Mike K from Uniques indoor Comfort. He cleaned , changed filters and tested equipment He service high velocity system and heat/ AC pumps. He covered his shoes every time he entered our home. He was fryebds y, efficient and explained what he was doing. Best regards, Pat and Ken Davis read more

Buyer beware! Very disappointed. New 8k furnace 14 months old need repair. They don't service anymore. Called my oil company no problem repaired same day. Don't be bought on owned by ACE Hardware. They jimmied the whole install very unsafe to just get done after 2 days of multiple people rubbing their heads. JOKE!!! read more

Our experience with Unique Indoor Comfort was excellent! The customer service has always been exceptional. Installation was prompt, professional & friendly. Any questions or concerns we've ever had with our new heat pump system within our 1st 8 months, have been answered in less than 24 hours. All the technicians have been very knowledgeable as well as personable. We highly recommend Unique Indoor Comfort. Their bid was comparable to others that we got, however we went with them after conversations & that they were MA Save approved, & Ace Hardware affiliated. We found we got a great value with zero headaches or hiccups in the process! read more

Working with Unique Indoor Comfort was initially positive, but quickly became a nightmare since their bookkeeping department is a mess and their representatives are not responsive. Here is one nightmare. The whole repair took almost a month. The compressor and line were iced over in the middle of a cold winter day so we had no heat. A Unique technician made a DIAGNOSTIC visit for which we were charged $266.64. A second visit was made to make a repair and we were additionally charged $545.42. But the system was still not working! Another Unique technician came to evaluate the problem and found it iced over again. He said he would have to wait for the unit to thaw before he could make a repair. A week later, someone else came and told us we had to wait for a part. OK, things happen, but when that part was installed, and we were charged, the system broke down again. In the meantime, over the course of weeks of freezing and thawing on the lines which we were charged for as repairs but not reimbursed when it didn't work, a leak came through the roof. Now we have to do a roof repair but we can't do that till, as it is finally determined, the whole system is replaced at a tune of over $11,000. OK, we replaced the system. Did they replace the lines? no. Did they credit the original payments? no. Did they damage our door and floor during the installation, yes. Did they come to repair the damages? no. When we asked for clarification on charges, were we given them? no. It was frustrating not to get clear answers, to pay for a diagnostic test that did not properly diagnose the problem, to have multiple visits with repairs that did not work, to have installation done by people who did not install professionally (Ie damaging our door and floor), and finally, to have a bookkeeping department that can't provide records and an unresponsive "customer experience manager." Good luck if you choose to work with Unique. We're not anymore. read more

Our new home was built in 1920. We recently moved in and knew we didn't want window units and didn't have the right walls for ductless mini-splits. We vetted 3 quotes and Unique Indoor Comfort came in as not only the lowest but the best thought out plan. They came out to inspect on a Friday and began the job Monday. One company recommended ducted A/C from the attic to our 2nd floor and high velocity from the basement up to our 1st floor - both would've been massive changes to our new home and take up a good portion of the basement. Another well-referred company recommended high velocity for both floors but were unable to get it into a family room and offered a ductless mini-split for that room. Unique came in with high velocity on both floors using the attic only and were able to get into each room with a minimum of disruption. They were here 4 1/2 days. Our contractor inspected after the job was done and gave a big thumb's up. Highest stars given for professionalism, friendliness, caring attitude, skilled technicians, and best of all, booties on all shoes every time there were inside. They received feedback about a subcontracted electrician very well and gave us half off the 2nd year's maintenance plan. Also gave a recommendation for a mason for a big outside job and he's great, too! We can't sing praises high enough for this wonderful family-owned company who took care of our home like it was theirs. read more

Quality install and service!! Steve and his crew were great! Providing a few options within my budget and needs. Very thoughtful and professional in everything they provided from the initial consultation, timing install and clean up!! We we're very pleased! We purchased a hi velocity system for our home and mini split for the basement Thanks for making this process so easy and streamline read more

These guys are literally the best in the business. They are perfectionists and listened to our every request intently. A white glove experience from start to finish. Naturally there were some kinks when the system was installed. They came the same day to address them and communicated clearly throughout the process. They cleaned up thoroughly after they were done each day and left our home cleaner than when they arrived. Would highly recommend to anyone who needs to update or improve there heating and cooling. read more

I hired Unique Indoor Comfort to service my space heating boiler for my building, thinking that it would be a good way to better understand what my options were for heating my home through the winter. The technician was polite through the whole process as we fired up the system to see how it would perform, and I sat with him while he did his thing. I paid my bill, thanked him for his time, and he was on his way. It was only several days after the fact that I learned that he had intentionally disabled my home heating system. It was old, and needed replacement. I get that. It was probably unsafe, and it may have been one of his professional responsibilities. However he could have very easily have said any thing from, "Hey, this is unsafe. I can't leave this operational, but here are your options" to "I know a plumber who can help you with this." None of that, he just walked out, and left me to figure out what was wrong with my heat on the next cold night. I called Unique Indoor Comfort repeatedly to find out what they did to my boiler, and why. Each time they confirmed that their technician had condemned my system, no one was coming to turn it back on, and they offered no solutions for repair or replacement. I called Unique Indoor Comfort for information, maintenance, and helpful suggestions for my home, and got the exact opposite. Their service was probably legally correct, but terribly irresponsible and literally left me in the cold for months at the start of a long and brutal winter in New England. read more

During some recent construction work, I found out that one of the interior units was not installed in a very professional way. Updating review as a result. I would not use them again, and I am switching companies for the bi-annual maintenance, too. Would not use them again. read more

Terrible experience. Jason, their primary sales rep in Woburn has a bad attitude and represented Unico high velocity very poorly. Unico is a high-quality system which I have used several times in other parts of the country; but you do need someone to install them that knows how to do it. Could not believe the attitude I got from that guy and how unhelpful and hostile he was. I can't speak to the quality of the company's installation and repair work because I never got that far with them. They just led me on and then blew me off regarding work on a Unico system and other work because they were too busy with higher paying work, didn't need the work, etc. Awful experience. Wasted my time. read more

These guys installed a high velocity system in our old Victorian house and I am honestly blown away by the system and their service. I typically don't write good reviews and I'm often frustrated with home improvement stuff - it's hard to find honest contractors who stand behind their work. But, man, this was a FANTASTIC experience. Their communication the whole way through the process was excellent. We have a very complex situation with the house and somehow Unique Indoor Comfort was able to navigate through the old, cramped walls and run central AC into every room in the house and they ONLY MADE A SINGLE HOLE IN ONE WALL! The hole they made was cut carefully and they were able to simply put the drywall they cut back into position. This means I didn't need any carpentry to run central AC in my whole home! The service guy, Brian, was an absolute expert and truly the most professional guy I've come across in all my years as a home owner. He worked so hard to avoid making any holes in the wall, putting in extra hours to work around all the weird Victorian construction complexities. Just as impressive to me is that they stayed on the job every day until it was done. It's so hard to find this these days - it seems like every contractor just overbooks their jobs and if something stretches out, they move on to the next job and slowly finish the last 10% if your job. NOT this time. They stood behind their work. They stayed on my job until it was done. In our basement, the equipment takes up less space than i was using to store my old window units. Almost no floor space! And the work they did for the ducting is really, really nice. Finally, the AC itself. So far, it's perfect. I don't want to jinx it, but it's very quiet and cools the house down to 71 with no problem whatsoever. People say these high velocity systems are loud - NOPE. If installed correctly they are very quiet. Humidity is perfectly low. I love this thing and my house is the perfect temperature. read more

They installed my high velocity AC 9 years ago. I ran in to a few problems over the years and they always stood behind their work. I highly recommend them, very devoted to their customers. We love our Unico High Velocity AC. While it was not cheap it was the best improvement we have made to our house. You will not go wrong with Don and Steve. read more

Our central AC unit went out on July 3rd, right in the middle of a wonderful New England heat wave. While many other companies told us they were "no longer accepting new customers until the end of the season," these guys worked with us to find a time, as soon as possible. The technician was punctual and took the time to explain what he was doing and why. The AC fix was fairly simple, but he also fixed an issue with my nest installation and took the time to inspect the entire unit, inside and out, heating and cooling, to let me know if he noticed anything additional. He pointed out something that needs to be adjusted on my heating system and I will definitely be calling them again in the fall to do the work. read more

These guys are great. They always show up on time and are extremely responsive. I have used them for maintenance on my HVAC, finance and hot water heater. I also do the maintenance plan now and when I had an emergency then came out right and fixed the issue. They also have me detailed information on the diagnosis and how they fixed it. I highly recommended them. read more

I highly recommend Unique Indoor Comfort. My wife and I purchased a 1911 home 2 years ago. Closet space in these old homes is basically nonexistent, so I thought that central air conditioning was out of the question. I heard about high velocity air conditioners and contacted Unique Indoor Comfort. Jason C. was very knowledgeable and patient as I asked all of our questions. We decided to go with a two zone Unico system. Steve, Jason and crew exceeded our expectations. They were prompt, courteous and did what was necessary to meet the time estimate for the installation. They also cleaned up before leaving each day, leaving the house in the same condition as when they arrived. The system was installed around the 4th of July and the heat wave we experienced allowed the system to be fully stress tested, which it passed with flying colors. read more

Great service and crew. They left my house cleaner than when they found it! It was 8 days of work to snake a high velocity system through my house (built in 1865). They were extremely communicative about the various steps, showed up on time, and stayed with the project until it was done. They were willing to do things differently when I asked, and to explain to me why a particular idea would not work. I highly recommend them. read more

Unique Indoor installed a Hi velicity system in our first floor and a ductless system in our third floor. Steve and Brian were real pros. Both systems work flawlessly and we feel lije we have a new home with central ac on the first floor. Highly recommend their company and services! read more

I had issues with my HVAC two nights ago, when it started blowing out cold air instead of heated air, right as the polar vortex moved in on our region. Yikes! I called Unique Indoor Comfort on a Sunday after hours (after others in my building had recommended this company) and got a voicemail - so, thinking it wasn't a terrible emergency, I just filled out the form on their website. Steve got back to my email on the same day and quoted me the cost for diagnostics and then explained that parts and labour would cost extra, which I had expected. Steve followed up on his email the next morning with a call to make sure I wasn't left in the cold - and I was able to get an appointment that same day! Steve even brought over a part to fix the HVAC on the same day as diagnostics (from my experience, these things usually takes 2 visits) because the other HVACs in the same building have been having similar issues. Pricing was more than reasonable and very transparent. Very happy with the customer service - Steve called 30 minutes before his arrival so I can carry on with my day and not just wait around. He wore booties to keep my floors clean and made sure his work area was all tidy when he left. Based on the responsiveness and extra courtesies, I would definitely recommend Unique Indoor Comfort and Steve Martin for HVAC needs! read more

Just had a ductless system installed and could not be happier with the service. Steve provided multiple options based on my budget, and never did the "hard sell". It took a couple of days to install (which was communicated ) and each day I returned home you would never have know people were in the house doing work. Their attention to detail was great, for example they painted the connecting hose to match my wall color. I would highly recommend Unique Indoor Comfort!!!! read more