I had outstanding customer service his name is Jayson He…read morewas very detailed oriented and passionate for customer service has knowledge Thank you Jayson great service experience

Great service. Recliner delivered to hotel and picked up. Professional. On time…read more Personable phone responsiveness. I'd use them again.

After calling many medical supply stores no one could deliver same day or have a hospital bed in…read morestock. Only AAA medical supply was able to do this fast and cheap. It was fast same day hospital bed delivery for my uncle Guys came to his house and installed a brand new hospital bed from the box. Guys who came in installed the bed and show me how to operate it. Removed all the boxes on the way out. Great service and highly recommend it. Thank you AAA Medical Supply, you are truly best in San Diego

Terrible and rude. I highly recommend updating your website and communicate with the team at…read moreHorizon Medical Supply because I was told by someone at AAA they do not rent cpap machine and to try Horizon. I went to the Horizon website and called the number provided at the Horizon website.... Got the same man from AAA and told him that its the same number from AAA and Horizon like he recommended. Then when I asked him if he could provide me the number to Horizon he told me to google it and hung up!!!! I did google it you insensitive jerk and it took me to you. Hire better staff to answer your phones. You deal with people who are sick and vulnerable.

Tried to make an appointment to see some mobility scooters for 3 days . Never picks up the phone. I…read moreleave a message (3 times)with my name and number with no response. Very unimpressed!

I rented a scooter from Mobility Source for a huge conference at the Convention center and the…read moreManchester hotel in San Diego. Gino was the absolute best. He was so helpful and easy to communicate with. He dropped the scooter right at the hotel for me, and when I ended up needing it for an extra day, he was super flexible and made it happen. Being disabled, conferences like this can be daunting--but Gino made it easy and made it possible for me to fully participate. Thank you Gino!

amazon contacted the maker of the electric scooter. their manual was vague at best. this service…read morereturned my call and walked me thru to enable me to operate my new transportation... for free. I contacted other service companies..didn't help at all....... I thank u so very much...didnt want to accept any money..for helping me. 5 star service. I support this company....u wont be disappointed..trust me 75 yr old disable citizen

I want to give the biggest heartfelt thanks to "JJ" at Mobility Solutions. He was so remarkable!…read moreFrom his first home visit where he explained everything to me, accessed my physical needs, but more importantly listened to what I needed to improve the quality, comfort and ease of my life. It was not easy since Medi-cal and all the hoops you need to jump through make it a real challenge. When the day came for JJ to deliver my scooter, it was only made better by his wonderful, genuine and friendly attitude. He took the time to make sure I knew how to use all the features, how to take it all apart, and that it was adjusted to my size. He also explained what to do if I had any problems or concerns or questions. If you could duplicate anyone in customer service this is the man. He should be the spokesperson for quality care!! Thank you so much JJ and everyone else at Mobility Solutions!!

Great place for handicapped mobility needs. Helpful staff. I bought a new mobility scooter that…read moresuited my needs perfectly. A little hard to find and tucked away in a strip mall but worth it.

UPDATE: 5/30 I spoke to Lifeway, again. While I was on hold, the representative did not have me…read moremuted. Turns out, there is in fact no ship date noted in their system, another lie. Furthermore, "the $2000 is off the table, Eric definitely won't accomodate that unless they remove the Yelp review". A lot of "I told her we need to stick to the contract" statements were made. Lifeway lacks integrity, honesty, and sensitivity to our circumstances. I don't understand how the leadership of a company (Eric) can have such blatant disregard when we are neck deep in grief. I've been in communication with Bruno the manufacturer. I'm going to clarify whether this order was in fact placed on hold on 5/28 per our request (and verbal confirmation from our Lifeway rep Gio). 5/29 RESPONSE TO ERIC: These were the strange alternatives given during my follow up call with Lifeway today, and is a change in story after the initial conversation with Lifeway documented below. While I understand the custom nature of this product, the manufacturer has NOT completed the product. My family member (whom the lift was purchased for, and your team was well aware) has passed away and we are heartbroken. It's disappointing that Lifeway is choosing profit over ethics, especially when Bruno the manufacturer is in full support of the refund. Lifeway's lack of sympathy and condolences is clearly reflected in Eric's response; there is blatant disregard to the circumstances during such a tragic time in our lives. 5/29 ORIGINAL POST: At this time, I cannot in good conscience recommend this company. A stairlift was ordered for a family member, and sadly that family member has now passed. Bruno (the manufacturer) has not completed the product. It is still in production and has several more weeks of expected construction. I immediately notified our Lifeway representative Gio of the deceased family member. The next day, Gio called me to tell me that while he was able to pause the order, but Bruno the manufacturer was unwilling to refund the product despite not being fully made, and therefore the only 2 options would be to forfeit the $10,000 deposit in totality (and forfeit the product) or pay the additional $5,000 for a product that is no longer needed (and not yet made). I reached out to Bruno the manufacturer directly. They were very surprised to hear this, supportive, and created an escalation case immediately. I notified Gio that Bruno would be in touch due to the escalation case. I asked Gio at Lifeway, if Bruno was willing to complete a refund, would Lifeway honor this as well? Gio then gave me several strange alternatives, changed the initial statement and also said "hypothetically we can enforce the contract". I hope that Lifeway, as a business, will do the right thing for the customer and not proceed to financially damage a widower in grieving... especially when funds from the initial deposit have not been fully used by the manufacturer.

We rented a scooter for sea world. It worked great. Matt delivered to entrance of sea world and…read morepocket up in same place. Did everything on line. Communication was excellent. Would use this company again and recommend to everyone!!!

Had an emergency and needed a chair early morning. Placed the order 630P Friday and they were able…read moreto deliver 730A Saturday. No one else could respond this quickly. Chair was new and no issues. Pick up was the same sealess process.

Also received a call from this facility which offering me some medical supplies regarding my Mom…read morepost surgery, I came to pick up a walker and a few other stuffs for her, they even helped me carry everything out to my car, what a nice group of people, definitely recommend this service from them

I had a great experience here. All of the staff that helped me were kind and informative. Nathan…read morewas also awesome- he answered all of my questions and helped put my mind at ease when learning how to use the CPAP machine.