Everything was convenient until I got charged a late return fee after dropping off my vehicle 10…read moreminutes early.

Our overall experience was passable, but this location flat-out stole my Kindle Paperwhite 11. As I…read morewas boarding my flight, I realized I had left it in the glove compartment of the rental car. I immediately filed a lost item claim with clear details--including exactly where the Kindle was placed and the number of the parking spot where the car was returned. For over a month, I checked the status of my claim regularly, only to be met with the same useless message: "no results found." There is no way to reach Lost & Found directly, and despite sending over a dozen emails across 30 days, I received zero responses. No updates. No returned item. Nothing. This is beyond disappointing--it's unacceptable. The complete lack of accountability and communication makes it clear that this location either doesn't care, is actively ignoring lost property claims, or they're stealing lost items and selling them to unknowing buyers.

I rented a Ford F-150. Guy at the desk was very helpful (thats why you got 3 stars instead of 1)…read more Truck REEKED of POT. I mean to the point where if you ran the heater you'd catch a buzz. I contacted Annie Leung about it but never heard a peep. Guess they, or at least she, do not care. Good thing I didn't get pulled over. Other than that it was a smooth transaction.

absolutely awful experience, I will not condider them in the future! my credit card was declined…read morefor no apparent reason , tried to use a debit card, but they couldn't verify it? My spouse offered her card, but they couldn't take that because it was in her name! Why does it matter who pays for it? I went to Hertz and magically my card was approved! This company is a joke! Don't waste your time with them! I would put no stars if I could!

Good painless rental and professional service - on both pick up at Madison, WI Airport and return…read moreat St. Louis MO airport.

Sean at the front desk was very professional and offered an upgrade with them having extra…read morevehicles. The first car unfortunately had a mechanical issue with the suspension and needed to swap out. They quickly got me in a 2nd car and on my way. I recommend using this rental company.

03-28-2026 I booked online and when I showed up for my trip I was told they didn't have anything…read morefor me. I politely replied that I know it's not the representative's fault but that the website should've have let me book when no cars were available. She was unapologetic and got very defensive and yelled at me so i walked out.

Absolutely horrible experience from start to finish. The customer service is beyond terrible, with…read morezero communication at every step. When we picked up the car, nobody walked us to it, nobody did an inspection with us, and the vehicle was already covered in damage. Before we were even given the car, an employee told us the vehicle should not have been rented out at all and should have been taken to Texas for the season - yet they had us drive it anyway. On top of that, the windshield wipers were completely worn out and unsafe, which should never happen with a rental car. During a rainstorm, the wipers were so bad that we could barely see the road, putting us in a dangerous situation on the highway. To make things worse, staff attempted to drive the car off without properly addressing the existing damage. Later, when someone hit us and we were involved in an accident, the supervisor we spoke with refused to give us his name, which is extremely unprofessional and concerning. Despite the accident, we were told to continue driving the car. Now, after the fact, they are claiming the vehicle is totaled and are sending me a bill saying I'm responsible for it. I have been calling repeatedly to speak with a representative about this bill, and no one answers, no one returns calls, and there is absolutely no follow-up. This company lacks accountability, transparency, and basic customer service. I would never rent from them again and strongly advise others to stay far away unless you want to deal with damaged vehicles, unsafe conditions, unresponsive staff, and surprise bills with no explanation.

I rented a Kia eV6 from Budget at the Dane County airport. It was a good experience from start to…read morefinish. Tristan and Chloe were polite and professional. I had to extend my trip an extra day and that was handled with a less than 2 minute phone call. Budget exceeded my expectations and I'd definitely rent from them again.

DONT WASTE UR TIME. If you want a guaranteed unit, goes else where. Budget rates are marketed at…read morelower price for the reason of not having units available. I made a resv months in advance and when it finally was time to move I called multiple times and when I finally talked to someone to only find out there was no unit. IF I COULD RATE WITH ZERO I WOULD OF

Reserved a standard sedan or Camry. Upon arrival was offered a Pacifica minivan. Finally Ended…read moreup with a Malibu... but had to wait for it to be cleaned. Pay attention to the other reviews for this location. Staff is unconcerned for their customers, lacking professionalism. If you have another option... take it!

Absolutely avoid this Avis at ALL costs! I am a CEO and have traveled for work my entire 25+ year…read morecareer. I arrived late one night for a quick trip to give a presentation. In order to avoid an 'electric' vehicle option I checked the 'Managers Special' option at around the same cost. Upon arrival I was told that the special that day was a 18 passenger van! I asked if there was another option but told it would be another ~$100 more. I am a good driver and on principal decided to go out and take the van. I provided feedback upon return that I didn't not think that was an appropriate car to give out. Counter staff on both occasions really didn't care and acted so. I also filled out the online survey with poor reviews. Low and behold, 3 weeks later I receive a call that they say the van was damaged!!! Completely false claim, I think as retaliation for my poor survey response. Rude an unethical management. AVOID!

I experienced an extraordinary level of accommodation in scheduling, coordination for towing,…read moreknowledge and delivering valued service. Ali, the business owner, is most personable and all committed to provide quality service.

From the owner: Reliable Auto Repair at Zan Auto Shop – Madison, WI…read more Looking for a trustworthy mechanic in Madison? Zan Auto Shop, owned by local expert Zabi Ali, offers honest and fair pricing with over 10 years of experience. From engine and transmission repairs to body work, oil changes, and electrical wiring, we provide high-quality service to keep your vehicle running smoothly. Visit us today and experience reliable auto care you can trust.

Great off site location with less fees. Less than excited about the service at pickup. He didn't…read moreknow what an altima was and is. Tried giving me a Nissan Sentra even though I booked a fullsize. In no rental history world is a Sentra fullsize. :/ It's a 20min walk from the airport. Straight shot one turn. Either way, I think maybe the European culture is what's offputting to all those providing the lower star rating. But get this, they are CLOSED on the weekend.

Quick and easy rental and return. However, they charged me an extra $100 not mentioned on the price…read moreI was given from Expedia (because I am under 25). Additionally, they charge $10 per gallon of gas if the tank is not full upon return. The employee working when I returned the car did offer to let me go to a gas station and fill the tank, but that wasn't something I had time to do. (Did take photos of the car before I rented. Out of curiousity from other reviews, I asked if they take these photos every time a car is rented. They said yes but obviously that may have been untrue.)