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    United Airlines

    1.0 (1 review)

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    Southwest Airlines

    Southwest Airlines

    3.2(96 reviews)
    84.7 mi

    This is my third SWA flight in the past two weeks and each one has gone smoothly. And all three…read morewere booked either same day or within two days of departure. Today's flight is about 20 minutes delayed, but it will hopefully still arrive near our scheduled arrival time. Southwest employees are generally friendly and helpful. Terminal 2 at St Louis Lambert International Airport has a decent selection of restaurants and little shops. Plus it is pretty easy to navigate.

    Had a brief 45 minute layover at STL between 2 Southwest Airlines flights. Both flights took off…read moreand arrived on time, planes were clean, staff were friendly and the flight from STL to LAS wasn't full so I was able to snag a window seat, and the middle seat next to mine remained open so I was able to spread out a bit. The ability to use iMessage and WhatsApp for free once I connected to the in-flight WiFi was a bonus. My primary reason for giving Southwest Airlines only 2 stars is because of this airline's pricing tactics and in my experience, non-existent customer service. I went on Southwest's website and found flights I wanted, only to get an error when I attempted to book and pay. When I immediately tried to re-book just seconds later, the price per ticket for the same itinerary had increased significantly. Southwest customer service was no help when I contacted them, and replied to my messages with seemingly pre-written and "canned" responses that didn't actually address my reason for reaching out.

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    United Airlines - airlines - Updated October 2026

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