Finally got their new counter clerk. This guy is amazingly helpful. He is not rushing you…read more Helping you understand the system of mailing. Besides their lead counter clerk these are the 2 knowledgeable, experienced people. Perfect fit to work to the frontline to give their customer service expertise. Their goal is for us to leave the facility accomplished with our mailing tasks. High five !

I have an appointment to get a new passport and I can never get ANYONE on the phone. Ridiculous.read more

I have a package that I've been waiting for almost 3 months on the tracking says here and it still…read morehasn't been delivered. Honestly, I'm very disappointed in this post office. Cause my package has been here for a while and it still hasn't gotten delivered. They need to do better on learning how to deliver packages in my opinion.

The U.S. passport offices are located here and this is not a review of their operation, but the…read moreUSPS desk at Loyola. As a former New Orleans City employee of many years I can review this at last from an objective position. Katrina was 20 years ago. The USPS office at Loyola has never recovered. This is the central post office in New Orleans and perhaps the most poorly managed in the city. It serves as a location that many tourists staying downtown are directed to, in order to send their New Orleans souvenirs home. It could be a New Orleans' promotionally welcoming experience instead of the glimpse of a major city in decline that it is. Entering, the first thing you will notice is the large, darkened, trash strewn and abandoned Sales and Services desk and kiosk area. This welcome alone is an indicator of the absence of managerial leadership among those here at the highest pay rates slumbering at their desks. Meanwhile, at the front service desk there are huge understaffing issues. With a bight few exceptions Staff is consistently slow moving, poorly trained, often ill tempered, and burdened with malfunctioning and poorly serviced printers and label equipment. Aside from being perpetually littered with debris and wasted postal supplies, the lobby seems unsafe because visible Security is often zero. Add to this the the proximity to the Bus and Train Station and it's pretty obvious security here is critically absent. This location is often frequented by the local homeless and forensic wanderers of New Orleans seeking warmth in the winter, AC in the summer, and possible handouts, or the possibility of finding forgotten packages or mail. Again zero security. Parking is fairly good, though I would have strong safety concerns regarding the Parking Lot at dusk.

It's always a fun stop for me on trips to pop into the local post office and mail postcards. The…read moreMilan, New Orleans Post Office was efficient and friendly. Easy to find, easy to park, this local post office was a nice way to feel the community I was visiting while on vacation.

not the first time this has happened but I live in Louisiana. my package got to New Orleans. it was…read morethere for like 2 days. now its been shipped to San Francisco. how does this make sense? and why does it keep happening? and the times it doesn't ship out after getting so close to home, my packages get held hostage for like a week. when my packages hit any other USPS.... I get them on time.

Always a long line!! Postmaster if never around to complain to about the long long lines and…read moreinconsistent houra of delivery.

Only 1 person working in the front She had a very nasty…read moreattitude. She was younger wirh long braids. 2 customers called her out about it. I hear there is actually another woman that works there that is sweet as can be. Too bad she wasn't working that day.

I have visited this post office 3 times in the past 2 days. Once was at 12:15, I was told they…read morewere closed for inventory between 12 - 2. I went back today at 12:25, they were closed. I went back at 1:25, they were still closed. Sign said they are closed for lunch between 1 and 2. No one answers the phone number listed.

As soon as I got into my hotel and dropped my bags off in my room I walked straight to this post…read moreoffice. I got there 5 minutes before closing which I know is cutting it close but I just had a prepaid package to drop off. First when we walked in, the security officers were extremely rude and then they told us that the post office was already closed. When I questioned the time of closing they said she closed it early. Makes me miss my post office back at home!

Almost want to keep it a secret so the line doesn't get too long :-) I live in the neighborhood…read more It's exactly the kind of cute quirky local pack and ship place I wish there were more of these days. Waiting in a corporate Fed-ex center etc is a chore. Pack Rat makes it cute and fun. The line goes by adorable souvenirs & practical things like office supplies. 100% yes to affordably priced holiday colored sharpies! I found it because my printer was down. It's one of my new favorite places. Local Nola at its best. Growing up my Mom always called small businesses with heart and charm "we try harder places". It's not glossy, not corporate, it's adorable and the kind of place we see all too often disappearing here. I went in low key grumpy & in a hurry, left with a big smile on my face.

I love Pack Rat! They always make my training documents look so professional and creative.read more

US Postal Service 3400 S Carrollton Ave…read more New Orleans La 70118 On August 21st, 2023, I got a call from  Representative S. Davis who called to update me on the status of my undelivered packages. Service Request# 54240711 over which I was worried. She was consistently pleasant, considerate, and  well-spoken. Use her wisely; she's a gem. She was knowledgeable about my situation and  understood the genuine value of excellent customer  service. She promptly addressed each of my inquiries and provided me with the knowledge I required. She showed me that she was listening to what I had to say. She was effective and supportive.The assistance I received was timely and exceptional. I had a good experience. The overall encounter left me feeling good.I hope her work to the USPS is acknowledged and recognized. I honestly believe that USPS is dedicated to providing their customers with the highest caliber of customer service. An act to satisfy, if not delight, its customers. I was thoroughly satisfied with the overall experience. Special thanks, Ms. Davis. Respectfully Submitted Glenda H. Cc: Google Local Reviews Cc: US Postal Service Headquarters 475 L'Enfant Plaza SW, Washington, DC 20260

It's not the best, but it's not the worst…read more Pros-never a line, ample parking, convenient drive through mail drop off right on Carrollton. I acquired my U.S. Passport at this location, which was more convenient than going downtown. Cons-they never have the "fun" stamps (Marvin Gaye, Mister Rodgers, John Lennon, Christmas), the service tends to be a bit gruff, the building itself, materials-pads, mats, railings, glass doors, tile work is all in DISREPAIR. I can imagine how excited I would be coming to work in a dump like that everyday. No wonder the clerks are grumpy! So next time you swing by, remember what my momma said, "Don't expect anything and you'll never be disappointed."

An underrated gem on Magazine St. Not only is this place great and efficient for your postal and…read moreshipping needs but it also has a wide assortment of New Orleans gifts and decor that truly make the place one of a kind! Definitely a place I'm proud to have in my city and happy to support a small business like this one.

Sorry to say the quality has gone way down as far as interesting things to shop for here when I…read morecome in to ship. The wonderful little local gifts and cards have been replaced by the same mass-produced stuff that can be found elsewhere. They are very nice at the counter and shipping is efficient, but the experience is not as good. I've been gravitating to an alternate place on Magazine St. where at least there are some creative offerings.

Your staff is basically full of thieves Every time I bring a…read morereturn that is supposed to be easy, the staff at this store find some shifty way to up charge me. Today I brought a return from Amazon that was in the unopened packaging that it was sent to me in and delivered to me by UPS and the lady at the counter decided that the unopened box needed more tape. What was supposed to be a hassle free return ended up costing me money for no reason and pissing me off on my lunch break.

I can't say enough about this UPS store, and the managers/owners, Fred and Karen. Fred went out of…read morehis way, late in the day, to help me with a cold shipment of medications that had to be refrigerated and sent overnight! He actually gave me a refrigerator box to ship it in the next morning, and said I could pay for the box then. I couldn't believe it! He sealed the deal with a handshake! Who does that anymore?!? Wow, we will ALWSYS use UOS at this location for our clinic needs now. I was so so impressed!