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    United Express Tow

    5.0 (1 review)
    Open Open 24 hours

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    Services - United Express Tow

    Boat towing

    Bus towing

    Car towing

    6 More Services

    Commercial or oversized vehicle towing

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    RV towing

    Trailer towing

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    7 months ago

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    Tip Top Tow Service - My valid AAA benefit card

    Tip Top Tow Service

    (60 reviews)

    our car was illegally impounded and this location was very understanding when it mattered…read moreabsolutely the most!!! thank you so much

    1 Star - Predatory towing after accident, escalating fees, refused documentation…read more I was involved in a serious accident on Main Street in Santa Monica. My Prius was completely totaled. I was in shock and likely had a concussion. I was not in any condition to make clear decisions. Without my authorization, Tip Top Tow took possession of my vehicle after police called them. Nobody asked for my consent or informed me of my options. I have valid AAA coverage and could have arranged my own tow, but I was never given that opportunity. I was simply handed a card and told to call later. Now just days later, they are demanding nearly $700, including towing, storage, and additional fees. The storage fee increases every single day. I was also told that if the balance reaches around $2,000, they can sell the vehicle and send the rest to collections. The most concerning part was the complete lack of transparency. When I requested a written breakdown of charges, the owner (identified to me as Linnard) refused to provide it and said I would only receive documentation after full payment. Refusing to provide an itemized invoice is unacceptable and raises serious concerns. This happened while I was still dealing with the aftermath of a traumatic accident. Instead of professionalism or understanding, I experienced hostility, pressure, and zero willingness to provide basic documentation. After reading other Yelp reviews, I can see a clear pattern of similar experiences from many people. I strongly recommend people understand their rights and be cautious when dealing with this company. I am documenting everything. Omg may god bless these crooks! Amen

    JNO Towing Recovery and Transport

    JNO Towing Recovery and Transport

    (11 reviews)

    Mar Vista

    Omar and his associate literally saved us. We were driving through the Grapevine on our way home…read morefrom Orange County all the way up to the Bay Area when our Honda Odyssey van broke down (total transmission failure) and we were stranded on the side of the highway off on the right-hand shoulder of the Grapevine. Nothing around but mountains. We had three young kids in the car and it was terrifying, as semi after semi hurtled past us. After calling 911 and being told we would probably need to wait a long time before anyone could get to us (and AAA telling us the same as well), suddenly JNO Towing pulled up and parked in front of us. They rescued us. While I was terrified and in shock, they both calmly and sweetly ushered us all into the 2nd seat of their truck, got our van secured on the tow, and offered to drive us all wherever we decided we wanted to go. As they drove all the way to Bakersfield and my husband and I tried to call rental car companies that would rent us a last-minute one-way rental (a tall order), they each got on their phones with car rental places in the area as well to inquire our behalf - without us even asking them to. When we were striking out with every company we talked to and it was becoming more obvious that we weren't going to successfully find a car rental that late in the afternoon, these incredibly generous men offered to drive us all the way home to the Bay Area. With young kids we ultimately decided we needed to get a little more space and seat restraints + boosters for such a long drive home, but we were so moved by their offer to do whatever they could to help in such a stressful and vulnerable situation, especially with three young children. They pulled over to a Costco, helped us retrieve a few things from the van, and stayed with us until our Uber arrived. Then they towed our van all the way back to our house in the Bay Area for us (arriving very late at night) and I think they may have even driven back home to LA that same night/into the early morning hours. They didn't act annoyed or put out even once. The entire ordeal, they kept expressing concern and care for us, clearly feeling bad for the situation we were in and offering help in ways we didn't even ask. They also offered their guidance about what to say when we took the van to Honda repair - how the transmission should be covered under warranty, etc. They went above and beyond in every single way, for a *very* good deal, all things considered (cheaper than AAA would have been!!). I will forever remember Omar and his associate (I regret that we didn't get his name!) because they saved our family, and reminded me that there really ARE good people in the world. Kind, good samaritans who remain calm under pressure and offer to help those in need. THANK YOU SO MUCH from the bottom of my heart!!!!

    He picked us up on the Grapevine after we blew a coolant hose. We have an oversized vehicle over…read more10,000 pounds, not just a simple load and go. He did a great job handling the loading and unloading to not drag the hitch. Thank you for getting us off the freeway safely!

    United Express Tow - towing - Updated May 2026

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