So far so good. I'm giving it up to Mutual Security Credit Union. Had to make a change and have…read moreleft Bank of America and so made the decision I'm giving it up to Mutual Security Credit Union. This organization, situated in Fairfield County, as I am, was a good place to start. Two visits in 24 hours to the branch have been very satisfying in terms of service. They even remembered me! Seriously that's a big deal! I immediately saved $144 per year getting rid of my Bank of America checking account and working with this organization. I only wait for a piece of plastic to arrive ( minor inconvenience) so I can start to resume my normal life with only one Financial institution in place. They've been pleasant to deal with and actually remembered me from day one today to day two! That in itself is remarkable in this day and age where corporate and banker greed is starting to take over our society! Peace out!

I have always been happy with my chase bank and their customer service is always greatread more

Felicia T was amazing today! She was able to support me while during a little crisis. She was…read moreprofessional and kind to my situation. She also took the time to review policy to protect my privacy which I truly appreciate. Thank you!!! The whole staff was so sweet and thoughtful.

My family has been with this bank at various branches in NYC since they were called First National…read moreBank of New York. I personally would not put a dime with these people. I have to go there, as my 90 year old mother and I have a joint account. This branch is staffed by people are not overly competent. Citi's online system is terrible, very unfriendly to a senior citizen. My mom messes up her password frequently, and Citi is one of the hardest to recover. And you can't force the browser to remember the password, like every other bank I use. When I had to get a new debit card, they swore to me it would be sent overnight. After visiting the branch TWICE when it never showed, I finally just called the main call center. They looked it up and said it was sent regular mail. Got it in 7 days. The branch either lied, or was incompetent. I went in today to get a "medallion" signature guarantee. The said wait about 5 minutes. I heard one of the tellers ask another person to tell the manager someone was waiting. The manager was talking to her daughter according to the teller. After more minutes, someone else came out and said she was with a "client" and it would be a few more minutes. Hmmmm. I walked in there about 5 minutes after it opened, I really doubt a client was in there. I gave up, drove 15 miles to my Fidelity office in Fairfield where they greeted me professionally and took care of business with zero delay, thanked me for coming, had a WSJ to read with fresh coffee. That is service. Also, when trying to call the branch at 9:01, they don't answer. Tried several times. Customer service is not one of Citibank's strengths. I am not sure what is, other than lots of branches. Stay away. Stick to a local bank.

I do have to say been a customer of city bank for about 5 years now and just like any other bank…read morestuff happens but the district manger from is always willing to lend a helping hand and fix the situation quick also the branch assistant manager Franny is the same way so quick to fix a Issue and keep the customer happy we have three business accounts and a personal with them we highly recommend Citi on main ave in norwalk

I cannot believe how bad this bank has become. I had a 8+ year relationship with them. I won't go…read moreinto the details but I highly do not recommend them. Customer service is the worst. I had four accounts with them that I closed back in January 2023. They just called me today to say that I owe them money, beyond ridiculous!!!!! Find another bank . The only reason there's one star here is because you can't post without putting down at least one.

This bank is terrible. I've been with the bank for many years but this particular branch makes me…read morewant to change banks all together. I made a check deposit and they put it on hold and it is now going to take several days to receive my full deposit. I never have any issues with other branches. in fact the couple of issues I've had with deposits in a span of a decade it is always when I go to this particular branch. They are either that incompetent or they believe they have the authority to tell me when I can or cannot have my money. No matter what the reason is, it is unacceptable. If you want to save yourself from frustration don't go to this branch. They are horrible.

Location states open @ 9 currently 9:12 I understand being a little late but I went out of my way…read moreto drive here just for it to be closed

Definitely come to this BOA location if you want to wait in line for 20 minutes. You will NOT be…read moredisappointed.

I am very sad that People's United Bank was taken over by a far inferior institution. It forced me…read moreto do my banking elsewhere.

been waiting for 2 weeks to get my 1099 for an investment a/c that was never received in the mail…read more not a happy camper. I know today is a holiday but I've had this happen at several branches where the follow up on a customer svc situation leaves something to be desired.

Love the multi language speaking staff. Large facility with sections for open talk and private…read morecubical for private conversations as well as tellers. I will not comment on the drive thru as I have never used it. Staff is very friendly and efficient. Son loves their lolly pops.

Best bank to have. Always great service. Always on the cutting edge. First bank to have remote…read moredeposit and ATMs without envelopes. Used to be at BOA and the difference is like night and day.

This bank is horrible . If you're not Hispanic don't expect anyone to even attempt to greet you or…read moreact like you exist. Waited in line for over 20 minutes just to make a withdrawal. No ac on in summer is also diabolical.

They closed my acct for fraud which was fine, but they didnt bother to tell me and I continued to…read morewrite checks against it for a WEEK!!!! They didnt even flag it on the site or send me a message or alert. WE changed banks this afternoon. CITIBANK? DON'T BOTHER.