared and didn't know what was going to happen, but I felt very taken care of. Meds were given immediately, and I was checked up on.

I was there for a second opinion on my left foot pain and I found this specialty office to be…read moreexcellent and Dr. Kang that I seen was very knowledgeable and took the time to listen to my concerns and then showed me what he seen on my MRI and explained exactly what was happening to my foot. I explained that the Dr prior gave me the run around for months and he suggested we try a different approach before going to surgery. He said he's had great success and results and I said I was willing to try. Although I was not expecting to have this procedure done right then and there. So we casted my foot and now we wait 3 weeks with no weight bearing, they even gave me crutches. I didn't have to wait for another day or authorization or copayment he just took care of me and I was in an out in an hour. He also explained that this is not a guarantee that it will work and I was ok with that. So we are hopeful this does work and I won't have to have surgery. The office was so large as they had several doctors and nurses and reception staff they were so professional and kind and supportive I would recommend this specialty group to others in need

I cannot recommend this place because a particular front office gal is miserable, lacks decent…read moremanners. I have been to the Orange site x3 and have encountered her each time, unfortunately. She doesn't give eye contact, speaks over patients including myself, just wants to sit and gossip with coworkers. When I asked her a question about my copay and balance, she said "that is not my job, you need to do it yourself, they don't pay me enough here for that". She strikes me as someone who lacks education and etiquette. Dr. Decker is good though. You have to pay for parking. They do not validate.

Very professional and thorough when conducting questionnaire prior to test. They explained the…read moreresults afterwards in a way that was easy to understand.

This is a good place to go for genetics. Dr. Neda Zadeh goes above and beyond providing patients…read morewith the best care possible. She is very attentive and listens to all your needs. This is one of the only places that has pediatric and adult genetics in Orange County. Checking In to your appointment was easy and the receptionists are always so friendly and kind. The genetics coordinators are also so friendly and very helpful. If you are looking for the best geneticist for pediatric and adult, look no further than Dr. Zadeh. My overall experience with my visit was a 10/10.

I had a great experience at this urgent care. I came in on September 2 on a Saturday. It was…read moreraining that day. I came in just before 10:00, probably 10 minutes before 10:00 am. The female receptionist behind the glass on the left was nice, smiling, and patient towards me when I explained what I was there for (foot infection). After the filling out paperwork. I waited an hour before I was called into a room and seen by this male nurse/ male assistant who checked my blood pressure and such. Good experience with him. Although his demeanor was a bit urgent but nothing extreme to where I was bothered. Just an observation. And then around 11:00am I saw Dr. Simon Yao. My experience with doctor Yao was great. He was patient and had no sense of urgency while being attentive and communicating with me, asking a lots of questions about my condition so that he can understand the best way to help me at that moment. I just really appreciate how he communicated with me. He cleaned my foot sore/ foot ulcer and explain to me how to properly clean my foot when I got home. I was prescribed with antibiotics. I was there for about 2 hours. I left at 12:00 p.m. in the afternoon. Staff was great. The facility and cleanliness, in my opinion, was good. No trash on the floor. Little to no dirt on the floors that I noticed. Bathroom was clean. Unfortunately. During my time there. They were out of toilet paper. Or paper towels. I can't remember which. So I would say the general cleanness deserves an A. The waiting room space. They were about four or five other people sitting in waiting room with me. It was spacious enough for five people to where I didn't feel cramped. But I assume any more than that would be a bit cramped. So I would say the waiting room is not on the large side. Plenty of seats but the room size was perhaps a "medium". Lastly. Phone service was also a good experience when I called the day before to see if they were open on Saturday. I would say this is my go-to urgent care. Great experience. Thank you. Dr. Simon Yao and staff.

I was told to go to this location because they accept my insurance. I was having trouble breathing…read moreand after spending 30 minutes filling out all the paperwork they told me they couldn't help me despite me having a medical emergency.

this kaiser location has three different buildings (when you drive in the signs ill point you to…read morethe three different buildings). i came here to take my dad to get a bone density test. we previously had already made an appointment and to be honest it was hard to figure which building was for which.... so we took a guess and the first building we entered was right. went ahead and got in line like normal kaiser facilities and checked in, filled out some forms, and waited for our name to be called. QUALITY staff, great & friendly service. they were very respectful to my father and made sure he understood everything very well. i did also see they offer health classes so i would recommend stopping by this location or make an appointment prior!

I came in here to receive some books on my recent gastric sleeve surgery. I also had a pre-op visit…read moreby a NP here as well. I'm currently taking a virtual class offered every Tuesday at 6pm for a Bariatric support group. Staff is usually pretty friendly. In the past, I have taken some of the health classes. The one that I enjoyed the most was the smoking cessation class. It got me to stop smoking and have been smoke free for going on 8 years now! They offer a wide variety of classes for many different topics. I highly suggest looking into them!

I had to come here to get an EMG test on the right side of my body for my chronic pain and having a…read morehard time walking. They didn't greet me when I walked in but i signed my name in. It was empty inside, but then someone a little bit later asked if I had been helped. I sat on one of the couches so I can lift my leg up because it was hurting so bad. I got dropped off and then took an uber home because I wasn't sure how much it would hurt after and since I was already in pain I figured it was safer. First they did a simple test then the EMG test with needles. I just gotta tell you it hurt like hell. The nurse that took me back was really sweet and friendly and sort of talked me through the process before the dr came in to do the EMG test. When the dr came in she was nice I couldn't tell if she was being all the way nice or not but she did answer all my questions and told her all my pain and symptoms she made a note for my neurologist. When she first put the needles in my arm it wasn't bad but then she got to my leg and that oh my gosh hurt like hell. I couldn't handle it cause of how bad it hurt. She couldn't do more cause it was too much for me. But she did get enough of a reading she said to send to my neurologist at least. I see a lot of bad reviews for this place, glad I didn't look at them before i went lol. But glad they took me seriously and tried to help me as best as they could and appreciate the kindness of the nurse bringing me a warm blanket since it was so cold in there. I didn't have a bad experience I would come back again. Hopefully they can give me some answers Have a beautiful day, be kind to all your patients. Aloha

For context, I work in the medical field and have worked for many different medical organizations…read morelike Providence and Kaiser. My wife had her well women exam completed by the NP at this location. She has a IUD in place and wasn't sure the date or the type. The NP said that she could electronically message her that information through the EMR. It was only a simple message that was sent to the NP. There was no indication that there would be an charge associated with the online messaging. She logged into her billing portal and found there was an $80 fee associated with this. In all the places I have worked before, never have myself or any other providers or the organizations billed a patient for messages! This is blatant extortion by the people that run UCI health, to take advantage of patients. I am sure there was some training involved to direct this provider to bill for such trivial tasks. Also the facility/doctor fees UCI charges are exorbitant compared to other places. WARNING to future patients, don't go with UCI otherwise you will get a shocking medical bill afterwards!! I plan to fight this and if things don't change, then escalation will be the next course of action (ie news, state representative).

For the past month or so this facility became a regular visit for consultation with Dr Barrera to…read moreInfusion department for chemotherapy treatment and honestly, I'm very grateful for the outstanding service from medical treatment to customer service at check in just the whole team and staff are top service Dr. Barrera is one of the most kind, polite Dr's I had come across the level of respect and care he provides to his patients is outstanding unbelievable beyond my expectations, he truly cares about his patients he takes the proper time to go over treatment plans and medication asses the concerns and not only at his office but even by phone when you can will questions and concerns he will address he goes above and beyond he's truly a gem that is very passionate about his profession Elizabeth his assistant is very professional friendly and always caring about the patients and confident they provide blankets or drink as long with the other gentleman I can't remember his name he was there in our last visit But at any given time you need to get treatment for cancer this staff and facility is the place to go with 5 star service professionalism they go above and beyond, I'm very grateful for the service and treatment and care they have provided to give the best quality life ease free of pain

Staff is very considerate and professional. We are comforted by their friendly yet professional…read moredemeanor. Randy & Catherine Hix.

I usually get nervous when visiting a doctor's office, but my first visit to this urgent care…read moreimmediately put me at ease. The check-in process was quick and easy, and I was seen within 15 minutes of arriving. I was treated by Dr. Allan L. Chan, who took the time to carefully listen to my symptoms and thoroughly examine me. He paid close attention to the details, clearly explained my diagnosis, and walked me through the prescribed treatment and medications. What stood out most was his genuine concern for his patients. He let me know that if the copay for my medication at CVS was too high, I could call the office and he would gladly prescribe an alternative that was more affordable. That level of care and consideration is rare and greatly appreciated. The check-in staff were also very kind and welcoming, which helped make the entire experience even more comfortable. I would highly recommend this urgent care to anyone who gets anxious about medical visits or is looking to be seen within a reasonable amount of time. From start to finish, my experience was positive, efficient, and reassuring.

Beautiful and so close to home! Really fast service and so clean and nice! Staff was helpful as…read morewell.

This clinic willing to help and provide a free medical services for those who currently have NO…read morehealth benefits. There is a young lady, her name I believe is called Mildred, she has an outstanding customer service skill, I wished for those working in the public relations would learn from her. She is kind S, patient, and resouresfull Check it out and you will know For yourself. Thanks again ms Mildred, you have make it different for people with language barrier like us

The lady with the glasses that books the appointments is unprofessional and rude. She fails to show…read morerespect and understanding, she makes the office look bad. Once I get her name I will update.