Terrible customer service, young Asian guy at the counter needs to be retrained. Placed someone's…read morebag tag onto my bag. My bag traveled to Orlando, was supposed to arrive at DFW with me.

My first flight ,round trip was canceled without any notifications…read more or any alternative flights. I had to ask by that time I'd spent 6 hours in the airport . With no means of transport to my sisters Funeral in Cleveland the next morning . I ended up taking a Greyhound bus for 14 hour (nightmare) . Unfortunately I had to book another flight through American Airlines to get home. The absulute worse experience I've ever had on any airline . They had the nerve to offer 125.00 voucher for my next flight . As if I'll ever fly with them again. They won't be getting my money...... I received the worst customer service of my life from top to bottom. These people don't want to work there..

I booked a ride for my husband from RST to MSP. My husband was so impressed with the kindness of…read morethe driver, Michael, he told me to make sure to give a recommendation for this company. I also met the driver Michael when he picked up my husband, he was very kind and courteous, that's why I was not surprised when my husband told me that one of the passengers was leaving the state and her friend was crying while waving goodbye to her. Michael told the passenger he has time to wait and asked the passenger if she wanted to say goodbye to her friend again. All the other passengers were watching from inside the van and saying the scene was so touching that makes them all want to cry too! You don't see this kind of kindness everyday and when that happens, it's a blessing!

I took the shuttle on July 21, 2026 from Rochester to MSP. My driver was Michael. Michael was…read moregreat. He was patient, polite, kind, on-time, and professional. I can't ask for more than that. But what impressed me the most was how he handled one customer in particular. This person, first of all, apologized to the rest of us for holding up the trip because she was late and there were a lot of last minute things she needed to take care of with Michael. She also told us that she is moving to another state. She had another friend with her that drove her to the pick-up spot, and she looked noticeably distraught. In fact, they both did, which apparently was because they were saying goodbye to each other. We were ready to leave, but Michael paused and turned to this person and asked if she would like to say goodbye to her friend one more time. She asked Michael if that would be ok, and he replied yes, that we have some time in the schedule. She took the opportunity, and got off the shuttle, and she and her friend immediately hugged and sobbed loudly on each other's shoulders. Upon seeing this, I heard one of the customers in the back say, "now they're going to make me cry." Honestly, I was tearing up too when I saw this sensitive moment. After a few minutes, we finally left. The drive itself went well with no problems. I was the last to be dropped off, and I told Michael that what he did was a very nice thing. He humbly shrugged it off, seeing it simply as an opportunity to help someone out. Kudos to you Michael. We need more people like you in this world.

Groome transportation is incredibly reliable, sticks to the timetable, and offers a number of…read morepickup and drop off locations. Most importantly, customer service is amazing about rebooking when travel gets disrupted. The drivers are friendly, the vehicles are clean and as comfortable as you can hope for from a shuttle, and all in all it is a good value. I still prefer to fly out of RST whenever I can, but it's great to have Groome as backup.

Would give them 0 stars Horrible service.i was here at 3 45…read morefor a 4 pm bus And yet still the bus left And they acted awfully The assistant general.manager should be fired

David is great to work with! Very responsive and arrives early. We had a early flight and had…read morerequested a 4:50am pickup time. David confirmed my request and quote for the trip. A few days prior to our trip, I realized our flight time was earlier, reached out to David to see if original pick up time would be okay and with his expertise, he recommend we leave a little earlier, which was much appreciated and he was able to quickly confirm change in pick up time. Day of, bright and early David was there just before our pick up time at 4:30am. He was personable, respectful and positive so early in the morning! Great conversation on the way there, spacious and super clean vehicle with plenty of room for just us two, but we know we can fit our family of six and luggage in his car for future trips. Highly recommend using Mr. nice guy for all your transportation needs

I had a perfect pickup experience at a fair price. David lives up to the name too. If you need a…read moreride to or from MSP, definitely go with Mr Nice Guy.

I had an excellent experience with Connections by Avra. I was traveling in Paris, Fr and I booked…read moremy tickets with Jamie, my travel agent, at Connections. Jamie saved my travel day when I was traveling back to the states. My flight was canceled by AirFrance and I did not receive a notification updating me on my changed flight status. AirFrance also did not rebook my flight. Jamie called me the night before indicating that there has been a cancelation and rebooked my flight for the same day and close to the same departing time as my previous flight. I'm grateful she was paying attention! When I got the airport not everyone else was as lucky as me. Many also did not get a notification and came to the airport unaware of the cancelation. They all were also not re scheduled. As I was happily checking my bag and making my way through security I watched as others angrily checked into a re-booking counter. I'm very happy for the service that I got from Connections. I will be using them again next time I travel!

From the owner: Are you looking for a private yacht vacation, a relaxing cruise or an escorted tour? Connections by…read moreAvra provides clients with leisure vacations and corporate travel services. You can enjoy a stress-free journey by starting it here.We're located in the beautiful city of Rochester and serve all of Southeast Minnesota. Call or visit us today to learn more about our travel agent services.When you work with the Connections by Avra travel agency, you'll never need to worry about time zone differences when something unexpected occurs. No matter where you are in the world, we're available. Book your trip with us today to receive 24/7 global customer support.