Staff are helpful and friendly in person, but if you're lucky enough to get one of them on the…read morephone, their customer service is horrible. A few issues with two different rentals in the past month: 1. Left an item in a car inadvertently. Item was never recovered. It took several calls and long hold times each time. At one point, the employee answered and immediately told me to call back later. Not a request, but a demand. 2. Went to pick up a car at their opening time of 6 am. No one showed up to staff until 6:10. 3. The number given in the rental agreement to extend a rental provides a message to call the facility you rented from directly to extend. I attempted to call for over an hour and never got an answer. Left a voice mail in the end which has still not been answered 24 hours later.

Adding to the list... Hertz in Madison is painful. Feel bad for the employees that are stuck…read moreworking the desk with a long line, but had to laugh when one of them declared their shift was over and clocked out in the middle of assisting a customer. Don't reserve here unless you like headaches and long waits after travel days

This location is great, very fast getting you in a car, very nice guest service workers. Your…read moreintern from Steven's point was very helpful as well. Keep up the great work folks, thank you

I rented a Ford F-150. Guy at the desk was very helpful (thats why you got 3 stars instead of 1)…read more Truck REEKED of POT. I mean to the point where if you ran the heater you'd catch a buzz. I contacted Annie Leung about it but never heard a peep. Guess they, or at least she, do not care. Good thing I didn't get pulled over. Other than that it was a smooth transaction.

I swore I wouldn't rent a car again, but here we are…read more I rented a car while I was in town for a short trip to Madison. Because I needed to get around to meet someone and have a meeting or two I figured the best option would be to rent a car. When I arrived at the airport I headed downstairs by baggage. That's where all the car rental places were located. I headed to the National counter and was quickly greeted by Maddie. She pulled up my reservation. She was kind and pleasant. She let me know that they didn't have a ton of options left, and asked if I wanted a minivan. Now I would have jumped at the chance of getting the minivan had I not been the driver. So I politely declined the minivan. She let me know she could give me a Chevy Equinox, which I thought was fine. She gave me the keys, let me know where the car was located and gave me the drop off directions. I was in and out in less than 5 minutes, which was lovely. Dropping the car off was easy peasy. You just follow the signs to rental car drop off. Park in the designated National spot, and due to there not being someone outside, you drop the keys in the dropbox at the National counter inside. If I have to rent a car again in Madison, I'll use National.

Good painless rental and professional service - on both pick up at Madison, WI Airport and return…read moreat St. Louis MO airport.

I rarely rent cars and I rarely rent from the airport, but they were the only place open in an…read moreemergency. Avis was the cheapest with a friend's discount. The car was available, clean, and had no issues. Pickup and dropoff was easy. Dustin in particular was very helpful.

Car was rented out of Denver, CO, was requested at time of rental to be placed in different car and…read morewas denied. Taking car out of state, returning in Kansas city, KS and had to replace wiper blades that were useless and now at a tire shop with wire belts showing thru on tires all the way around tire. Vehicle was sent out this way not road worthy.

I rented a small moving truck from Budget during the peak of moving season (reservation made…read moreonline, picked up in person). Not much to say about the experience of being inside a bland windowless room checking out a moving truck, but the staff member was efficient and friendly and the location allows customers to use the key drop off without an additional fee (website indicates that a location may charge to use off-hours key drop off). The actual truck itself was fine; the suspension was crap but I expect that of Budget and U-Haul type vehicles. Notable occurence: I saw a REAL WOODCHUCK near this location, which briefly waddled across the driveway, grunting, before disappearing into the bushes. Might go back to see the woodchuck again.

I rented a Kia eV6 from Budget at the Dane County airport. It was a good experience from start to…read morefinish. Tristan and Chloe were polite and professional. I had to extend my trip an extra day and that was handled with a less than 2 minute phone call. Budget exceeded my expectations and I'd definitely rent from them again.

Fantastic service…read more Although the scheduled hours have the desk close at midnight, they stayed open just for me when my flight was two hours late. They stayed!! When I approached the counter someone came running towards me waiving that the Avis rep will be right back. As I waited it turns out she was helping another customer who had to exchange cars. What a wonderful Avis agent working the night shift at the Madison airport. Great job!!

I rented a car in Las Vegas. The front tires were bald and there were several warning lights and…read morealerts displayed during my trip include low tire pressure alerts. This required me to find an air source. Avis was more than happy to charge me a significant amount of money for my rental, but not so much to provide a safe well maintained vehicle.

I experienced an extraordinary level of accommodation in scheduling, coordination for towing,…read moreknowledge and delivering valued service. Ali, the business owner, is most personable and all committed to provide quality service.

From the owner: Reliable Auto Repair at Zan Auto Shop – Madison, WI…read more Looking for a trustworthy mechanic in Madison? Zan Auto Shop, owned by local expert Zabi Ali, offers honest and fair pricing with over 10 years of experience. From engine and transmission repairs to body work, oil changes, and electrical wiring, we provide high-quality service to keep your vehicle running smoothly. Visit us today and experience reliable auto care you can trust.

Great off site location with less fees. Less than excited about the service at pickup. He didn't…read moreknow what an altima was and is. Tried giving me a Nissan Sentra even though I booked a fullsize. In no rental history world is a Sentra fullsize. :/ It's a 20min walk from the airport. Straight shot one turn. Either way, I think maybe the European culture is what's offputting to all those providing the lower star rating. But get this, they are CLOSED on the weekend.

Quick and easy rental and return. However, they charged me an extra $100 not mentioned on the price…read moreI was given from Expedia (because I am under 25). Additionally, they charge $10 per gallon of gas if the tank is not full upon return. The employee working when I returned the car did offer to let me go to a gas station and fill the tank, but that wasn't something I had time to do. (Did take photos of the car before I rented. Out of curiousity from other reviews, I asked if they take these photos every time a car is rented. They said yes but obviously that may have been untrue.)