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Tip Top Tow Service

2.9 (60 reviews)
Open Open 24 hours

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Alie S.

I came in after speaking with ATA about a 2013 Toyota Prius and ended up working with Medi on the lot. They were helpful and worked with me on both the pricing and the deal for the vehicle I was interested in. I asked whether the Prius had a catalytic converter cage installed, and they told me it didn't. However, when I took it to a shop to have one installed, I was pleasantly surprised to find out it already had a cage in place. While getting the tire pressure sensors replaced, the shop also pointed out that the tires--dated from 2022--had some wear and had been patched a few times. It's something to keep in mind, but not a dealbreaker for me. Overall, I'm very happy with my purchase. I bought the car outright and drove off the lot as a proud new owner of a 2013 Prius. Whether you're financing or buying out the door, I'd recommend them--but do be prepared for some additional fees on top of the listed price, which go toward protecting both the dealership and the buyer. Despite the minor maintenance I've had to take care of, I'm still happy with the experience and my new ride!

Large tow hook embedded in the front grill of our car
Katie M.

Things started off well enough: This company did show up and load our car on a flatbed, transported it to our mechanic. Initially, everything went really well. I'd be writing an entirely different review if it ended there. It's common to meet tow truck and they deliver to mechanic. The situation began when we picked up the car several days later from our mechanic, there was a large tow hook embedded in the front grill of our car. It was something that had to be removed by someone who knew how to remove car panels, had tools etc. (not just a situation where it's just unhooked) and when we called the office of Tip Top Tow in Santa Monica, Leonard, who identified himself as the manager, was really short and rude, immediately denied plausibility of their accountability, did not seem to care that the car was scheduled to be picked up by a cross country auto transport company the very next day after we retrieved it from the mechanic and that urgency needing them to assist us in removing the hook before the car was shipped across the country. Leonard and the other persons answering the phones at Tip Top Tow did not only return our first call, they did not return the four after that and had to be called again the next day which was the day our car was being picked up for transport. They denied receiving "proof" that we immediately sent over to them. We sent it again and they've ignored us again, I still have yet to hear back from them. They put us on the back burner. They're trying to delete us - it feels like we were looked at as on our own as far as they're concerned. Our request to help correct their mistake was questioned and doubted, then ignored, not followed up. This company left a very large tow hook in the grill of our car. I can't see the scenario where this is the customers fault/responsibility. There are some scratches from the hook which initially weren't even a concern, but after being completely ignored, dismissed and treated as an inconvenience for them and clearly something they were going to ignore until we went away, maybe I should have the car inspected further for damage. We called asking for the company to either send a tow driver to remove the hook or reimburse us for the cost to do so ourselves (taking our time to find a service to do it and then taking the car and waiting for it to be done, interrupting work and family things already scheduled) There was never an offer of regret for the inconvenience caused, they never called us back each time and told the person answering the phone to take a message (it's possible to be occupied one or two times when then call comes in, but after 6 calls and knowing that a customer had to call back 6 times it is obvious these people just didn't want to talk to us, didn't want to deal with us) Their tow driver left the hook in our car. As it stands theres been no offer of any assistance at all, no offer of any restitution and at the very least there's been no apology offered. It is very clear that Tip Top Tow of Santa Monica is treating this as if it is not their problem whatsoever. So, the morale of this story: There's plenty of tow companies in the city, don't waste your money on these guys: customer service is not in their wheelhouse.

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8 months ago

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3 months ago

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6 months ago

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1 year ago

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2 months ago

they only had to tow my car 0.9 miles and I picked it up as soon as they opened. still charged $366

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10 months ago

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1 year ago

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7 months ago

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2 years ago

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1 year ago

given the circumstance, the staff was kind. hefty price tag (350$ for less than a day). but we were treated with kindness

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2 years ago

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1 year ago

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4 years ago

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2 years ago

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3 years ago

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2 years ago

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8 years ago

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6 years ago

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9 years ago

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9 years ago

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8 years ago

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7 years ago

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13 years ago

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Moshe B.

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7 years ago

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6 years ago

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12 years ago

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3 years ago

work for pd so that should say enough, left my drivers seat absolutely filthy and the leather is now stained black.

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10 years ago

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8 years ago

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7 years ago

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10 years ago

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9 years ago

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10 years ago

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11 years ago

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4 years ago

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10 years ago

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12 years ago

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11 years ago

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17 years ago

I called them to get a receipt from two months back. Though they couldn't provide it for me, they were very friendly and prompt.

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Review Highlights - Tip Top Tow Service

The Beverly Hills Police Department then arrived to assess my situation and called the HEROES at Tip Top Tow Service!

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Westside Tow - Copper char on my positive battery terminal - my car was set on fire!

Westside Tow

(185 reviews)

Sawtelle

I've used Westside Tow more times than I can remember. Always a first-rate experience…read more Tonight for example. I as going to go get a quart of milk, so we wouldn't be out for tomorrow morning's breakfast. Started the car up - click- nothing! Uh-oh! But I couldn't see that I'd left anything on. Lights, radio - everything seemed okay. Still, it must've been me, right? AAA sent Westside Tow, and after the tech guy jumped the battery & looked at his meters, he had me try it again a few times more. Also had me turn my lights on, without his jump battery gizmo attached. Front lights were 100% bright. Welp - turns out, it wasn't the battery, but the starter! The battery was fine, completely charged. But he said I should bring the car to the mechanic tomorrow/ASAP, because the starter was randomly getting stuck. Good thing I found out tonight too - because I was about to lend it to my brother to go work as a substitute teacher tomorrow, and he could have gotten stuck across town with a broken starter! Five stars and two thumbs way, way up for Westside tow - saved my patootie - again!

Tow truck drivers are unsung heroes in my book. While LA City does their best to repair all the…read morepotholes in the city after a major storm, many are not reported or haven't been repaired yet. Leave it to me to hit one of them at night on a poorly lit street. BAM! I thought I was ok, but when I left the restaurant I as at, I saw the tire was completely flat and rim almost touching the ground. I SLOWLY made my way to the Chevron station 2blocks down and tried to fill up the tire. NO go... Westside Tow to the rescue. My car warranty covers tows and they dispatched Westside Tow! They initially said it was going to be 90 minutes, but I got a test from the driver within 15 minutes, I then got a call. from the driver confirming my location and he was on his way. Courteous, fast and reliable. When he arrived he asked about the spare and wouldn't you know, Honda doesn't include spare tires anymore on Hybrid models! Drove me to the Honda Culver City and he even walked me through the process of leavig the key in the key drop and where to park. I was going to call Lyft for a ride back home, but he offered to take me as it was less than 2 miles or so. On the ride back he recommended I purchased a spare tire and just keep it in the trunk. I didn't know you could by a "donut". Next time you are in a jam reach out to Westside Tow. They are also AAA and cover the entire Westside.

Tip Top Tow Service - towing - Updated May 2026

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