New to TN and have now shopped COSTCO, Publix, a few items Target, and now Alcoa Kroger. I was…read morevery impressed with the array of groceries: prices, fresh vegetables, fruit, and particularly the meat department. Staff were helpful and the store was organized. I highly recommend and will return (dated 7-12-24).

About as bad as it gets. Poor service. Poor quality. Poor parking. Just like the larger store in…read moreMaryville, it's terrible

I have been seeing reviews for this place so I had to stop on my way to a meeting in Gatlinburg on…read moreThursday evening. We had dinner plans for 8:15 but I told my Lady we had to try a slaw dog from here for an appetizer lol. From the start the workers were supper friendly, welcoming, and you could tell, just good people. I ordered a slaw dog with, mustard, cheese, chili and onions. We stood in front of the car and inhaled it. The Lady said go get one more lol. She got the key for the restroom and said it was very clean. The place was a nice establishment. We left Gatlinburg around lunch on Friday and I ask my Lady, what's for lunch and she said, a slaw dog. You gotta stop here. It's the Gulf station.

We LOVE this place! The food is great and they are always friendly. Highly recommend the chicken…read moresalad, pimento cheese sandwich, and the slaw dogs. They also have most anything you would need while camping or staying in a vacation rental.

I love this Kroger. Clean, organized, good quality fresh produces, easy to find what i need…read more Overall, Kroger is where I go grocery most of the time since they about everything I need. I also love the sale and digital coupon. I rarely ask for help, but the associates at the customer service are nice and helpful.

I was overcharged $108 on my delivery. Items were added onto my order that i did not place, or…read morereceive. I've had this membership for less than a month and they will not refund it because I used it. I will get a refund for the $108 in 7 to 10 business days. I don't trust the service anymore. Never had THIS issue with Wal-Mart.

It's upstairs. Everything a Publix is supposed to be. Clean and efficient…read more The only loss of star is a standoffishness from the staff. I found everything I was looking for. Stole was spotless. Food on display had me wishing this was closer to my house. Just a feeling. There wasn't a willingness to help or engage. Happens. Would use this location again.

I am extremely disappointed with my experience ordering a wedding cake from the Publix University…read morestore. I paid for the cake on July 21 and specifically verified that it would be delivered to our wedding venue at 3:00 PM. I even had the bakery double-check the order, and I was assured 100% that everything was set. When the cake hadn't arrived by around 4:00-4:30 PM, we had to start calling to find out what had happened. We were then told that someone had supposedly called on the 18th and changed the order to an 8:00 AM pickup. That explanation made no sense, considering I didn't even finalize and pay for the order until July 21. How could someone have changed an order before it was even completed? What was even more frustrating was that if the bakery truly believed the cake was supposed to be picked up at 8:00 AM and no one arrived, why didn't anyone call the contact numbers on the order? Instead, no one reached out, and we were left scrambling with only about 30 minutes before guests arrived, wondering if our wedding cake would make it to the venue. We were even told they weren't sure if they could get it there in time. As for the cake itself, the decorations were beautiful, and I do appreciate the decorator's work. Unfortunately, the cake was noticeably lopsided, and the cake itself was dry, especially considering the price we paid. It simply was not worth the cost. Mistakes can happen, but this was a wedding--an event that can't be redone. The lack of communication, the confusion surrounding the order, and the stress this caused on such an important day were unacceptable. I sincerely hope Publix reviews its procedures so that no other couple has to experience this on their wedding day.

Disappointing Experience at the Alcoa, TN Walmart…read more I recently had a frustrating experience at the Alcoa, TN Walmart while trying to buy the new Flip and Sip Cirkul cup as a Mother's Day gift for my mom. I had purchased one for myself a few weeks earlier and wanted to get the same item for her. When I arrived, I checked the area where I had originally found the cup, but it was no longer there. I searched the main aisle with other Cirkul items, but there wasn't even a spot labeled for the Flip and Sip cups. I used the Walmart app, which directed me to a seasonal summer section--also incorrect. After struggling to find the product, I asked a worker who had no idea what I was talking about. I then found another employee who genuinely tried to help, but with all the confusion from the store remodel and clearly undertrained staff, he was just as lost. He reached out to a manager who told me they must be out of stock. I politely mentioned that the app showed over 11 of the color I wanted in stock, along with several others. The manager then said they must've pulled them and sent them back to the company because "11 isn't a lot." That made no sense--especially when there were only three of a different style still sitting on the shelf. He directed the employee to check the back room where items are staged for return, saying they were probably pulled that morning. When I mentioned that, as a Walmart+ member, I could still order the item for pickup, delivery, or shipping, he said it would likely be substituted or delayed. I told him I believed the item was still in the store, but he insisted they were definitely gone. Sure enough, after I finished shopping and went to check out, I spotted a display end cap with dozens of Flip and Sip Cirkul cups--in every color imaginable. The exact product they insisted wasn't in the store. I'm happy I was able to get the gift for my mom, but it was incredibly frustrating to waste over an hour searching because no one knew where things were or how to check properly. Even worse, I was misled--whether intentionally or not--which made me feel like I wasn't being taken seriously. I understand that remodels can create temporary confusion, and sometimes items truly are out of stock. But please, train your employees better and don't tell customers something is gone when it clearly isn't. It's frustrating, disrespectful, and wastes everyone's time.

my donut is hollow?! i payed for a ful donut and i only got about half in total! scam!read more

This store is clean and the employees are welcoming and kind, it's a breath of fresh air for…read moregrocery shopping! I came in 20 minutes before Publix closed and Theresa at the deli was very hospitable and a joy to talk to! The deli meat is always sliced fresh just the way you like it!

Be aware of expiration dates on items. In the last month I have found several items that had…read morealready expired. I just went Saturday 9/19/26 and this morning I found three of my items had expired more than a month ago. I'm frustrated!

Normally we have a fantastic experience at this location but today wasnt so. Had a cashier named…read moreAlexandra who may have been having a bad day but didn't need to project it onto me or my family. Not so much as a simple hello. Ok fine. No big deal. Charged us for 6 of the same items when we only had 4. Again, no big deal, they will fix it. When i mention it to her thats when she got defensive and her attitude really showed. Demanded i show her the item like i was lying or something. Ok again, no big deal let me go grab it. She proceeds to count it in front of me in a condescending manner like i cannot count or something but then she realizes im correct and there really is only 4 items. So i ask her did i count wrong? No response. She goes quiet and hurriedly processes the refund and gives me an insincere sorry like it was the most painful thing she had to do. I honestly have never been disrespected at all by any employees until i met her. To any managers reading hopefully you can retrain her on proper customer service. While waiting to talk to her about the error I overheard another employee telling the customer in front of me that shes from another store and to "make sure she doesnt double charge you" jokingly so maybe this is a common problem with her? Who knows, but please have a talk with Alexandra and make sure she does better in the future.

Food prices on food are great and found everything I was looking for. But was approached by the…read moremanager saying that I have to check out because it was closing time. I could understand if it was at 8:30 and I was still shopping not 8:01. I am sorry but that is poor customer service and no one should ever be rushed out because they are patrons of that store and paying YOUR paycheck. Will not return. Unless my job at instacart forces me to.

The first thing you notice when you walk in, is that the cashiers and baggers will look over, smile…read moreat you, and say hello. When was the last time THAT happened to you? The first section you see is Produce. It is much smaller than I usually see, but well-arranged with a good variety and clean. Moving through the Deli and Bakery, the aromas are wonderful, and I haven't yet gone through either without buying something. Then you arrive at the Meat Department, and that is really why you go there. The variety and quality are that of the best butcher shop you have ever been to, and it is the primary reason that I drive right past three other grocery stores to get to B&B. You owe it to yourself to at least try it once, with the understanding that you will probably be going back again

Small (good for me, less walking) but bristling with everything I could need. Low prices and…read moreextremely friendly staff. My all-time favorite grocery store!

Friendly owner, great selection and amazing location. This is my Go to when I need some ingredients…read morewhen I'm making Asian food. Highly recommend

Cute lil shop that has many different asian foods. I found things that I buy back in Cali. But the…read moregirl at the register doesnt know basic math and doesnt know what culture certain foods come from. She sounded confident saying Ube was from one culture and I said Ube is from the Philipines. There was a few other things she said and I corrected her, so in that case don't try to fake it till you make it. I was supposed to get $5 back and she gave me $10 and I handed it back and said no you owe me only $5. She had to call someone to figure out how to open the register.

Walked in and walked out of the store. They need to put up signs that say no smoking or vaping…read moreinside shop. It stank.