The Richardson Texas USPS sucks... they are stupid and slow... wasted my whole day on a package…read morethat had been rescheduled for today.. . They kept telling me it was on its way... do I wasted a whole day on these ignorant fuckers... I hate the mail service.... they could care less.....

This is the City of Richardson's main post office. There are a few other smaller locations, but if…read moreyou want the most services and the best hours, you'll either come to this branch or head to the cities of Dallas or Plano. Parking here can be tricky. It's a circle drive, but with pedestrians and cars both coming and going you have to be super cautious not to run into anyone. The counter staff quick, efficient, professional and helpful, but there will rarely feel like there are enough in duty. Most days, I feel like there is a line and a wait because there are so many customers seeking services. The facility has a machine that allows you to weigh your package and pay for postage, but I rarely see anyone use it. It's less of a hassle to wait in line and get personalized help. They also offer postal boxes for rent, you can buy cards and pretty package mailers or even pick up the express or priority boxes of different sizes for free. Different unique stamps can be bought here, and the staff are great about always asking if you need some extra with your order. Limited quantities are available. Most services you can do buying online from the comfort of your home. Still, it is nice to know that you can still get personalized help when needed.

There's several places marked as Post Office and you show up and it's only a pick up place, or…read moreother issues, ect.. so I just wanted to share that this is an actual small post office at the end of the shopping strip. The doors make it look a little scary- but you walk in and you'll see a ton of PO Boxes and then you turn right and see the small little post office. The staff were really nice and I was in and out within 2 minutes. Overall great little hidden post office !

Service is substantially awesome. The people are very friendly and helpful. Do recommendread more

In my last two transactions there I have been hassled and over charged. The first I brought some…read morepre-packed items for shipping and the young woman checking me out kept insisting that I buy their ridiculously overpriced bubble mailers or boxes "for extra security." She said I needed to package my packages. She refused to continue the transaction until I agreed. Then another employee came over and smoothed out the situation and just put a strip of packing tape over what the other employee was complaining about. For the second transaction I wanted to ship a small bubble mailer USPS at the lowest rate because it wasn't urgent. I was told it would be over 15$ I thought it was strange because I had just shipped the same size mailer a week before at around 8$. The employee says that usps had raised their rates. I go ahead with the transaction, but when I checked my receipt & tracking number my package had NOT been shipped usps. It had been shipped UPS, which was much more expensive. I run a small business that ships frequently. I will never use this store again for anything but free Amazon returns.

REGARDING PASSPORT WALK-INS [1 for experience during:…read moreJANUARY 2026] If you arrive here for walk-in's between 12:00PM-1:00PM, they'll go ahead and tell you they only accept the first four applicants rather than working the entire hour listed on the USPS website. While this time allotment makes sense since each passport should take 15 minutes to process if you have all the required documents, but if they end up finishing four applicants by 12:22PM(say, a family came in and they all had their information ready), with 38 minutes to spare until 1:00PM, you WILL get told to read the sign on the door and get told to go home. The reasoning stated is because: - Processing the passports uses up their Lunch Break, they're doing this out of generosity since they do not have to. - There are appointments all throughout the day, up to a full month out. I would have appreciated if the website mentioned that they only accepted FOUR applicants and NONE MORE between12:00PM to 1PM rather than choosing to not work the full hour they had allotted on the website. *If you still want to do passports here, be sure to arrive an hour or so early, I stress that they only accept FOUR people, and many others will arrive early as well. You may have a easier time seeki REGARDING PACKAGES AND MAIL [3 for unpredictability of busy hours] If you're going here for sending packages or letters though you'll probably get it sent within a 5-15 minute wait if it isn't busy. They do seem to be understaffed.

I just went in to ship some packages and had no idea what I was doing lolz, but the lady working…read morethere explained everything and was super nice and helpful despite my frustration

This is the second time I have been to this post office and there is little to no wait, it is clean…read moreand everyone is super nice. I don't understand why they don't have a higher rating. I give it five stars!

My package was supposed to be delivered todays July 21, 2025 in Maryland as a priority mail,…read moreunfortunately my package did not move, it is still in Dallas. This is not the first time, it has happened a lot of time. This is a bad customer service.

Only had one person working the front, but with that considered the line moved pretty quickly…read more Overall, one of the better post offices in the area.

The staff was rude and one of the clerks gave me an unnecessary attitude. I was sharing my…read moreexperience with priority boxes in response to another clerk's remark and she chimed in gaslighting me when I was having a convo with a completely different clerk!!! Come get your staff, USPS.

I called the day before to the main USPS call center to try to schedule an appointment because…read moretheir online system is slow and I could not find any appointments in the DFW on a Saturday (which is needed to not pull the children from school). We were told that Plano (this location) is a walk in only service from 9-12 on Saturday. We arrived around 9:40 to find a paper sign on the door stating they only take 12 people per day for passports. There were about 20 in line already. I called the main USPS number again. The representative took the time to look for other locations within 60 miles that have Saturday passport hours. There was not a single location. He gave me the direct number to Plano to see if there was anything they could do, they did not answer the phone and there is no voicemail. Just goes to a busy tone. To only have 12 slots for the entire Dallas area outside of school hours and to not allow for any appointments in those 12 slots is insane and so inefficient. Thank you government that takes my tax money for these services that do not benefit me in any way.

Super busy location, so come prepared!…read more Staff is very accommodating and will help you if you are unsure of what package/ parcel to use. Passport services available Sat by appt. Money orders can be purchased on the spot too. Pro tip: Do your research before showing up to mail something- helps move the line along.

The mail is not delivered on time and has been delivered to the house's mailbox several times. It…read morehas gotten better lately.

I live in a home with 5 people and we all receive mail. That being said, it's Friday August 8th…read more2025 and none of us has gotten any mail here since last week. I want to know what's going to be done about this? I am expecting mail from the Social Security office soon!!'

I used to dread going to post offices. I associated them all with long lines and since I don't ever…read moreseem to know what I'm doing in a post office (lol), I usually get to the front and have to be asked to do something else, wait on the side and then come back to the front to finish my transaction. Well not here! I don't know if anyone knows about this location or what, but every time I've been here, it has never been busy and the staff are really helpful! No dread here. Great location for sure and always happy to go back and take care of post office business.

I stopped going to this post office when a front desk clerk accused me of not wearing a mask, when…read moreI had one on, in front her. She even called the manager, but refused to make any accusation in front of him. So, I just said to the manager "I didn't ask to talk with you". So, the manager looked puzzled, and returned back to the operations area. Honestly, how do people like that get hired to be a front desk clerk anywhere ? I wish the post office would review the security camera. I think they have a nut working at the front counter.