Since my last review, the owner of Leigh's contacted me by phone and has explained to me that their…read moregoal since purchasing the store has been to improve customer service. She was very apologetic and said she will address concerns at a company meeting. This spoke volumes to me. I was very impressed with the phone call and I believe things will improve. Today I received a very nice note from the owner. Because of this excellent response to a review I placed earlier, I am adding a star to the review, and I am looking forward to visiting this store again when I am back in Michigan. I feel that it is run with professionalism and care. Thank you for calling me and sending the lovely note! It's small businesses like this that make Yelping fun! By the way, did I mention all of their cute clothes they have? (As well as a great makeup variety and shoes) :)

Cute store and bought a pair of very high end pants. Was asked by associate if I wanted them hemmed…read moreand I said yes. I pick them up after several days and get charged $30 for a simple hem. One would think with a price tag that high and an "upscale" store that would be included, especially as the associate asked I wanted it done. Sour taste after that purchase and they lost a big future customer

I absolutely loved my experience at True Society in GR! Everyone was so welcoming and kind. Grace…read morewas absolutely incredible, she made me feel so comfortable. I didn't have many ideas on what I wanted, but she was so easy and fun to work with and helped me find my perfect dress. I would recommend them to everyone!

Disappointing Experience at True Society…read more I recently visited True Society with my daughter to help her find her wedding dress, and unfortunately, the experience left all of us feeling disappointed and disheartened. From the very beginning, the consultant assisting us showed very little interest in my daughter, her engagement, or her wedding. She didn't ask about the date, the venue, or any personal details that might help guide the appointment--details that make this process feel special and tailored. My daughter had even submitted photos in advance of the dresses she was hoping to try, but when we arrived, none of those dresses had been pulled, and it seemed there was no record of what she had sent. It felt like we were just another appointment on the calendar, not real people shopping for one of the most important garments of a lifetime. Our group was small--just four of us--but we weren't offered a single refreshment. We watched other groups being served a variety of drinks while we were never even asked if we'd like a water. It may seem small, but in an environment meant to celebrate such a joyful moment, these details matter. Perhaps most frustrating was that we clearly communicated a budget of $5,000, and nearly every dress pulled for my daughter to try was significantly over that. Ignoring someone's budget not only adds unnecessary stress to an already emotional process, but it also shows a lack of respect for their preferences and financial boundaries. We had visited other bridal shops that treated our experience with care and enthusiasm. They made an effort to connect with my daughter and show genuine excitement for her big day. That kind of warmth and attention is exactly what you hope for when shopping for a wedding gown. Unfortunately, True Society missed the mark completely. When someone chooses a bridal boutique, they're not just buying a dress--they're trusting you with a piece of their story. It's about feeling seen, celebrated, and supported. For a store like True Society, where the stakes are so personal and emotional, creating a positive and personalized experience should be the standard--not the exception. Sadly, we left feeling like an afterthought rather than a bride and her loved ones on a joyful search. I hope this feedback encourages the team at True Society to reflect on the importance of connection, attention to detail, and genuine care in every appointment.

I love the quality& selection offered here! Such beautiful clothing & priced so reasonably! I…read morealways leave with something flattering to wear and don't break the budget doing so

Every time I go there,I spend all my money from my clothing account and I get my additional 10%…read moreoff. They carry great quality name brands, and have an excellent name-brand purse selection! The prices are reasonable, especially during the first Friday of the month sale. I really love the fact that they carry ALL sizes!! I have always had great and helpful experiences with the employees. By far my favorite consignment store!

Down to Earth has been a favorite store in Grand Haven. I stopped in today to look around and was…read moremet by a wonderful sales associate. I found (3) items to try on and she placed them in the dressing room. She took time to check back in to see if there was anything I needed and was very helpful. Checking out with the owner was another experience. She rang up a necklace and the looked at the price tag on the jacket, I had hoped to purchase. She looked at me and said the wrong price was on the jacket. "Obviously someone has put a different price tag on this coat", With that, she ripped the price tag off and looked at me as if I had replaced the tag. I told her I did not that that was the tag that was on the coat. The tag did not look like it had been tampered with, and I was not sure where she was going with her acquisition. There were a number of other customers standing around the check out counter. I was embarrassed with the way she handled this. . Needless to say, I did not purchase the jacket. She may have had a bad day. I hope she treats her other customers better than she did today.

Dusti and Ryan are amazing humans!! They always make you feel welcome and give honest opinions…read morewhen asked. They are not just there to make a sale, they are there to empower women and make them feel beautiful too. Unfortunately, I think I am going to need a small loan to add on to my dressing room to fit all of the amazing goodies that I find there!! If you are looking for a place to shop that not only promotes women supporting women but also has the cutest up to date clothing dont walk, but run to DTE!!

The store manager was amazing that helped me find a beautiful dress in the front of the store which…read morewas the designer section. I had a great time.

MANY beautifullll dresses to choose from, very kind helpful women that work there that are ready…read moreto help you find your perfect dress. & Great customer service!

A D O R E D B O U T I Q U E…read more You guys, Adored Boutique is amazing in every way possible. They aim to help women grow their ethical wardrobe and empower the makers! What does this mean exactly? -They sell products from companies that empower and support survivors of human trafficking -They focus on providing fair wages to the makers (love it!) -They give 15% (or more) of their profits to organizations with touching missions! -They love to help women find perfect pieces to highlight their natural beauty I MEAN CAN IT GET ANY BETTER?!

This is my favorite gem of a place in G-Rap! It checks all my boxes:…read more 1. Socially and environmentally ethical 2. Truly pretty, on-trend, high-quality clothes 3. The owner is one of the most lovely, helpful people and I genuinely enjoy going into chat. I have bought everything from work outfits to beach dresses here. Stop in, learn the story and support an awesome local business with a great cause!

I agree with Ms Liz who wrote an earlier review. Muriel's was the most amazing shoppe! I…read morerecommended her to every woman with breasts that needed covers! She was a miracle worker! She knew IMMEDIATELY what bra was best for your girls. When I went in to the store today, I didnot realize I would not find Ms Muriel. Instead, I found an impudent young woman that didnot give a damn what I, nor my girls, needed. I was informed I would need to make an appointment for a fitting. Mind you, there was NO ONE in the store. At all. Nor did she care that I had drove two hours to get there. She merely shrugged, gave me a card to call to make an appointment, and sent me on my way. I will NOT be making that appointment. PS I didnot want to give any star review! A "0" might do!

So disappointed I been here and the assistant brought in a bra put it on the third hook it was…read moresqueezing me I could barely breathe and the owner said it was fine and looked good

I worked with Avery and she was so helpful, calming, understanding. I had been to two other bridal…read moreshops and feel they were not as genuine - more putting on a show. Avery understood what I wanted in a dress as a more mature bride and my daughters also loved her and trusted her. The staff from the time we walked in was great! So glad I found my dress at Bridal Elegance as I was thrilled to give them my business. Highly recommend if you want honesty, trust and a genuine opinion, not just pushing a sale!

They care more about money than they do the bride. They are all trained to be sleazy salesmen…read more Kristin was incredibly rude when I emailed asking for my return. Refused to provide proof or call and talk to me, (Probably because she knew she was in the wrong and treating me poorly). Instead she emailed with a condescending, belittling tone. Proving she's much more comfortable with her 'see you next Tuesday' approach rather than a helpful one. Brides already have enough to worry about. You shouldn't have to worry about being scammed. Trust me, if you address it and ask for proof, they'll just let you know they could've charged more.