Let me start with Kendall. She was the one who set me up in my exam room. She was so friendly,…read moreprofessional and just down right relatable. This establishment is incredibly lucky to have this young lady. I've never felt so comfortable in my eye doctor's office, until now. I will definitely be coming back because the staff here is so friendly. My last eye doctor did not treat me with the respect Comprehensive Eye Care's staff did. I felt heard, understood and respected. This is so rare. Dr. Derksen is the best eye doctor I've ever encountered. She explained things to me so I could understand what's going on with my sight. I can't give enough praise to this office. From the check in process to the check out process, everyone you encounter here greats you with a warm welcome. I'm incredibly impressed with how amazing this office is!

Welcoming atmosphere, clean and friendly caring staff…read more Everyone was super kind, greeting upon entry, screenings, exam with doctor and choosing frames and talking about contacts. Way to bring back customer service CEC!!!

I really needed new glasses after not having a good pair for a while after getting out of the…read morehospital for a rare condition. I made an appointment at Americas Best in Springfield, and this was the best experience I have ever. The store was clean, well kept, and everyone was super nice. Roberta and Tammy were so kind with helping me, and accommodated me with my wheelchair. The Optometrist was also great. He doubled checked my vision, and made sure my eye were healthy. He was very thorough, but also quick! There was a pair of glasses I wanted that I had bought years ago, and Roberta called a store in Arizona to get me the last pair in the country! She went above and beyond for me. Tammy could relate to what to what I was going through, and treated me like family. Thank you all for being so kind, and understanding my situation. It means so much to me.

Buyer Beware. I highly recommend NOT using America's Best. First Eyeglasses: Screws kept coming…read moreloose and eventually frame broke. Second Eyeglasses: Not the same prescription, I have problem wearing. Third Eyeglasses: I bought frames to put the the first eyeglass lenses in and whoever did the work put a screw in that was totally different in style and color from the other screws. It wouldn't tighten down. It was not stripped, it was the wrong size. I will never go back to America's Best.

I stopped in to have a pair of glasses repaired. The associate was friendly and professional. He…read moretried to solder the glasses but it didn't work.the lobby was clean, spacious and had a great selection of magazines laid out on a coffee table.I would reccomed them to folks in Springfield.

Took glasses to Shawnee Optical for a right lens replacement due to scratch. Told 2 weeks. Called…read moreat 2 weeks, not back from lab yet. Called third week, no status, waiting on call back, never got a call. Called me Thursday said glasses were ready. went to pick up, right lens looked great, but left lens was all scratched. Left lens was perfect when I took them in. Manager said I should have taken my frames home. I said, " I don't work here or know your policies, isn't that up to the customer rep who took my glasses in for repair? They say they are fixing them but i'm waiting another 2 weeks or longer.

This is a horribly ran office. Waiting room is dark, dirty. The staff was not professional or…read morepleasant. Waited an hour to be taken back...then only a small portion of the exam is done by the assistant.....then placed in room where I sat for another half hour before leaving unseen... Keep looking!!!!

Slowest place I have ever been. Here twice already and waited 2 hours each. I'm waiting now and my…read moreappointment started early at 9. I've been here for an hour already and about 6 other people are in front of me..... UPDATE: I went to Kabbes Eye Doc and he fixed me up in about 20 minutes, one appointment and he figured out what was wrong and I didn't have to go back

since the office was sold to My Eye Doctor it is no longer the type of care that it use to be. It…read moreis now more like an assembly line, staff not as friendly, it's hurry up and get exam done pick out glasses and pay!

Unfortunately I'm unable to leave a zero star review!!! Most…read moreof the office staff with the exception of a few are rude and act like you aren't very important. Being in customer service myself and being treated this way is very Frustrating. My eye appt was on Aug .17 of 2024 and here we are into November and still haven't received my new glasses. Have phoned the office multiple times and get different answers each time. Funny how you receive 50 emails about making appt to get your eye check up and then after they have your money$$$ NOTHING BUT CRICKETS.. I will be changing eye doctors ASAP... Would recommend to anyone who currently uses this place or is considering it to do the same!!!

Long wait in the ER, nurses didn't get my vein but still put saliene and morphine into my arm,…read morenobody knew it wasnt in til I went for a contrast CT scan, arm was so sore for days following since everything they injected into me was in soft tissue. Had to call the nurse 3x to see if I could use the bathroom I was in extreme abdominal pain and was told nothing was wrong. Only plus side was that most of the staff was very nice.

Absolutely terrible hospital. They do not care at for patients or their families. We were lied to…read moreseveral times. I would recommend finding another provider for your loved ones if at all possible.

I don't blame Eye-Mart for this, but I broke two pairs of prescription glasses during the pandemic…read moreshutdown and Eye-Mart was, of course, closed. Apparently liquor stores were considered "essential" businesses, whereas vision centers were not. I drove around for over a month wearing readers I bought from Krogers. Not good. When they reopened, for some reason they couldn't see me and I could barely see them (haha) so I booked an appointment for June 27 (almost a full month later). Meanwhile, I still couldn't see, so I requested a copy of my scrip from Eye-Mart and ordered a pair online from Warby Parker. Note to self: Never order from Warby Parker again. Their glasses are way too pricey and they leave it up to you to file a claim with your vision plan. Not good. Zenni, on the other hand, is dirt cheap, but I found that out too late. Eye-Mart loves VSP. Tell them that you have it and they'll shine your shoes and give you champagne and hors d'oeuvres while you wait. Just kidding, but not by much. There's a new eye exam in the pre-screen that is absolutely worth it. Shortly afterwards, I was seen by a doctor for the full vision exam. No complaints at all there. My scrip was over 2 years expired, so it was time. Figured I'd buy a pair while I was there, even though I didn't really have to. I forget what the frames cost, but by the time they loaded up (upsold) the lenses, the glasses tallied up to close to $600. Thanks to my vision plan, my out-of-pocket was only $101. But get this -- the other day I went to Zenni online and I got a pair with magnetic clip-on sunshades for $119. No vision plan, no nothing. And then I bought another pair the next day that was according to my prescription for only $63. Again, no claim to my vision plan. I will continue to go to Eye-Mart for my vision exams, but I don't think I'll buy glasses from them anymore.

Long wait times even when you have an appointment.I have waited an hour past my appointment time…read more They have really gone down hill since taken over.