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    Check Cashing Plus

    5.0 (3 reviews)
    Closed 9:30 am - 7:00 pm
    Updated a few days ago

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    Citibank

    Citibank

    (7 reviews)

    This location has moved to 137 mamaroneck ave. You would think corporate would chg this for…read morecustomers. Since May 2024, I have tried to correct their issue. In chg my acct due fraud charges, I opened new acct in May. With important deposits, I did my end, went to bank and showed them info from SS. They DID NOT block OLD acct, which caused overdraft and NOW they want me to cover that amt..The phones are Not Answered after 10am..They whether you call # on the card.. over seas..so much for customer SVC..my branch is mamk ave..I'm switching banks TOMORROW..terrible SVC. btw..not branch mgr, relationship mgr. ?????

    Luis, the banker, had me sit in a separate room as he dialed the phone number on my past due…read moreaccount statement. He did not sit with me to discuss the issue that I had originally came into discuss. He told me if I needed anything to give him a call. The call got cut off several times and he acted like it was a chore and rolled his eyes when I asked him to redial the number he had provided. in fact, it was different than the phone number listed. Afterward, he gave a bit of an attitude when the fraud and risk department and dispute department said that he needed to handle the situation. He yelled, acted unprofessionally, and incompetently when my mom and I asked for his advice for the next steps. He proceeded to connect us to the phone call yet again when my mom assumed this time he would stay in the room with us to redeem himself. He angrily punched the button and left to help other customers and have lunch. The situation was left unresolved, however, I was able to finally get a hold of someone who was competent enough to do her job before the phone was disconnected. By the time, the call got disconnected because the lines were tied up the bank was closing. He had to call a third time and I needed to go through five different department, 100 employe workers, and one banker before I gave up. The banker clearly did not care about my situation and was more interested in other customer. The other banker was on his phone with one teller that looked like they wanted to be anywhere but where they worked. I finally got an answer the next day when I had to visit a different Citibank, much better customer service, even walked me through the necessary steps and resolved the issue. Quite a difference to the Mamaroneck Avenue branch. If you need to go to Citi, I recommend the ones outside of White Plains, in Hoboken or NYC.

    Check Cashing Plus - paydayloans - Updated May 2026

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