amazon contacted the maker of the electric scooter. their manual was vague at best. this service returned my call and walked me thru to enable me to operate my new transportation... for free. I contacted other service companies..didn't help at all....... I thank u so very much...didnt want to accept any money..for helping me. 5 star service. I support this company....u wont be disappointed..trust me 75 yr old disable citizen read more

I want to give the biggest heartfelt thanks to "JJ" at Mobility Solutions. He was so remarkable! From his first home visit where he explained everything to me, accessed my physical needs, but more importantly listened to what I needed to improve the quality, comfort and ease of my life. It was not easy since Medi-cal and all the hoops you need to jump through make it a real challenge. When the day came for JJ to deliver my scooter, it was only made better by his wonderful, genuine and friendly attitude. He took the time to make sure I knew how to use all the features, how to take it all apart, and that it was adjusted to my size. He also explained what to do if I had any problems or concerns or questions. If you could duplicate anyone in customer service this is the man. He should be the spokesperson for quality care!! Thank you so much JJ and everyone else at Mobility Solutions!! read more

My husband has muscular dystrophy and needed his electric wheelchair fixed as soon as possible. We came in the same day we called and the customer service was excellent and the repair service was excellent I would highly recommend them to Everybody with a mobility need. read more

Hostile representatives. Not interested in customer only sales. Can't trust them. Other reviews show the same pattern. Regardless of product, they are not who I want to deal with. read more

We got a referral from my grandmothers doctor for a wheelchair. Once we got the approval from her insurance. I called right away to Mobility Solutions and spoke to Julie. She was very patient, super nice and answered all of my questions over the phone. She even called back the next day as she promised and told me they had a wheelchair available for my grandmother. She booked the 1pm appointment with JJ. Upon arrival we got there 30 minutes early but had to wait a little because JJ was on lunch but within 10 minutes. He came out to the car and told us that he is ready for us. He didn't have to stop his break for us but he did! I admire the customer service from him and it was a Quick service! JJ was very professional, friendly, adjusted the footstep for my tiny 4 foot 9 grandmother. He answered all of my questions regarding how the wheelchair worked and mechanism of it. He did not rush us at all which I love. Overall the staff I encounter that day was super nice! Very spacious building they have. They have a bathroom and a small waiting area. Plenty of parking spots around. I highly recommend this business to anyone that needs a wheelchair. They have soooo much to choose from and can custom make it for you. read more

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Before I came in , I was having issues with my personal scooter, I did took my scooter to another location different company, the issue was full battery but I kept getting the warning lights about low charge , I called to set an appointment everyone was very friendly n helpful, they found the electric issue fast they explained the problem n fixed, one of connections was lose , I'm happy the issue was solved, I will definitely set an appointment if I have any other issues, I do relive on my scooter because I can't walk on my own, Thank you read more

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I want to extend my heartfelt appreciation to Mobility Solutions for their outstanding service, especially to Mel, the supervisor, and JJ. From start to finish, the experience has been phenomenal. Mel's responsiveness and efficiency in addressing all my inquiries were truly remarkable. She ensured that every question was answered promptly and every concern was resolved satisfactorily. Now, onto JJ - he's simply fantastic! His knowledge and friendliness made the entire process enjoyable. During the assessment, JJ advocated for my needs, ensuring I received the perfect power wheelchair for my disabilities. His thorough explanation of every feature during the delivery demonstration highlighted his commitment to client satisfaction. JJ even went the extra mile by manually adjusting the headrest and providing padding for my knee area, demonstrating his attention to detail and genuine care for clients. The turnaround time for the chair was incredibly quick, less than two weeks! JJ promptly scheduled the delivery and even assisted with installing a ramp for the doorway. The chair itself is stunning, exceeding all expectations. Thanks to Mobility Solutions and their exceptional team, I now have newfound independence both inside and outside my home. I wholeheartedly recommend Mobility Solutions to anyone in need of mobility assistance. Thank you, Mel, JJ, and the entire team, for making a life-changing difference! PS My name has been changed bc I leave very honest reviews lol read more

They did me WRONG!!! I have 2 un curable health problems and 6 serious health issues and my Dr. Put a referral for a mobility scooter, I live downtown S.D and less than 30 days Mel called me on July 13th . 2024 and on July 15th they delivered it. . When I saw it I told J.J. that it was not a suitable scooter for my disability's , He said I had no choice. Well I soon learned that the scooter is indoors only, and when I cross the train tracks the wheels get stuck. I weigh140 and it's been 4 months and my entire body is in extrem pain that I can not go out as I want. My Dr. Takes no responsibility, Molina takes no responsibility and mobility scooter takes no responsibility. I am ready to stop fighting for life. I am sooooo done. read more

I can't express how grateful I am to Mobility Solutions for their expert service and genuine care. From the time we ordered my son, Chris's, new wheelchair (which was amazing service right there), they have come to his rescue when he needed them. Ted Frelke is our superhero! When dealing with that technology and the regular issues that can happen, I can count on them to be right there with us. They are also great at suggesting solutions that can help. Thank you, Ted and Mobility Solutions! We are thankful for you every day! read more

Don't even go t,they have bad service Ted told me they have a selection of strollers is a lie they have only one for show and he showed me the other picture of another company . He took only 5 min with me he was rush . The manager don't care either . They have other car seat only showed me one until I saw one on Facebook and they they do carry that brand . One more thing the said the convivid stoller does not have any accessories that I have to buy them separate ,I had another friend got a stroller from special care it includes all accessories she had a good experience . With this company the medical is declining the car seat but with special care my friend had no issue . read more

a 1000 foot yacht with two heliports seats for fifty guest lear jet a bentley, lamborghini rivian and a 1967 showroom restored mustang convertible a thirty room mansion built on a private fenced 25 acre coast estate and oh don't forget your power wheelchair i got my power wheelchair through mobility solutions san diego in april 2021 this is the fifth time that mobility solutions has an absolute total demand to take six to eight (6-8) months to do any kind of repairs! it has been down more than it has been functional!!! mobility solutions either locally or the national office in nashville are completely apathic that there can be no life, no doctor appointment,no grocery shopping no social for the entire time. if you attempt to explain that the wheelchair is a required medical equipment and n o t. a luxury item you are rudely scoffed at!!! mobility solutions either location is emensllly proud of the fact that no person who has ever used a wheelchair much less been dependent on one has been employed in any capacity ever. read more

I had a great experience purchasing my first wheelchair from this company. Both Julie and Emily in customer service went out of their way to help me with this process. I am a customer for life read more

My brother been with mobility solutions for quite some time, and we have to say that they are one of the best mobility companies to work with. Everyone here is very nice and helpful whenever you need help with a service set-up or getting approval for parts for repairs. Jose Hererra, one of their experts/technicians is a master at his craft! Always carefully completing the repair with an eye for details and aesthetics. We have been waiting for a company to help us with a threshold ramp for over two years now, and Mobility Solutions and Jose specifically was the only one that made it happen. Everything is measured to a T and perfectly designed. The ramp works like a dream and is aesthetically pleasing. Thank you Mobility Solutions team for being there for us. We will always appreciate the difference you have made in my brother's life! read more

Our insurance provider assigned us to this place to fulfill our authorization for a medical bed for our son. Let me explain that with our insurance provider (Tricare) they do NOT authorize something they won't pay for. It's just not how our insurance works. As a military family we needed this order to go through quickly as we are in the stages of moving and who knows how long it could take to get a bed once we move. Yet, when we called today to order the bed I was told by some woman that Tricare doesn't cover beds. Ma'am no offense but I think I know my insurance pretty dang well after having a special needs son for so many years. I explained to her that Tricare along with our extension of benefits with Echo would indeed cover the bed and the authorization is proof of that. She refused to believe me at all and stated that this company is denying all Tricare patients, which is funny since they are one of only 2 companies in this area to provide the bed and both companies accept Tricare. So I called Tricare to find out if what she said had any merit and guess what? It doesn't Tricare does indeed cover beds and this company either just doesn't want to deal with tricare or doesn't have any desire to help patients. Either way this company has wasted our time and directly lied to us versus tell us why they really won't accept Tricare and military families. read more

Thanks to the good folks at Mobility Solutions. Ted you are amazing, after dealing with the losers at National Seating and Mobility you we're a breath of fresh air. Your caring and professionalism was above the norm. My equipment works wonderfully and I am totally satisfied. Again thanks to yo u and the staff. read more

Came in to do some repairs on my manual wheelchair and Kevin was more than helpful and knowledgeable, answered all my questions and took care of all my needs. He got me back rolling!! read more

I had an unusual and very last minute repair request, and Mobility Solutions was so amazing at supplying me with the part I needed. I had fantastic customer service, and the part arrived in good condition and before I expected it. Thanks! read more

I agree that things go slow but all of the delays have been my Doctor's office and the insurance company. Mel and Julie have been fantastic and have always called to give me updates. I'm changing insurance companies and won't be able to work with Mobility Solutions which bums me out. Insurance companies don't want to pay for things and a wrong word on the paperwork can set things back. As far as I'm concerned, they did their job wonderfully. Thank you ladies!!! read more

Mobility Solutions - Mobility Equipment Sales & Services Near Me - San Diego, California

Awesome customer service from Damon. Last Saturday I sent an email with questions to the company and he quickly responded. Took me another day to get back to him. After receiving his response, I placed my order for a critical part for my lift chair. It was after the cutoff for shipments on Monday. But Wednesday I received the part shipped from across the country. "It don't get any better than this!" These folks know how to deliver. read more

I've been coming to Mobility Solutions for almost 25 years and got my last 5 wheelchairs from them. The last two chair I got were a Quickie 5R and Quickie P222 SE, which I needed some special adaptations put on it and Rink and Rick made sure that everything I ordered was on the chair when I received it. When it comes to letters of justification for certain things needed on a wheelchair, these guys are off the charts the best! When I have questions about things like insurance coverage for my wheelchairs, Mel is the one I usually get the best answers from and when I need to schedule repairs, Carmen is always courteous on the phone and gets me hooked up as soon as possible and is willing to work around my schedule. When I need my wheelchairs repaired, Jaime, Kevin and Rink know their way around my chairs and get me back in the game very quickly. They will even come to my house if I'm not able to make it to the shop to get my wheelchairs repaired! I wouldn't go anywhere else but Mobility Solutions for all my wheelchair needs! read more

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I was looking forward for a nice 3 day stay ay the Manchester Grand Hyatt because of the invitation I received from Auto Club. But in my haste I had forgotten my walker due to a knee operation. When I arrived at the hotel I mentioned that I truly needed a walker or a scooter to get around the hotel for my meeting. Nick at the bell hop station highly suggested Mobility and gave me their number and to talk to Geno. I called twice and left a message of contact but to NO avail there was NEVER a response. My PAIN was so unbearable that night I had to cut SHORT my stay at the hotel. Afterwards when checking out the following morning due to PAIN , walking around the hotel with NO support, I advised the hotel why I was leaving so SOON due to no response from Mobility. Within 15 to 30 minutes AFTER checking out Mobility calls me for their services. So much for customer service or CARE...Beware before you even think to use that company for a disabled love one! read more

Great place to get my wheelchair fixed. Kevin does an amazing job fixing my wheelchair fixed, he makes sure the wheelchair fits properly and always has a positive attitude. Mobility Solutions has helped me when I have a problem with my wheelchair and they keep me informed of how the repairs are going. If you ever need anything this is the right place to go get your wheelchair fixed or to buy an equipment. read more

If I could give Negative Stars, I would. I'm shocked that this place is still in business. Every interaction (except for secretaries) has been a complete nightmare. One of the owners, Marty, is the biggest prick. His customer service practices are downright horrible. He needs to retire. I can't waste any more time thinking about them. Take your business elsewhere. read more

After reading the negative reviews I made it a point to visit their office and showroom. It was a great experience all around. The office staff and Rink in particular turned themselves inside and out to expedite delivery of my wonderful scooter. Can't say enough good about them. Competent caring thorough and pleasant. The other reviewers must have had a bad day. Highly recommend them!!! read more

For months now all I get are excuses and Ill call you back. Yeah right more like Im the one who does the calling. I was ordered a scooter for a reason but these people don't seem to care. I should have had it before Christmas but no Im still getting the run around. Ive fallen once already so I don't go to far in my own yard. First and last experience with them. read more

Geno literally stole our money. We pre-paid for a chair rental and had to cancel 2 days prior to our trip to San Diego. He said he'd refund our money immediately. Five weeks and several promises later from him, NO refund. He also had the audacity to yell at me, and told me I was being impatient. This man lies through his teeth and is horribly mean. I have since filed a dispute with our credit card company, and the hotel that recommended him to us told me they're never referring them again. read more

The people here are really helpful & nice especially Frank, when my old power chair broke down he came down to deliver my new one himself

Worst customer service ever. If you want to be treated like a number, then this is the company you want to call. We received the Pronto scooter 2 years ago and the thing keeps falling apart. I would never recommend buying that brand. Jazzy is much better. It's been over two weeks since our service call, and we are still waiting for them to get the parts to fix. You can NOT mess with peoples mobility with slow service and people who do not care. read more

Don't get me wrong. Jessica/customer service rep was very courteous. HOWEVER, the business she works for provided her/me with a price quote for a foot pedal for a transport chair of $81.53. The next day I was getting ready to order the part, she tells me that she was mistaken with the price and that the real price is $138 coz' it didn't include S&H. That's $50 just to ship. Poor coordination, communication & customer service! I could have already purchased the part from another reputable company and this item would have already arrived in time for my 87 year old mom. NEVER AGAIN! read more

Agree that Jessica, their customer service rep is courteous, but I do have to say that things must move very very slowly at Mobility Solutions. From initial doctor referral to order to shipment to delivery is well over two months on a pediatric walker. Geez, I probably should've just bought the walker online and paid for the thing myself. read more

Overall not the happiest with the service we received. 1. Everything moves really SLOW. 2. We told our rep that we would be purchasing the e-motion wheels regardless of insurance approval and when I finally got frustrated with how long it was taking they offered to courtesy bill until approved by insurance to get the ordered placed sooner. 3. When they ordered my husbands e-motion power assist wheels they failed to ask us if we wanted any of the options that were available. I think that when you order something so expensive that they would ask especially after my husband ordered such specific features on the wheels that came with his chair like ergonomic grips and blue tires etc. read more

Regrettably, I have to revise my review :-(. Needed some supplies (seat covers, break handle covers) and emailed to get pricing. After several additional emails, 2 MONTHS later... nothing. Not even a "try Amazon, we focus on the big stuff." I see a HUGE opportunity for a small business person, because all these medical supply places apparently are horrible. Is it the paperwork? I don't know. I do know the markup is huge. But the thought is percolating in my entrepreneurial brain. LOOK OUT Mobility Solutions, Symbius, and even Colours! read more

My experience with Mobility Solutions thus far has been bittersweet. Although the customer service I've received from them has generally been fair to poor, and the process of getting routine repairs done (until recently) has been frustrating and disheartening. But, I have appreciated the times when the employees there have stepped up and shown me kindness, been receptive to my needs and concerns and properly responsible with their jobs. read more

got a 3 wheel scooter there. they got it a month later than the date they said they will have it (and NO, it wasn't because of the manufacturer. they just wanted to save a buck to bundle other shipments together, they said it!). i saw the invoice and they charged my health insurance $650 more than other retailers ... i guess you need to feed the middle man, my health insurance company is also a middle man ... grrrr. the whole system sucks. do you wonder why your health insurance premiums increase regularly???? read more

bought a lift chair was 499. plus we paid 200. more, for what was called white gloves delivery. trucker showed up by himself and couldn't manage the stairs and bends. I wound up humping this chair with his help. Nice guy, showed me the way bill that was marked for 2 installers. when he asked for help, he was told he could handle it. company ignored all my calls and emails. now left to deal with credit card co. to recoup 200.00 would not use again for any reason read more

They had my daughters wheelchair for a week and still did not even submit a quote to the insurance. If someone had to go without legs for two weeks wouldn't that be a problem? Jessica is very but that is all I can say.. read more