I love this Capital One bank. I visit this location in frequently but whenever I do, I always…read moreexperience excellent customer service. They're a bit off the beaten path, which is why I love going there so very rarely is there ever a line or any sort of issues getting to the bank. I want to take this review to highlight a couple of employees Da'Nelle And Gianna are quite amazing at their jobs. Check them out!!!

Capital One Bank on Rte. 22, Scarsdale/ Eastchester area; manager was helpful & cheerful while…read moreassisting w/an estate admin. issue. Parking is always available.

The proximity of this branch to me is one of the reasons I haven't dumped Webster after moving to…read moreNew York...I grew up in Connecticut, and Webster is a Connecticut-based bank, and branches around here are obviously few and far between so it's not like I can visit their ATM on a daily basis. I rarely need to go between mobile check deposit and taking cashback from various merchants rather than eating ATM fees, but when I have a bunch of cash to deposit or something, it's helpful that the ATM is only 15 minutes away. (I see other people claiming they refund other bank's ATM fees, I need to inquire about this because AFAIK it's not a part of my account...LAME) Since I've moved, I've entertained the thought of switching banks for my primary checking account - but then I end up having to call them for some sort of customer service issue, and am reminded why I like them so much. They're always helpful and there's rarely more than a 5 minute wait to get a hold of a human being that actually is in Connecticut rather than some far off call center. I strongly doubt Chase would be that good, and I know from experience Bank of America is absolutely atrocious. I really wish they'd support Android Pay with their debit cards, they used to and then stopped...meanwhile maintaining Apple Pay compatibility (and I was making NFC payments long before it was a twinkle in the corpse of Steve Jobs' eye) but they finally made some homebrew app - which is annoying since sometimes I want to use a different card in Android Pay, and it's annoying to force Android Pay to default over Webster Pay...but I appreciate the fact that they finally did something about this after hounding them for a solid year. Overall I enjoy how Webster has big bank features while maintaining small bank customer service skills, which is why I've been a customer for 12 years and counting after a brief break to big bad BofA waters (ugh.)

I have been a Webster Bank customer since 2007. After relocating out of state in 2019, I recently…read moredecided to close my account in 2026. Unfortunately, Webster Bank requires in-person branch visits to close the account, which would require a 10-hour round-trip drive for me. I requested alternatives, such as a notarized closure request or, at a minimum, a temporary service-fee waiver, until I can visit within 30-60 days. The customer service manager was unable to provide any solution or fee protection. While security procedures are understandable, a complete refusal to offer reasonable alternatives for long-term customers creates unnecessary hardship. I am extremely disappointed in how difficult it has been to close an account after nearly two decades of banking with Webster. This keeps credibility while still communicating dissatisfaction.

I wish I could give The First Bank of Greenwich zero stars. Here's my experience:…read more I was originally planning to borrow $100K from Wells Fargo. The loan officer there, who was leaving to work at The First Bank of Greenwich, convinced me to apply with them instead. He promised to personally introduce me to the bank manager and a VP, which he did. At The First Bank of Greenwich, the VP required me to deposit $100K into an account in order to receive a $100K "secured" loan. Both the VP and the manager assured me that, within two weeks, this would be converted into a standard loan. That turned out to be a complete lie. Instead, they held onto my $100K for two months, during which I had no access to it, and ultimately informed me that they would not be approving any loan. When I decided to walk away and asked for my money back (I returned their $100K check, which I had never deposited elsewhere), they had the audacity to charge me $500 just to withdraw my own funds. In other words: they took $100K of my money, used it for two months, refused me the loan they promised, and then charged me $500 on the way out. I do not trust this bank and will never do business with them again.

What a wonderful bank... The personal attention, kindness…read moreand courtesy extended by all of the staff at this bank is truly above and beyond. After several decades of business banking - and at several banks - the First Bank of Greenwich has, again and again, gone out of their way to help in all ways big and small, that I've not seen elsewhere. In an era where decent customer service is constantly diminishing, this bank brings a refreshing and helpful level of focus and attention that's unfortunately hard to find elsewhere. And as a small business, with little to offer in terms of fat bank accounts, I still seem to get attention and service at the 10/10 level.

I've been banking with Tompkins for several years and have nothing but wonderful things to say. The…read morebranch staff are awesome.

I just finished standing inside of Tompkins bank with three tellers, and for 10 minutes no one…read morehelped me, the only saving grace is when I first walked in, She said someone will be with you in a minute, diabolical.

This location is the only one that actually allows me to make it to the bank and to work because…read morethey open at 8:30 in the morning. Almost all the other locations open at 9am which makes it impossible for me to make it there without being late for work. The customer service is amazing and fast. They get you in and out in minutes. I'm truly grateful this location opened.

Trustco is a great bank, and this location is one of their better branches. The staff here actually…read morecare--Siva, Roger and Favio will go the extra mile. Whether it's a simple deposit or a complex loan application, the staff know what they're doing and will make sure it's done right. And they're fees are generally lower than the other banks--I got a fee checking account and couldn't be happier. Do yourself a favor and check them out.

Awesome credit union great staff that works there plenty of parking in the back and great way to…read moresave .

Convenient neighborhood Federal Credit Union location. The Hartsdale Federal Credit Union location…read moreclosed a few months ago when the rents rose and those at that site recommended that accounts could be completed in the Tarrytown location near the Tappan Zee Bridge. As most Federal Credit Unions keep bankers hours, it is awkward for those who have only the lunch hour to conduct transactions to travel a considerable way from northern NYC. Fortunately this spot isn't too far out of the way, has convenient parking and is on a main road.