Raise your hand if you're an Adult and you have a fear of the dentist? *Slowly raises hand* I hate…read morethe dentist and have had a healthy fear of going to the dentist ever since I was a child. The staff at VFD has been so patient with me through the years and has partnered with me to achieve the smile of my dreams! They answer all my questions and help to provide an accurate quote for any out of pocket expenses I may have. So what's it like going to the dentist during a pandemic? Surprisingly it's pretty normal,going to the dentist during COVID was a major concern for me. I'm happy to report VFD is doing an amazing job keeping everyone healthy and safe. They have limited seating in the waiting area, mask are required. Both the dentist and hygienist wear both a mask and a face shield and there is hand sanitizer everywhere! Long story short if there was a cleanliness award during the pandemic VFD would easily win the award!

I've been going to this dentist office for years. I've spent a small fortune in dentistry here…read more To be told by phone, that a cleaning appointment that I made MONTHS ago would be canceled due to an outstanding perceived unpaid bill is absolutely ridiculous. I was told I could pay the outstanding amount, or I could not be seen by the dental hygienist. What kind of customer service is this? I am beyond appalled, on top of that I have been paying $200.00 per month on the bill. Do better. You've lost a loyal patient who, in the past, had recommended you to dozens of people.

I had two teeth pulled didn't feel a thing, Susan and Shannon are incredible staff! Dr. Zain A…read more Hayder is the best if you need a dentist nearby he does the job! -Jamie Whitehead

Literally went in today for a simple cleaning... Was told that my hygienist didn't work there any…read morelonger and they could not see me ... They text Friday for a confirmation... Claimed they had tried to call me but didn't then claimed I was not part of their text yet I received the confirmation text on Saturday.. today is Wednesday btw... So basically I asked for my 100 dollars for cancelling... they claimed they could do that to me but not me to them....all the people in there were very disrespectful and the office manager even literally laughed when discussing the situation... Absolute joke of a business... All should literally be... Well

I am so happy to have this office close to where live. The…read moreentire staff who treated me was super nice and professional, and the dentist told me that work recommended by another dentist in the area was not needed, and I appreciated his honesty. This is a great place to get all your dental work done. If you're looking for a dentist, give them a try.

I've been a VA family dentistry patient for close to 20 years and 3 or 4 different locations…read more I can safely say I don't hate going to the dentist. Everyone that works here so pleasant and kind. They never try and upsell me on teeth whitening or retainers. They just care about you and your teeth. They are SUPER busy but if you need an appointment they do get cancellations pretty frequently so they can probably squeeze you in.

I recommend Dr. Jones for those who want exceptional dental care. The entire practice is…read moreprofessional, personable, and patient-oriented. Procedures are explained, questions are answered, and treatment plans are tailored to your specific needs.

I've been going to Dr. Audra Jones for quite a few years now and I have always been impressed with…read moreher care for her patients. I'm always at ease when seeing her and believe me I use to be afraid of going to the dentist. Dr. Jones and her staff always do a wonderful job of informing you of your treatment plan. William H. Fuller

looking at the 2 bad reviews here i believe that they are from people that were the problem…read morethemselves. nothing about their reviews remotely resembles my experiences here over the past 2 years. Dr. Quilez and the rest of the staff have always treated me very well and helped get me past my severe dental anxiety issues - to the degree that i barely have them now. The front desk staff is always smiling, helpful and respectful! No "gozillas" or "pit vipers" here! Again if this is how you refer to people, you're probably the issue. I've had 2 fillings, a root canal, night guard and some cleanings done here so I've been there enough to know!

If I could give the downstairs billing specialist Lauren a resounding "0" - I would. Beyond…read moreunprofessional, loud and wants the last word in. I asked to speak to the office manager and she mouthed off and she said she felt so disrespected and hung the phone up on me .....because of a billing mistake they made! I have never experienced such unprofessionalism anywhere else in the medical world.....she's like a pit viper! No customer should be addressed in the manner I was.

New patients beware: Intake representative confirmed my 74-year-old mother's insurance was…read moreaccepted. She was experiencing significant pain from a toothache and needed care. Just 30 minutes before her appointment, we were told her insurance was not accepted and the visit would be entirely out of pocket. This last-minute notice was extremely disappointing and left us scrambling to find care while she was in pain.

Having been a South River Dentistry patient for quite a few years, I can confidently say that my…read moreexperience has been fully satisfactory. First, the care I have received ranges from crowns, dentures, and more routine exams, cleanings, and x-rays. The quality of care I have received has always been topnotch. Each staff member I have seen has worked quickly and efficiently and responds to patient question in easy to understand detail. The office experience is always pleasant; and the people who work there are always welcoming. The staff thoroughly dot all the i's and cross all the t's. Each encounter (perhaps 50 over the years) has been better than pleasant in fact. These pros are quite friendly and welcoming. Am I a satisfied customer? Yes. Would I encourage others to make appointments with South River Dentistry? Double yes. Please consider South River Dentistry as an excellent practice when seeking dental care.

I enjoyed this dentist and continued to go here for about 7-8 years. The dentists are great. I did…read moreexperience (a few years ago) an attempt at them "balance billing" me once (might've been more, but I only caught it once) , which is illegal. I was able to call the office and explain my insurance covered their portion, I covered mine, and since they were in network I should not be receiving an additional charge. They didn't push back and removed my remaining balance, so I like to assume this was just a mistake and not normal practice of this office.

Welcoming and kind office. Detailed and assuring explanations. Did not shame me for avoiding a…read moredental visit for over 5 years. Helped me become more comfortable using a Waterpik. Openly willing to refer me to a specialist. Fabulous, large salt water fish tank in the waiting room.