I'm not sure what you people are expecting from this airport. Come on!! At least there's an airport…read morein Champaign, IL. Granted, it is small, lightly staffed but really, you're whining because you had to take your check-in luggage out to the tarmac, yourself!!! Oh, Geeze. Oh, poor Leanna. I don't think the airport personnel at this site even know if a flight is delayed, or "missing". I suupose your reports on the quality of service at the Champaign airport are legitimate. But really, these are very, very minuscule complaints given the chaos of air travel has become these days.

I don't much care for American Airlines, especially at this location. After putting my check-on…read morebag on the lower counter, it was weighed, and I was expected to carry my own bag to the lady at the end of the counter to be loaded on the plane. At a price of $600 for a round trip ticket to Houston, I would think those strong people behind the counter could have carried my bag - like every OTHER carrier in the world - to be loaded onto the plane. American Airlines happily took my $25 PER CHECK IN BAG, but they couldn't take it 10 feet to be loaded? Wasn't that part of the service? Never, never again will I fly American. Plus this airline in total is super inefficient. I made an enormous mistake taking this airline, and I will either fly to Midway or Bloomington, IL and rent a car. You need one in Champaign anyway.

Horrible! Horrible service from smug employees. I would for sure go with a different airline if you…read morehave a choice.

This place sucks. The agents suck, the weather sucks. The set up sucks. The airplanes suck…read more The agents are really not just unpleasant and ambivelant, they are downright hostile and grumpy. And on this trip I was just picking up my suitcase who got to fly while I road the Peoria Charter Coach across middle Illinois. The last time I tried to fly out of there the agent flat out lied to me and I ended up stuck over night in Atlanta. It was the same agent I got my luggage from this trip. Prior to being stuck in Atlanta, I was stuck at this place for 7 hours. Not because I missed my flight, but because if a drop of water drips someplace in Peoria, they refuse to fly. The linchpin of every trip I've taken there. If you can avoid trying flying into or out of Peoria on American Eagle. Please do. You'll be happier in so many ways.

Trying to contact American airlines five times through the 800 number and one being transferred it…read moredisconnects. Waited on the phone for the chat and then was told they couldn't help me after waiting 3 hours I explained to the woman that they're 800 number was not working it was disconnecting and that's why they were being overwhelmed with s**** and she didn't care because she said she was offshore and the last statement she made was well we're working hard here we need to help other people I need to talk to someone in person and they need to know that their phone is not operating correctly it's disconnecting people I have a lot of issues with American that I need to discuss with them

Flight attendant assured us that our next flight would wait for us after a short repair to the CRJ,…read morenext flight didn't and we had to stay in airport with our 9 year OVERNIGHT in Chicago.

Customer Service with missing bags. My luggage didn't arrive on my flight and placed a tracking…read moreticket to get it back. Been told 3 times now it would be on a flight the next day and 3 times it didn't even leave Chicago. Their customer service is from India for cheap labor. I have flown only 2 times since 2019 and both times was United and both times they lost my luggage but this time it hasn't returned and the airline states their priority is the passenger and luggage together to destination. Not so for me as they are 0-2. Once I get but two in a row isn't a coincidence. Get me my luggage back, quit the lies and help people out.

What a frustrating experience with United Airlines. Our flight had to divert to a small, remote…read moreairport due to weather conditions in Chicago on 8/16/25. After landing, we waited for over three hours, but the plane didn't get refueled during that time while we waited for the storm to pass. When the weather finally cleared and we were ready to depart, we found out that the plane didn't have enough fuel for the remaining 35-minute flight. Now, we're stuck waiting for local services to refuel the plane. All the passengers are anxiously waiting in the crowded cabin, and many of us have connecting flights to catch.

Better response time, Not be put on hold for a long time,hire someone to help you with your…read morebusiness cause you just lost a future customer,better things to be doing with my time than to be put on hold.Thankyou

Staff is rude at counter. Very unhelpful when asking questions about purchasing tickets at counter.read more