Take a step back in time, when you enter this limestone-crafted Post Office built in 1930. The…read morebuilding hasn't change much in 90+ years. The postal boxes have endured generations of mail. Scott, the postal clerk, greets you with a friendly and engaging smile. He upsells me on stamps and chuckles. Service is 5 stars. A stand holding greeting cards and packing materials are the only signs of modern times. There is 10 minute street parking out front, but you may end up talking to Scott a little longer.

If you are shipping anything of value DO NOT drop it here. They "lost" a package worth well over…read more$500 and still have no idea where it is. Lebanon was the first and only tracking scan of the package so I put it on their shoulders. After pretty much being brushed off by the clerk when I presented the tracking info I then put in a search request on the USPS website only to have someone call me at 7:00 AM sharp just to tell me they haven't found anything yet. The poor lady that the package was being sent to is frantic as well. Very bad experience and lots of money lost. I will be using a different carrier completely for valuables in the future.

As I pulled into the parking lot of the Westfield Post Office, I observed plenty of parking with…read moredisabled parking. As I entered, I observed a button to automatically open the door to give people with disabilities easy access. I had to mail some documents and was unsure of how to send them. A postal associate walked the line assisting people in the line. I then paid for the package. I was finished with this transaction in minutes. I was pleased with the trip to the Post Office! Definitely recommend the Westfield Post Office.

This USPS location is very convenient. The employees are usually helpful and the inside remains…read moreopen with many automated services even after their office hours. You are able to drop-off mail and packages, purchase postage via the kiosk complete with a scale to measure and weigh items to be shipped, and access your P.O. boxes. It is kept very neat and orderly at all times.

I want to say I had a great experience with Whitestown post office, not the actual mailman/woman. I…read morewas expecting a package and it never arrived. I got USPS updates that said it was delivered back to the post office. Im guessing because the mailman didn't want to walk it to my door. Grrr. So the next day I went to the post office and the lady was so kind and helpful. I gave her my tracking number and she walked away. Periodically she'd walk back out and say I'm still looking, but she spent at least 30 minutes searching and found it! Apparently, when the mailman had brought it back the day before they put it in the wrong spot for returned packages. I didnt get the womans name at the post office who went out of her way to search but I am appreciative.

Everything. Small size, but welcoming atmosphere. Longer hours would be helpful. Hope if they…read moreexpand to larger quarters it will not be in a heavy traffic area like the I65 area off Whitestown Parkway. In that case, Zionsville would be easier to get to. Hope it's kept close to where it is now if it relocates.

Friendly, natural and understanding, love the Zionsville United States Post Office. Don M.read more

A few months ago, I had a missing package at the warehouse in Indianapolis that is having all the…read moreissues. I had great service with the Zionsville post office and was very helpful. I got my package shortly after reporting it missing. Recently, I have another missing package currently and I've had terrible service with the Zionsville post office. Very unhelpful!

While I've been spending an awful lot of time recently working on cleaning out my recently passed…read morefather's home, I knew it was supposed to rain today and decided to skip visiting Putnam County in favor handling some legal and logistical issues. This included a visit to the Post Office to complete my father's change of address (Boy, that's a loaded concept when the person has actually passed). While a change of address can typically be handled online or via a simple form, when the person is deceased it actually requires an in-person visit. Since I was on the northwest side of Indy, I opted to visit my old stomping grounds and went to the New Augusta branch at 84th and Moller Road. This is a large branch in an office/industrial park area. I won't quite say it's hidden, however, it's definitely set apart a bit. This branch offers self-service kiosks, PO boxes, gift cards, greeting cards, domestic money orders, inquiry money orders, mailing, pickup, business, and biometric services (by appointment). They do not offer passport services here. As you pull in, you go left if you just want to drop off mail. To the right, is a nice-sized parking lot with a couple accessible spots. There's an appropriate ramp, of course. As this is an older branch, there's no automatic doors. There are actually three doorways to get to the area for help/customer service - two at the main entrance and one separating this area from the self-serve areas. The counter is also not ADA friendly as it's much higher. The good news is that the employee I worked with was pretty awesome. She helped me with the form, got the necessary copies (if you're doing a change of address because of death, you'll typically need at least the death certificate and likely the probate order indicating you're the personal representative for the estate - this is why it has to be done in person). I watched the employees interact with customers and was impressed. They were timely, professional, friendly, and I appreciated that they reminded customers of a price increase coming up. I'm disappointed by the lack of access. It's pretty significant. However, the customer service was good. Overall, I'd say this was a solid mid-range experience. It didn't blow me away. It also wasn't really negative in any way. It was a solid middle-of-the-road experience. I'd easily go back as this branch was definitely quicker than the Nora branch and there was an overall helpful vibe. I got in and out quickly and got everything I needed done - plus, the employee told me exactly what I should expect in terms of timelines.

I want to give a shoutout to the young gentleman at this location. He consistently goes above and…read morebeyond to ensure a positive experience for customers. I would happily wait longer just to work with him because he always seems to be well-prepared and provides exceptional customer service, which is the best I've ever encountered at a post office.

I was over in Carmel and needed to mail a few things. I was surprised to find the post office so…read morenear, but hidden among medical buildings. The building is typical U.S. grade 1980's style, maybe a little bigger than others. There are nice work areas to prep packages, several self service stations, shipping supplies and gift cards for sale. The place is clean inside. Like most post offices, there was only one clerk working, so the line was long......and slow. Post offices boxes are around the corner separated into several bays. A cool antique scale is out on a table. There was plenty of parking in the dedicated lot.

I really appreciate the self serve kiosks here where you can weigh packages, print labels, and buy…read morepostage without the need to stand in a long line. Usually I am able to use the self serve kiosks but occasionally I have to wait in the line. And the line can be very long, and very slow. One serious issue with this location that the mailboxes in front with the drive thru access are often full. I've seen both mailboxes completely stuffed with mail sticking out of the slot. Once it was raining hard and I could see mail stuffed inside that was getting wet. I don't ever drop my mail in the outside boxes anymore because they definitely don't collect the mail often enough. So I park and go inside to mail my letters.

Always very helpful staff here. Even if there is a line it moves pretty quickly. Plenty of parking…read moreand there is a good supply of shipping materials if you need it.

The hours for the passport place SUCK especially if your child is school age or you have a job…read more.. But the post office part is pretty nice. Usually a line but they seem to have several people working so that's nice. The guy I had today was overly helpful and id rather have that than a jerk.

Great post office, great service, good area......but the construction.....there is not a way to…read moreenter from Pleasant Street. You have to go north on 37 and come back or find a work around to come from the north side and come back south. So basically get to 19th street on the north side and come south. The only way to get there. It's not the post office's fault but still affects the accessibility of the post office.

So, after 4 trips to the post office, I have officially filed passport applications for all members…read moreof my family (household). On our first trip, we had an appointment and all of the supporting documentation outlined on the application and online, but we were told by Brady that we'd need an additional piece of information that was not listed. He came off as extremely knowledgeable and familiar with the process, so we took his word for it. Before even leaving the station, I'd received (via email) the necessary documentation, however we had no way of printing it there. Brady advised us that he was booked full for the rest of that day, but that I should come back with that documentation for my daughter's application and they'd get us taken care of. That was on Friday, 7/15/22. The next day, I went online to schedule another appointment, however there was an issue with the scheduler on the website. I went through all the steps, but did not receive confirmation that my appointment was booked. The appointment was for 7/20/22 at 10:45am, but I did not receive the confirmation email until 7/20/22 at 5:23pm. I walked into the location the next day (7/21/22) in hopes that I could be helped without an appointment. I was turned away. I tried, to no avail, to drop Brady's name and to mention the issue with the scheduler, but it didn't matter. They wouldn't help me. Today, I returned with all documentation, an appointment AND Brady was there!!! But guess what?! I didn't bring my child....duh, Kandice, they aren't going to issue a passport if the individual (even a minor) isn't present. I did all the steps required during my appointment time and Brady promised that he'd do his best to accommodate me if I returned with my daughter, although he was booked full for the rest of the afternoon. I scheduled an appointment for Thursday (the next available), but told him I'd return and wait today if I had to. On visit #4, which was my second for the day, I was able to complete the task. He had an appointment going and another couple on standby (no appointment), but he worked us in and got us taken care of. I really appreciated his extra effort and understanding. We need more people like him working in customer service positions! You can tell he cares about his job and the service that he is providing!!!