I originally reached out to Underhill through a yelp search and didn't realize my bf was already talking to them. I should've done more research on them but I let my bf handle it. They were asked to paint 2 bathrooms and the ceilings. My bf negotiated a price with them and it seemed like we were on our way to a nice new coat of paint on the ceiling. They had told my bf that they would be done on Wednesday after checking the place out Tuesday. My bf meets them Wednesday noon to pay them half and I'm not sure if they discussed it would take more time than one day, but my bf was to pay them the other half when they were done. We swing by the place Wednesday afternoon to find out that they didn't even start painting yet! All they did was tape the ceilings. They said they would finish in a day but my bf then has to meet with them Thursday during his lunch to pay them the other half before they start. We have day jobs and aren't able to watch them and wait around until they're done, so my bf paid them the other half before they finished. Honestly, he really should've paid them after they finished because what we walked into Thursday evening was a messy, sloppy and quite frankly, an unfinished job.
You can see from the photos, but they left tape stuck onto the ceiling in whole strips and small pieces (that I then had to scrape out throughout the place). In every room, there was paint drip from the ceiling to the wall. It was very apparent to us that they rushed the job. There was paint splitter on the cabinets and trim in the kitchen, on the mirror in the bedroom and on the bath tub and tile floors. And they left out the ceilings in the closet too - if they weren't going to cover that, they should've let my bf know because he was under the assumption that when they discussed painting all the ceilings, that it included the closets. The bathrooms were poorly done and had spots of white on the ceiling, not to mention, they also painted right onto the side of the bathtub. When my bf went to pay them on Thursday, he noticed they used the wrong paint (shiny paint instead of matte on the walls) and asked them to correct it but they didn't correct all of it. The most unprofessional part of all this was the trash they left behind for us to clean. They left orange remnants and muffin wrapper on/around the sink when there was a trash bag in the room. The level of i professionalism is just unbelievable as well. When they were done the first day, my bf asked if they left the key at the place and they responded by saying they must have dropped the key somewhere. That was their response to us. Ultimately, they must have found the key because they left the key the next day (bf let them to start the second day), but can you imagine having someone tell you they dropped your key somewhere? We weren't sure if they had dropped it in the house somewhere or outside. They could have assured us that the key was still in the house, but that they dropped it inside somewhere. I don't know where they went wrong, because previous reviews were decent and they even have a photo that said "we promise clean edges...". We were expecting a high level of quality and professionalism. We were very disappointed in the product. We considered reaching out to Underhill to rectify the problem, but we were rushed for time and honestly, were so unimpressed and over it. We kept kicking ourselves in the behind for letting them do the job. We didn't want them to come back, given how bad the first job was and ended up having to spend several hours cleaning up their sloppy work.
TLDR: You get what you pay for, that's all I have to say; quality of work was sloppy, messy and seemed rushed. Edges were not clean and paint on things that aren't supposed to have paint. Lack of professionalism is beyond me. We were better off doing this ourselves. Lesson learned! read more