I am writing this review about United Airlines First Class Domestic Service. The first thing I wanna say is that for those of us who fly a lot, the First Class Domestic Service is nowhere near the level it is on the international scale. This is just something to keep in mind and that's not a criticism on any level. Just a fact. United Airlines First Class Domestic Service is pretty good. It's a far cry better than their common Economy Class service. The seats are fairly large and the service is pretty good. Obviously, you get all of your food and drinks for free, unlike the other sections of the aircraft. So that, in and of itself, is a great boon. In terms of the seats they are large but they don't recline very far. I suppose that's due to the fact that they want to keep the First Class Cabin comfortable for all those who are seated in it. They do recline somewhat, just not very far. So, if you're planning to lay back and get a good sleep, you may be a little bit disappointed. But, they do serve their purpose. In terms of the food, it's pretty good. Not excellent -- not like the international service. But, it's okay. And, of course, they have all of the expected drinks. I will say, and the thing that brings down the overall experience of the flight I took between LAX and ORD, is that the two stewardesses that were taking care of the cabin did not stop talking to each other -- literally for more than a minute. They were going on and on and on and on about everything -- all non-flight, non-customer related. It was really maddening. I was sitting in the first row and I had to listen to all of it. They spoke about God, talked about how dogs go to heaven because that's the way God wants it, they talked about how one of them, "Is sick of only making sixty-seven dollars an hour." She wants to make more than that! Now, I understand there are a lot of people who make a lot more money than sixty-seven dollar an hour out there. But, there are also the majority of Americans who would probably love to make that much money. And, to talk about that subject in front of passengers, I find that to be very offensive. But, what are you gonna do? I'm just telling the story of my experience. Overall, it was actually almost amusing that they could barely break away from their conversation to take any of the meals or the drinks to their passengers. I would watch them literally try to tear themselves away, just to get the items to the passengers. Overall, I would highly recommend United First Class over any of their other cabins. It does make your flight a lot more comfortable, and your benefits, a lot more enjoyable. read more

The cabin crew was very friendly and professional. Planes were exceptionally clean. Unfortunately unless one is in first class, seating is rather cramped. read more

Crew was great but flight from MSW to ORD: no flushing toilet and no climate control. Announced prior to departing MSW. United - decommission or repair but have more respect for your Customers. read more

Terrible. Delayed twice on two different flights in a row based on airplane maintenance! Been sitting for hours! Don't ever fly United!

United out of Madison Wisconsin is getting worse and worse, stuck on a plane due to flight attendant forgot here badge to that putus 35min behind, Finley got on the plane and locked in at the gate because the tug that pushes the plane ran out of fuel and they can't move it or fuel it. United out of Madison uses a contract ground crew that is horrible.instead of like Delta who uses there own people. Problem is other airlines don't fly that many places out of Madison. Starting to think Milwaukee or Chicago airport may be a better choice. More flights more destination and better choice of airlines. read more

It was my first time to fly United and I found it to be of high quality and enjoyable. I think the $59 upgrade is the best deal. You get free drinks, free wifi, free movies, free ear buds and more leg room on the upgrade. I found their customer service to be delightful ! Seats were really comfy. read more

Worst airline ever. I've been treated better by the bargain airlines than United. Gate attendant put me on standby with a paper ticket. When I got to the gate and it appeared there was an open seat she told me I wasn't on Standby even though I had a ticket from the ticketing agent. So it's now taking me over 48 hours to get home. I could drive it in 8 hours but all the rental cars are booked because they didn't cancel my flight until 11pm for my 6:32am flight which they let me check in for the day before. I could have gotten ahead if they had just cancelled me from the get go. I absolutely hate United. Also, I haven't been offered a bottle of water, any food or hotel for my 48 hours that they've delayed me. I will NEVER fly United again and would tell others not too as well read more

I am currently on my flight to Chicago from Madison wi and it had been a mess since I arrived at the airport. First I went to the check in and the women told me that I missed the deadline for baggage which was an hour before my flight. Then she told me to just go, which I did only to be stopped by the front desk women. I understand why I was stopped but what I don't understand is spending $40 on a bag to only be charged another $65 on top of that. I hate flying united truthfully I don't know why I thought this trip would be better. read more

Please don't beat me up as I've only had 1 Roundtrip expierence with United from and to MSN. XMAS DAY went well. Our return trip to be rebooked due to ER visits. Well, the 800 was no help and something told me to just go in person. Their ESA process requires extra steps - the doctor and the vet BUY they'll keep the document on file for 1 year. American requires a new ESA form completed and approved for every trip. Either way, gentleman rebooked us to the much needed date with no complaints, no hesitations, no well this 1x and no pushback. Yall, I was scare of them for beating up passengers. Then we flew from ATLANTA to ORD CHICAGO and that lady out of Atlanta wanted to play games about my personal item. So, I'm always suspicious of United. Now, I'm fine with booking basic economy if they ever pop up again with the lowest fare in my searches. Kudos, MSN UNITED. read more

I had a hard time coming back to United. First there was the theft of my accumulated miles, I had built up quite the account and then the just took them all away. Then there was the bankruptcy where their execs took huge bonuses and salaries while slashing the retirement plans of hundreds of loyal workers. That always kills morale and yes the customer service was awful for years. But I came back because of an attractive nonstop MSN to SFO flight and United out of Madison WI is really A-OK. The airport itself is a friendly small airport where you find the best TSA agents. Parking is reasonable and just don't plan on eating here. They have a good on time record here, and they fly these Embraer 175s which are the most comfortable passenger jets. The flight attendants were excellent, they handled a medical emergency tactfully and professionally. The diversion was so quick we were hardly behind schedule. United may break guitars at the busier airports but UAL out of MSN is pretty good. read more

United Airlines - Airlines Near Me - Madison, Wisconsin

No issues with check in or at the gate. Agents were helpful and boarding was smooth.

AFTER boarding was completed, staff came on to the plane to CHARGE passengers who wanted to move to an empty seat that may have given them more room/comfort/convenience. This is truly scraping the bottom of the barrel in the nickel and diving department. They should be ashamed. After reading other reviews, I have to add my United flights have all been on time and staffed with kind people. If things go smoothly it's as good as any other crappy airline. But it's just mean not to let people move to a "better" seat if it's empty prior to departure. It's not as though the economy plus seats offer anything more than a couple extra inches in front of you. read more

Very understaffed. As Madison gets busier the leadership at this location should consider spending some time in larger airports to understand how to deal with high volumes of passengers. Everyone we dealt with felt overwhelmed. read more

Fly some one else! I only fly about every two-three weeks now. Back when I flew 3 time a week I loved United Airlines, once the best in the buisness. It was employee owned and it showed. Friendly staff, on time planes and honest helpful people. Now after a few bankruptcies the company has become a cesspool of the apathetic and unemployable. All the good help has long since found new jobs. The last few times I've flown united I've been screwed over royaly. Every time! The last was the worse. I booked my flight just to find out hours later that I can leave work earlier then planed, but no guaranteed. I quickly called the 800# to only get a person whose goal was to dump me for the next call. Burn and churn.... I asked if I could change my flight and she said yes if I pay a $200 change fee and the difference of the new tickets. Which was the same price. Being a seasoned traveler I asked if I could fly standby. She said yes for a 75 dollar change fee. I know the rule is standby if with I 24 hours. So I ask, since the flights departure is the same time does this fall in the 24 hour time frame. Never have I flown so close to the deadline. Of course the mouth breather in United Airlines call center says yes. Well I show up two weeks later, one day early and the counter stiff says no. I told him I recorded the call and could play it for him. He still says no. Well $771 dollars extra I'm on the flight a day early. In the last couple of years I have nothing but bad stories from United. I want to fly them living in Madison Wi and being so close to their hub. Never again... read more

United Airlines - Everyone waiting in the wrong line.... - Airlines Near Me - Madison, Wisconsin

I fly enough with United being a 1K and find the service here in Madison hit or miss. A few examples, the gate agent was in such a mess back and forth between flights she told several if us the wrong information/ gate and we missed our flight. I've landed and had my bags land in a previous flight and locked away to be safe. Its great they keep them secure but I had to wait 30mins before anyone showed up to get my bags. More than a dozen times Ive been in board and we've had to wait several minutes at a minimum to get the gate moved, pushed back, etc. Lack of staff is the main issue here. read more

Worst airline on earth. There are not enough characters allowed in this review to even scratch the surface explaining how terrible this airline customer service is. Liars. Thieves. Corporate villains. Completely full of shit. Promised a refund, jumped through the hoops. Submitted physician letter and was promised refund. 6mo later, now all they do is deny, deny, deny. Robbed my cancer ridden mother of $500 and hours of stress trying to settle her cancelled flight due to medical reasons. How do these people sleep at night?!? There are no words. read more

It is unforgivable that we had to go to the airport to fetch our luggage after they promised to deliver it to us later in the day when I finally managed to get a human luggage processor on the phone. Got a parking ticket while in airport trying to find someone to give the two suitcases to me. Lame, lame, read more

Normally I have no preference between what airline I fly. Whatever is the best deal/flight times for me is what I go with. But the experience with the Dane County United Airlines services left me more than a little frustrated. I arrived 3-4 hours before my flight, because I initially got an email/notification that could try to switch to another flight as there may be an issue with my flight. When I called an agent before getting there, they said "nope, there are no problems with any of your flights, you are good to go", but still got there super early just in case. After just hanging out at the gate and walking laps in the airport. It was about an hour and half before the flight, and the notification that the plane was delay came out to everyone waiting. There was nobody at the counter at the gate. No one came to the counter at the gate for another 45 minutes. I was able to get my flight stuff figured out over the phone. Eventually someone did rush over to the gate to try to start helping the long line of people. Meanwhile our flight kept getting pushed back, pushed back really far to where there would be no chance of most of us waiting even possibly making our connecting flight. Then all of a sudden, the plan was at the gate, much sooner than the last delay. I never got an update sent to me so if I had left the gate area, I would not have known that the plane arrived. The comm/speaker at the desk did not project well so only those around the desk heard the announcement that the plane had arrived. They did not make an airport wide announcement either. The woman continued working at the desk, trying to help people in line AND trying to do the boarding process. She was frazzled with people shouting and getting angry at her, when it was not her fault. Her politeness and professionalism is what is getting this a 2 star review instead of a 1 star. Once on the plane, the flight attendants/captain/made no apology or even acknowledgement of the multiple delays and schedule changes to the flight, which they would not have the most control over either, but customer service goes a long way. read more

The WORST! ! Not only did i pay twice as much to fly out of this shit stain airport my flight was delayed not twice but THREE times, they rebooked me on another flight that was already FULL I had to go through security Twice being fully felt up both times... And to top it off im still missing my connection flight. Oh and the glasses over dead look in the staffs eyes is a real treat read more

Hello, today we arrived at the United check in 44 minutes before our flight was to leave due to parking issues. The ticket agent was "Giddy" to tell us that we now will miss our flight, because your new policy says it's 45 minutes before. We now have missed our meetings and my colleague is still stranded at the Madison airport. Your flight agent was quick to assure us that rules are rules, and they come first (1 minute late!)and customers "that's your problem! We look forward to flying competitive airlines in the future! read more

Another delayed flight by 2 hours....got to the two hour mark and then nothing. Zero communication or announcement that it had been delyed again. Had to ask the desk what was going on and the pilot was still on the ground in Chicago. They had to be asked, by me, to make an announcement it was delayed again so all other passengers would be made aware there was an additional 1.5 hour wait. Embarrassing and frustrating. Fly Delta! read more

We called your 800# in total 4 times was told by United Airlines customer service that my 17 year old son could fly standby on 11/22/16 for an addition $75.00. His orginal ticket was for 11/25/16. Well when he arrived to airport at 5am 11/22/16 traveling over 200 miles to get to airport,was told no standby is just for the day of schedule travel day. She began to put him on flight #721 Arturo Coronado and then changed he mind and said no cant be done. They made him buy another ticket at 326.00 one way and it departed at 6pm. That means they could of cared less that an underage minor had to sit all day in an airport and made him empty his bank account for a ticket home. shame on you united seriously shame on you. train your people! read more

I wish I could give United zero stars. It's not that the Madison airport is a bad airport necessarily, but my goodness did I have the worst experience ever because of United. I was on my way to Chicago O'hare so I could catch a flight to Sao Paolo, but we were redirected to Madison due to the plane running low on fuel (holding pattern) above Chicago. Look, I understand stuff happens with Chicago and air travel and some things you can't control, but after we landed in Madison United kept us on the ground for 3 hours only to let us know we had to deplane because it's illegal to keep travelers on planes for longer than 3 hours... wonderful. Here's where United really lost my business (seriously, I'll pay double to fly someone else): First, they landed in Madison at 10pm, deplaned us at 1am and had ZERO customer service agents there to help us. The entire airport was closed including customer service. The only agents they had helping us were the crew that's supposed to unload baggage. Of course these people are not trained to handle customer service questions and I'm sure they got torn apart by people trying to get to Chicago. The only answers they could provide were some variation of "we are attempting to contact United for you at this moment". Now Chicago isn't very far from Madison (2 hours) so the agents explained that they were gathering buses and taxis to get us there sooner because OUR PLANE HAD ALREADY LEFT. Excuse me? They couldn't even get us our bags because the plane had already gone to Chicago. And when we pushed them further on why our bags were now in Chicago and we were not it's because they sent the flight attendants to hotels and they aren't allowed to fly customers without flight attendants. Hold the phone. You got hotels for the flight attendants, but not for your paying customers that are stuck in a city they were never supposed to be in? By the way, they didn't provide food or blankets at the airport for those that had been traveling. For those doing math at home: 4.5 hour flight, 3 hours on the tarmac (as long as legally possible) and 4 hours at the airport before the first cafe opened. Additionally, we weren't allowed to leave the Madison airport because we were supposed to be in Chicago and no one had a boarding pass to reenter the Madison airport. Are you kidding me? They finally got cars/taxis/buses at 6am to drive people 2 hours to Chicago. Then, they offered me a $75 voucher, but would not reimburse me for a flight I missed from Sao Paolo to Recife because it was a different airline and it was not their problem. Repeated attempts to get answers or compensation were met with stoic, unwavering answers. Thanks United! read more

This is the worst United location of all the airports I travel to. I'm a platinum member and these guys make it real hard to stay loyal. I've called the Premier line and they can't take complaints over the phone you have to go to their website and fill out a form. I've done that before but feel they fall on deaf ears. I've left messages for Abigale and Gary on the supervisor line but they don't return calls. No one answers the baggage number when you need them. They don't deliver bags when they are supposed to and I've had two bags heavily damaged and both times they told me I need to contact the airport where I suspect the damage took place. How do I know. I got one bag fixed after calling a few different people and gave up on the second. There is one cool guy there that told me they do hat because when they have to deliver or repair a bag it's held against their numbers so they try to keep it to a minimum. I fly very week so my bags don't alway make it. That's ok but don't tell me you are going to deliver it when you are not, I'll pick it up. Rude. I'm going to have to go to Delta but I think these employees are actually delta contracts. Soooi frustrated being its my home airport now. read more