Company sent me a wig that looked nothing like the one in the pics/videos. I got the wig and initiated a return the exact same day. When they got the wig back, they only offered me 50% refund saying that it was altered and smelly. I didn't do anything to that wig. After some back and forth, the seller told me they would give me my full refund but I had to leave them a 5 star review first. No. TikTok also sided with the seller and denied my refund. I've escalated the issue with my bank. These people are scammers. Look at the reviews. read more

UNice Hair - Ultimatum for my own money back. - Wigs Near Me - Carson, California

Did a little wig shopping, was recommended this place by a hair stylist. They had some nice looking wigs, but nothing really catching my eye. I over heard the cashier mention wigs can also be bought online, she could not do it for her, but they could definitely be bought online for more lengths and styles. The price points were decent. They weren't too high, but not low. The lowest I seen was like $111 I think for a bob. I don't normally buy wigs, so the pricing on them is unfamiliar to me. I didn't get anything but it's good to know this is here. read more

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I never received the hair. Which I order back in June for my grandmother for her birthday. Which has already come and go. I will not be purchasing any more products from UNice hair. I have contacted the company to handle this matter only to be gaslighted that they did not give me the wrong tracking information making me believe it was never actually sent until I contacted UPS. Then was given the proper tracking information. At this point this is obviously not a fully organized process for any company to handle business. Now looking at the views all over it's clear that this company has been clearly not sending out the products that customers order which is fraudulent. read more

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This company is a Fraud, they are stealing money from customer. I bought a hair from them over a month ag. At this point I never received my product. Their customers service is terrible and disrespectful. All I want is either my hair that I order or you refund my money. Stop stealing from your customers when your company is fake. read more

I needed to purchase a replacement bundle after buying kinky straight hair from this store a few months ago. Because I was picking up my kids, I sent my mom to the store on my behalf. She was told that they do not sell kinky straight hair and that Yaki was the closest option. Trusting their guidance, she purchased it. Within one hour, when I received the product, it was clear that the texture would not blend at all. I immediately called the store to ask if I could exchange the hair or receive store credit. Despite being a repeat customer, they flat-out refused to work with me in any way. This situation was disappointing and completely avoidable. The hair was unused, purchased the same day, and the misinformation came directly from their staff. Their unwillingness to offer even store credit shows a lack of customer care. They have lost a loyal customer. I will not be purchasing from this store again and would strongly recommend purchasing hair online or finding a different seller who values repeat customers and stands behind their service. read more

Great customer service . Will return super great prices can't wait to see my final look .

I am posting this to formally document consumer fraud. I lost $229.38 to this company after being issued a false tracking number marked "delivered" for a package that was never shipped or received. There was no delivery attempt and no proof of shipment. After further investigation, it is clear this is not an isolated incident. There are hundreds of customers reporting the exact same scheme: fake tracking numbers, false delivery confirmations, and no merchandise. This points to a systematic operation, not a mistake. All evidence is being preserved and submitted. This matter is now being escalated through The Better Business Bureau, The FBI Internet Crime Complaint Center, A formal police report and my local media for public exposure. At this point, this is no longer just a refund issue it is a matter of documented consumer deception. To potential customers: proceed at your own risk. To the company: this pattern is being tracked, recorded, and escalated. read more

I purchased a 24 everything water wave wig. They sent me an unbleached wig. I didn't get a chance to even wear the wig for Mothers Day. The wig had dark knots everywhere on the wig. Then on top of that they want me to pay to send it back through USPS?... read more

I am extremely disappointed by this hair company. Initially, I bought a wig from them in 2024 and it wasn't good quality but I decided to try again, and I bought hair bundles in 2025 which was decent and so I decided maybe they have improved so I gave them a shot again in 2026 and bought a headband wig. OMG, was I disappointed?! First of all, The hair was not as described; it was shorter than 16 inches, too small for a normal head and the hair looked old and used. Very terrible. I unfortuantely, didnt open the hair until after three weeks of receiving it and when i finally did i was so sad. I requested a return for a refund, and they asked for multiple pictures as if I was lying about the quality fo the hair and finally they said I had to pay for the shipping back to the US from Canada. Why did I have to pay for a return in 2026?! That's not all, I paid for the return for like $40 CAD without complaint, sent them the tracking number via email only for them to ghost me for a whole week and 2 days from the date the hair had arrived. No response from their team, knowing that afterpay will be deducting subsequent payments. I had to contact my bank and Afterpay to intervene. Finally, they responded and said they will be paying me 90% of the original price I paid. Can you imagine?! For a hair that was not of quality, which I didn't use as well. I lost about 80 CAD for hair that I didnt even use or get, and I had to leave my hair unkempt throughout that period. I am done with this hair company. Not only will i not be buying anymore, I will make sure to tell all my friends who buy from them to stop. read more

I've been bombed with UNice ads for the past year, to the point that I never want to see the word UNice again. Just because I Googled reviews of this store that I was thinking of buying from. TIP: be very, very careful about researching UNice, because if you do, you will be plagued with ads all day, every day for at least a year afterward. No, I did not end up buying from them, after reading the terrible customer reviews. But honestly I think the incessant ads might be worse. read more

Website is full of lies. They will NOT ship your order within 24hrs and you will NOT receive it within 72hrs as they lied about on the website. Customer service doesn't NOT respond and you will get a million emails that you CANT unsubscribe from if I could put no stars I would read more

Customer service here from a heavy set African American girl needs to be better if she don't want to work then she just needs to go home, went to buy bundles and I didn't feel welcome in the store she had an attitude the whole time and sat in the chair behind the desk did not get up and offer any help, there was another girl there small skinny one also had an attitude but was able to help me if I wasn't in need of getting the hair because my appt was the next day I would of walked out customer service NEEDS TO BE BETTER! now I see why the store is always empty read more

I ordered a 16-inch wig over 2 weeks ago. I sent email to inquire what was taking so long to receive the product. This is what I got yesterday. REALLY. PLEASE REFUND MY MONEY. ORDER WITH CAUTION YALL. Bait and switch. Dear Teresa so sorry for that the 16inches wig with baby hair you ordered needs customization how about change to same 18inches wig without baby hair? if you agree, we will calculate the price for you UNice Official Store: https://st.unice.com/ae6gr Phone Number:+1 (626) 784-6221 YouTube:UNice Twitter:@unicehair Instagram:@unicehair Facebook: @UNiceMall After sale E-mail: support@unice.com WhatsApp Number:+8615517399152 (Member only) read more

I placed an order on 11/25/2025 for a wig. My wig was lost in transit, and the delivery company advised me to contact UNICE for a refund or a replacement. UNICE ignored me for weeks and denied several disputes from my bank (after lying and saying that they delivered the package). After finally answering me TWO MONTHS LATER, they only provided me a 70% refund for the wig; as if it being lost was my fault. Terrible customer service. Don't order from this company. read more

Beware!!! Their ombre hair is synthetic mix! That hair lasted me 3 days barely. I bought 2 bundles ONLY thank goodness! I emailed customer support asking for compensation. They emailed me a 10% coupon for my future orders!! WTF???!!!! They clearly don't care about their customers. I'm done with them. read more

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I used the chat bot to ask what this was for, of course the chat bot couldn't give me any valuable answer but I was told I would be put in contact with an agent. Over 48 hours later, still no response, even though their "customer service" team is supposedly a 24 hour service. I've cancelled the order and I am expecting my refund promptly and if that does not appear in my account in the next week, I will be taking legal action on the matter as asking for my PPS number was more than enough reason for me to do so in the first place. read more

I purchase bundles for a weave and I'm good. The hair does not shed and it's absolutely beautiful. Thanks for being patient while I was shopping. The hair feels amazing. Only thing is I wish they had the same sales In store as they have online. Then you guys would be cooking with grease. read more

UNice Hair - My beautiful weave bundles from Unice in Carson - Wigs Near Me - Carson, California

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Purchased 3 wigs spent 550 plus dollars it's been 10 days. The customer service is horrible. Only received one wig. Had to reach out to them to ask about my other 2 wigs. One they're saying is on presale which it isn't. The other they're saying I'd have to wait months for. This is really disappointing as I thought this was a great company. Also having to hunt them down is crazy. They messaged me. I messaged them 4 min later. No response. I'm pissed. Money doesn't grow on trees! read more

Horrible Customer Service No Help when... Horrible Customer Service No Help when needed I purchased hair from this company and the hair arrived on May 9th 2025 however I was not pleased with the hair that I received. I have been sending emails and I submitted a refund and return request the very same day that I received the hair but no one is responding to my emails. After you spend your money these people do not respond to you. I'm not sure what to do at this point because I do not want the hair. Their customer service is very unacceptable!!!!!! They should be reported. Order number UM805192163028768528 read more

The store lead was very helpful and patient with my needs. He knew exactly what I needed, greatly appreciate it!

I ordered some hair from them and they said they delivered it it either never got delivered or the package got stolen when I reported this right away to them they said to give it 48 hours which I did when the package still was unfound I started to ask for a refund and the company they ghost me I made a report to the local mail Department and a bank dispute the company has a WhatsApp phone number but it's a scam all numbers listed on their website and locations it's fake I lost $204 I was only trying to get my hair done so that I could look nice in this company they have been scamming people for years read more

They sent me a great quality wig the first time and then when I ordered the same wig multiple times after, the hair quality was terrible the wig barely lasted two weeks and there was alot of shedding and tangles. Needless to say lesson learned. read more

Been coming to Unice for years so happy they have a Store front location where I can actually come in . Customer service is always great every time I come the staff is always so helpful . The hair is amazing which keeps me coming back . 10/10 definitely recommend this location and their hair read more

Ladies in the shop were very nice and informative. Would recommend and will be back. Thanks UNice! read more

UNice Hair - Wigs Near Me - Carson, California

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you already lied and said you would do something , I sent pictures and my receipt. Just to respond with IM SORRY. Yes you are sorry. A sorry excuse of a company!!!! I'm going through my bank to get money back from yall crooks !!! horrible service. horrible hair. The reviews tell the story. You are the worst. read more

They false advertise and send you what they want to send after taking your money. I left a review stating my experience, but they DELETE BAD REVIEWS!!!! Giving them a much higher FALSE rating. Unfortunately I didn't do thorough research PRIOR to purchasing. Had I done that, I would've realized they have a solid F Rating with the better business bureau (which pretty much says it all, they can't delete those reviews). This review is for the website, not specifically the California location. Due to their shady practices, I won't be ordering again. Not because they sent me the wrong unit described as invisi-drawstring, but included a strap- no drawstring. It was a flash sale so the price wasn't awful. It's the fact that they silence people's experiences making it harder for the next consumer to make an informed decision. Do better UNice!! You lost a customer not only because I can't trust your item descriptions, but to find out you're deleting reviews lets me know you'd basically have a 1-2 star rating if you were being honest with buyers. What I ordered: 7x5 lace with invisible-drawstring... What I got: A T-part with no drawstring and an ill-fitting cap. Also was supposed to be 16", but seems like 14" at most. Lastly they delete these reviews on their platform, so do your research elsewhere before spending your hard earned money. read more

UNice Hair - What I ordered: 7x5 lace with invisible-drawstring What I got: A T-part with no drawstring and an ill-fitting cap. - Wigs Near Me - Carson, California

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Very helpful people. Prices were better than I thought they would be. Just % good customer service.

I posted a review stating that the hair( 2 bundles of 22 inch body wave) that I purchased from Unice Carson was of VERY BAD QUALITY!! It was tangled in a ball 10 mins after I left the salon. My stylist said she did not think it was human hair, IT WAS SO EASILY TANGLED . Several days later, the owner responded saying that they wanted to make it right and for me to send my receipt of purchase.They provided an email for me to send my receipt. I sent my bank statement with their name listed and the purchase highlighted. Their response to me was that all sales are final and that there was nothing they could do. I feel like their initial response was deceptive in an attempt to make customers reading my complaint think that they are compassionate, have good customer service and truly wanted to resolve the issue ( they know that hair was not right). HOWEVER...THEY DID NOT!! PLEASE BE AWARE OF THIS FAKE NAPPY HAIR!! DONT BUY IT. My daughter & her friends had purchased when they first opened and have now noticed that quality of the hair has made a drastic change for the worse!! Im from Carson and really wanted to patronize black business in the city. But it was a total waste of my money. Customer service is just as terrible as the nappy hair they are selling!! NEVER AGAIN AND I HAVE TOLD ALL MY FRIENDS AND FAMILY IN CARSON AND THE SURROUNDING CITIES... TO AVOID THIS ESTABLISHMENT. I WISH I COULD GIVE THEM A 0(ZERO) I SEE IM NOT ALONE AFTER READING THE OTHER COMMENTS. THE HAIR IS TRASH!! read more

I absolutely love UNice Hair! Every where I go I get nothing but compliments on my hair. UNice Hair is amazing, and it will have you looking stunning! read more

Very great place to get some hair , very affordable & they have amazing customer service. Highly recommend to come here & shop for some hair . They have all different type of hair & great deals . read more

UNice Hair - Wigs Near Me - Carson, California

Amazing customer service. The ladies had the patience of angel's because I know I was very indecisive. Thank you both for helping make my "treat yourself" day easier. read more

UNice Hair - Wigs Near Me - Carson, California

I got a gorgeous blonde wig for my sister and Mya was friendly and attentive. Thank you read more

UNice Hair - Wigs Near Me - Carson, California

Came in here to pick something up for a friend. The energy was off from the moment that I walked in. I was asked "What do you need & why are you here"... I was honestly shocked. Then I was messaging my friends with the process confirming that she still wanted me to do the pick up for her. When a few minutes passed by and my friend didn't respond I said I would come back. When I tried leaving they had locked me inside of the store from the inside. I guess they thought that I was going to steal something. I was honestly shocked. The old me would have had a lot more to say... But how dare them... Then they were like Bye Thanks For coming... Just because of that I'll take my friends business elsewhere, and I'm glad I couldn't reach her. I'm still in the parking lot because I had to stop what I was doing and leave this review.... The outfit I was wearing including my shoes cost more than all three females that you had working in there, your stores products, and their weaves. Next time please don't prejudge someone , get your employees customer service training, and maybe you would actually be able to get customers and good reviews... Trust me I don't need to steal anything from anyone... read more

UNice Hair - Money that would have been spent there if I wasn't treated the way that I was - Wigs Near Me - Carson, California

Amazing!!! definitely coming back very soft hair great lace and they have good lashes read more

UNice Hair - I got a new wig of course but the 2 workers were very nice and helpful helped when I asked for opinions beyond polite - Wigs Near Me - Carson, California

I ordered a wig and the hair quality is not to my satisfaction so I packed everything up and neatly put it back in the bag. The policy on the wig website says that the wig can be returned within 30 days with a full refund. There is no refund button on in the app. I texted to see how to start a refund and it doesn't work. I then emailed the company and they're asking me to send them details about the wig and I told them the hair texture did not meet my expectations and I am requesting A return slip so I can take it to the post office tomorrow and get my refund. I keep getting more letters and it seems probably from a robot or AI. I simply want the return form so I can return the wig and get my money back and I feel like I'm getting the runaround. This is unacceptable and poor business practice. If I don't get something resolved in the next day, I'm going to contact the Better Business Bureau about this company. read more

BUYER BEWARE!!! IF I COULD GIVE ZERO STARS I WOULD!!! I stopped by this store a week ago to buy hair extensions for my daughter's Sweet 16. I asked the person behind the counter that I was looking for 26" curly honey blonde hair extensions for my daughter (which my daughter was standing next to me) The lady informed me that they did not have the color I was looking for and that they only had the dark color ( I will post picture) She did not even step from behind the counter but rudely pointed to where the dark hair was. At the time it did not bother me how unhelpful and unfriendly the two ladies were because I really needed to buy the extensions. I specifically asked one of the ladies working there if I would be able to dye the extensions to match my daughter's hair color and she said "yes!" Well, then I told her that I needed three bundles and she charged me for three! Come to find out she did not bother to check stock before she charged me and then informed me that she only had one. (Thank goodness she didn't have all three as I would be sh*t out of luck for more money!) She refunded me for the other two she didn't have and I left the store. When I went to my colorist to ask her to dye the hair extensions to my daughter's hair color she said she does not recommend dying dark hair extensions and making them lighter as it will definitely damage the extensions. I went back the store Unice today to inform them that what I bought was not going to work and that I was mis informed by the sales staff there. The two ladies that had assisted me the first time were there and they weren't happy to see me walk in and wanting to return what they miss lead and lied to me about. After explaining and stating my case as to why I needed to return and have my money credit to my account they informed me about the no returns or exchanges, final sale BS policy! After being there for a while one of the ladies called the "Manager" from the back room and she didn't even bother to explain to him the situation, but only told him "She needs to ask you a question and pointed at me!" WTF! What kind of customer service is this!!!! The manager reiterate the no return or exchanges all sales are final policy. Typically, I wouldn't have had a problem with their policy except for the mere fact that I was misinformed and lied to about my purchase. Great customer service would be for them to make me feel like they value my business and make me whole again! After getting no where with the manager I left "their" piece (hair extensions) at the counter and stated to them that I would be disputing the charge with my bank and walked out extremely upset! I will never, ever do business with this company again!!! read more

UNice Hair - This is my daughter's hair color! - Wigs Near Me - Carson, California

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The two girls working in here clearly don't see the value of customer service. They didn't even get up to explain the products or provide any education on application or texture. When are y'all going to let go of these bad attitudes? read more

If I could leave one star I would. They took my money kit once but twice. No one is returning any of my emails although I have Contacted customer support as noted on website. 5 days changed into 21 and counting. They are trying to steal your money. Whatever you do choose a different vendor. I will havd you put in a fraudulent claim at my bank to get my money bank twice now. It's lit worth the hassle!! read more

I placed an order on Friday and it is still being processed. Today is Tuesday. I emailed customer support 3x in the past couple days regarding my order and no one has reached back out to me. I've sent dm on social media, used the chat bot and still nothing. This is my first time ever buying a wig let alone spending over $300 on a website I've never used. I feel as if I've been scammed. This is so unacceptable. They will literally not contact me back on anything. I've been crying for hours my birthday is Friday and I'm down $381 and have no wig. Please save yourself for the hassle and DONT ORDER FROM HERE! You will regret it! read more

UNice Hair - Wigs Near Me - Carson, California

Best hair at cheap price always number one pick for grab an go had this hair for a lil over a year still in great condition read more

UNice Hair - Wigs Near Me - Carson, California