First thing you need to know is that the previous bad reviews are for the previous owners. Yes, it…read morehas a new owner since I last had to use them for notary on a car title. The husband and wife had attitudes and I had no intention of ever using them again. It was a pleasant surprise to meet the new owner and he was easy to work with. It was actually night/day in comparison. Won't hesitate to use his Fern Creek location again in the future!

In January, I needed to mail a "one last Christmas present" to my daughter, a $4.50 deck of cards…read morewith a specific message just for her that weren't in stock in time for Christmas. Due to my work schedule, I had to mail it in the evening. I normally use the Meijer mailing station on Hurstbourne, but their postage machine was out of order that evening. An internet search on my phone gave me this Postal Annex as the only mailing station open, and it would be several days before I could get another chance to mail it. So I drove there from Meijer on Hurstbourne, waited a long time while the clerk waited on a slow customer (not the clerk's fault), and nearly swallowed my teeth when the clerk slapped a mailing label over the envelope it was in and told me it was going to cost me $9.50 to mail this $4.50 deck of cards. I objected to the price, specifically asked if there wasn't a cheaper way to mail it, and he said no, the only other way I could send it was by FedEx and that would cost me $22.00. He told me delivery was guaranteed in 2 days. I wasn't trying to mail it 2-day delivery, but he wouldn't budge on the delivery option or the price, except to go up. So I paid $9.50 to mail a $4.50 deck of cards. I walked away feeling lied to, exploited, and very abused. The small gift that I paid more than double the price of to mail took 11 days to get to my daughter on the 2-day delivery option I didn't want but was forced to pay for "or you can go somewhere else tomorrow." I couldn't go somewhere else the next day. I couldn't go somewhere else until the next week. That's why I was there. I filed a complaint with the USPS and was told that since this place is a Delivery Annex, not an actual Post Office, there are no rules that apply to them and they can do anything they want. First, the USPS shouldn't have that kind of contract with anybody. That's just stupid. Second, I will never, for any reason, in my life return to that Postal Annex. There is a saying, "Use me once, shame on you; use me twice, shame on me." This Postal Annex will never have the opportunity to exploit me again. Third, I want everybody to be aware of the fact that this place practices extreme price gouging. Fourth, I want people to be aware that I suspect I was exploited because I am female or an older adult, or both, in which case it practices gender or age profiling, or both, in setting its prices.

I love this place! I have been going to this particular location since it opened several years ago…read moreand always have a great experience. They are friendly and fast and appreciative of your business. Today, I dropped two books off with one Amazon bar code (because they were on the same Amazon order). As it turned out there were two separate bar codes, but I didn't realize this until two hours after dropping off the package. I went back in and explained. Adam was so helpful and so nice. He had to go back and rummage thru boxes to find my package in order for me to get my refund. He didn't have to do that for me, but he did. It was totally my mistake. Yet, he did it with a smile. I would recommend this place to everyone!

I found each visit I have had a great experience. Their customer service is welcoming as greeted by…read morefriendly employees. While needing copies using my thumb drive. Quick and easy job from the clerk. My visit was easier than other print shops in my area. CoVid markings were spaced barkers. Workers wearing masks taking all precautions necessary. Happy to have found my new go to. Easy entrance to shopping center. Plenty of lot parking.

We had a quick In-N-Out experience here at the UPS store. All we did was walk in needed them to…read morescan two items to take back for Amazon for us and we were in and out and less than a minute friendly service nice place I will go back again.

I stop here frequently to return packages and sometimes to send out packages. Every time I-go in…read morethe staff is always pleasant and helpful. I don't believe I have been waited on by the same staff every time, and have never had an unpleasant experience. The store is open and roomy, so you don't feel crowded like some of the other locations.

Horrible Service!!! Manager does not want to ship Amazon returns because they are tired of how many…read moreare coming in!!! What?!?! Made me package and scan, etc for 20 minutes while they just sat there and did nothing!!! I obviously will not be back but that is what they want... they get paid the same if they do the returns or not... entitled and a little condescending to another customer while I was doing their job...

Why does it take y'all over a week to send out a package? It arrived at your facility on January…read more13th and since then there has not been a single update and it's not the 18th of January. There's a reason why y'all are constantly called "United Pieces of Shits" because apparently y'all can't even process a single package. What an absolute joke y'all are.

This is the only ups shop I will go to. My business strives because of this location. Ali is so…read moreaccommodating!

jamie and jodie do such a great job! i depend on this location daily to ensure my packages arrive…read moresafely and they have never failed me!

I have reached out and did not get a response since 2/5/25. I emailed all the possible email adds…read moreof the company including Sharicom and tried calling their contact phone number. I still can't get my KY foreign LLC business license because they have not signed the application form. This is really disappointing and I should've researched on a better service company and visited Yelp for reviews.

Never, ever, use this service. I was a customer for nearly 2 years and had no issues until I…read morestopped getting my mail forwarded for over 6 months which caused ~$7,000 in expired checks, still to this day I've yet to receive an apology or an excuse for how something like this could've occurred. In addition to that, the company is nearly impossible to get in touch with. I tried calling, emailing, and reaching out to employees on LinkedIn and Twitter to no avail, I just wanted the service I paid for to work.

Visited Saturday, 15 November, 2025…read more After driving the the FexEx full service and realizing it is no longer in operation, we went to the nearby Walgreens that has a FedEx drop box. Unfortunately, they only accept FedEx packages that already has a label affixed. However, the lady at the counter was kind enough to tell us about Horizon that provides service for all the major shipping companies (FedEx, UPS, USPS). She directed us and it was easy to find and even more helpful that they had a flag out front. Upon entry, the employee helped us determine the shipping costs for an international letter. I especially liked that he was able to tell us the cost that each service would cost. We did not end up using the service (FedEx) since it was too expensive - $119 for mailing an envelope with 2 pieces of documents internationally. ‍ Although we did not use the service, it is good to know that they are able to provide service for all the major shipping companies. I will definitely keep that in mind if I need to mail domestic FedEx items.

From the owner: Horizon Pack and Ship is built for customers who want convenience, reliability, and a trusted…read morepartner that handles the details so you can focus on what matters most. Mailbox Rentals Secure physical and digital mailboxes. Semi-annual and annual plans with free months included. Package holding available. Registered Agent services for businesses. Shipping Services UPS, FedEx, USPS, DHL—all under one roof. Domestic and international shipping. Discounted carrier rates with clear cost comparisons. Freight Services Customer choice of carrier with internal tracking. LTL and FTL shipping for businesses and auctions. Printing & Design (Horizon Print Shop) Business cards, flyers, banners, and posters. Large-format printing for signs and trade shows. Professional graphic design services. Notary & Business Services Mobile notary and in-store notary. Apostille services. Faxing, scanning, shredding, and copies. Document prep and business compliance support. Why Choose Us One Stop Shop: From shipping to printing to compliance, everything you need in one place. Local + Professional: A community-focused business with the professionalism of a national brand. Transparent Pricing: No hidden fees. What you see is what you pay. Expert Support: Staff trained in logistics, compliance, and customer service. Growth Partner: Whether you’re an individual, small business, or enterprise, we scale with you.

This Post Office is quick, efficient, and never makes a mistake…read more This post office is near my home and is on my way (kind of) to work. It isn't difficult to get to and while there is usually a line I don't usually have to wait long. Let's keep it real: old people use the post office and they're not playing on their phones. The thing I like most about this post office is that the employees are friendly. They also at least pretend to share my enthusiasm for postage.

Waited until the lock in to remember I had a ton of stuff to be mailed…read more Carried everything in. Clean location. Larger waiting room area so you aren't on top of each other. The clerk was nice enough to help me out - no lie my total was $100. I had a few packages. Of course the store filled up within 1 min of me going to the counter. Yes I was crazy embarrassed. I swear it was Christmas presents not toilet paper. Another employee eventually come up from the back to help the long line that was forming. My lady was very nice and didn't make me feel like an ass. Worth the extra drive to go to this location.