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Union Brewed

5.0 (2 reviews)
Open 7:30 am - 3:00 pm
Updated 2 months ago

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11 months ago

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10 months ago

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Keebler Coffee Roasters - Interior

Keebler Coffee Roasters

(10 reviews)

Keebler coffee always hits the spot…read more Comfortable, cozy atmosphere with plenty of seating. Always, excellent service! Dihlyla is a gem! I love the Matcha and Mr. Wonderful sticks with his staple, a mocha.

(If not for D, this would be a 1 star review)…read more I've been a regular at Keebler Coffee for about a year, and until recently the service has always been solid. But over the last two Saturdays, my experience has been extremely disappointing because of the new barista, M. Two weeks ago, M waited on every person in front of me, but when it was my turn, she never took my order. She spent some time finishing (or appearing to finish) tasks for earlier customers, but once those were done, she drifted into random, meaningless tasks instead of helping the people waiting at the counter. My order was never taken at all--I stood there for 15 minutes and eventually left. It was one of the most bizarre customer service experiences I've ever had. This past Saturday wasn't any better. There were only about seven people in the café--three of them in my group--and yet M still couldn't figure out who a prepared sandwich belonged to. The same thing happened with a drink order. She simply couldn't identify which customer the items were for, even in a very small crowd. It was disorganized and frustrating to watch. Once again, the only thing that kept the situation from completely falling apart was D, the barista who consistently provides excellent service. D stepped in, tracked down the correct customers, took orders efficiently, fixed the mistakes M made with mine, and kept the café running smoothly. D is professional, attentive, and clearly cares about the customer experience. It's easy to understand why she seemed frustrated--she was essentially doing her job and M's at the same time. Keebler Coffee has been one of my favorite local stops, but M's lack of basic customer service skills--difficulty taking orders, organizing them, and delivering them--has made my last two visits extremely disappointing. If it weren't for D stepping up and keeping things on track, this review would be much harsher. I truly hope management addresses what's happening, because the service here used to be dependable.

Union Brewed - coffee - Updated May 2026

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