After confirming with two employees about the pricing to fix the BOA on my pair of boots, and being charged for what I confirmed twice was for the pair! I was called when the service was completed only to be told that they misquoted me and the price they gave was PER BOOT, even though I confirmed with two different employees when I dropped them off. When I arrived to pick them up they refused to honor their mistake... rude and unprofessional read more

The staff were very knowledgeable and helpful. I came in with a light idea of what I was looking for and the staff helped keep me informed on fitting, uses and more. Got a great set of boots and I'm glad I went here. read more

I was in the other day and the staff and owner got into a verbal and somewhat physical altercation with a guest who wanted to return a new snowboard that was damaged. It was scary and unprofessional - after the guests left, the staff began wrapping the snowboard back up to sell it. Will not be returning. read more

Great customer service! Was looking for a pair of van boots that were sold out of my size and going fast online and called these guys who were willing to hold me a pair of boots they were about to come in. Couldn't be any more stoked to Be getting the boots ilove wanted after thinking I wasnt going to get them. Also they are shipping them too me since I don't live in that area! Great service and great people read more

I had nothing but an amazing experience with this place. The guy who worked there was easy to talk to and very engaging. Ask a question and he'll answer it. I ended up buying a demo board here and not one time had an issue with the staff or owner. All stand up and amazing people. read more

I am tired of this place. I'am a local, says it on my ID. Been here for years. And have purchased big ticket items at this store. But no more. I am tired of the girls with attitude behind the counter with a tip jar asking for even more money. 10% local discount applies for locals. Its on my ID. Sometimes its only valid if you spend 100.00. Sometimes its valid on a 20.00 hat. You would think they would wise up. Offer 4.00 off a hat and inspire repeat business. But no. I guess the price depends on who you are or who is working. Try on gear here and shop at the house.com or another internet site. This place is over priced. I want to patronize local business but not for extremely high prices and service with an attitude. I know I ll tell my customers not hit this place up, just not worth it anymore. read more

Extremely nice people. They were able to fix a broken binding on the spot and it was just a nixie experience.

Underground has been my favorite snowboard shop in Breckenridge for many years now.. back from when they were actually underground. (They have since moved up to Main St) They have great sales going on right now, so I highly recommend scooping up some bargains from last years inventory. The owner is a super great dude and everyone who works there is incredibly down to earth and friendly, you don't get that snotty vibe you get at a bunch of other shops. I won't name names, but you know who you are. Merchandise selection is really great and the sales staff is knowledgeable. To the girl who recently repaired my broken lace on my brand new Burton Emerald.. thank you so much! Bottom line: Locals and tourists alike, go spend your money here. read more

I've been purchasing gear from underground for a couple years now and they always have the best brands with the newest models. Great staff, very knowledgeable and helpful! Tons of gear and outwear for your snow or summer season. Awesome shop located on Main Street of Breckenridge. read more

Awesome shop! Employees are super helpful and friendly, they really know their stuff! Super big selection of boards, boots, bindings, outwear! Really great prices as well! Shop local! read more

I rented a board here Jan. 2018 and apparently they've apparently only been renting for a few months. I got a set of brand new boots, helmet, and board. They paired me with a board that matched my height and weight, set the bindings up for me, and had me out the door. Staff was pretty chill, but friendly and helpful. I only ended up snowboarding for two days when I had initially planned and rented the board for three days, but they refunded my last day without me asking and without hassle. I'll be back when I come back to Breck read more

Great service, great products. Love the small shop feel, impressive selection of products, and super friendly and competent employees. They fit me perfectly with a demo that really was a demo. Thank you very much for enhancing my experience on the mountain. read more

In town for the week with my kids to ski/board at Breckenridge. My 13 yr old broke his binding on day one and then boot lace (BOA) on day 5. Both times we brought the problems to the shop and they repaired them quickly and at a great price. Saved the day for us, twice. I highly recommend them. read more

This shop is one of the best I've ever been to anywhere. The store is always packed with the best stuff and the staff knows what's up and is eager to help you find the right equipment. The owner Tim has been a Breck local for many moons now and this business has been supporting snowboarders throughout Summit County for all of that time. He's also one of the nicest guys I've ever met, not to mention a ripping rider. Thanks Tim for letting me go through your high end demo fleet on the cheap so I could figure out exactly what I wanted to ride. read more

We poked around looking for new boots for me. It definitely has a cool selection- well curated, unique, and up to date. We ended up not buying here this time around for 2 reasons: - we got a better deal at a different shop in town, on boots that I liked a bit more- this isn't really their fault, just a different selection - after the girl who greeted us when we came in, we couldn't get anyone's attention. Looked at the boots on the second floor and the store seemed totally silent. Went back down to where the register was and waited to ask a question from the staffer... and waited... and waited... read more

The most disrespectful owner ever. So pretentious and takes advantage of his customers. The owner also advertises used boards as new. I've never been so disrespected. read more

Amazing service! Went into the shop today after a call to check and see if they carried a specific style and size of shoe. Leanne answered, she was super friendly and took the time to physically check to make sure they had it in stock. I drove over to Breck later and went in to purchase them. The staff on hand was very friendly and each person greeted me and asked if I needed any help. Great service!!! Leanne was at the counter and helped me grab the shoes and checked me out. Amazing service and friendly staff. My favorite snowboard shop in Breckenridge! Thanks Underground! read more

Stopped by for them to change out bindings. I felt guilty for only buying a $10 part but they still treated me well. Super friendly service! They also have a ton of awesome clothing! Will visit again! read more

Sic shop with some trendy but eye candy attire. They are having a decent sale right now so I def. recommend hitting it up. The manager knows his shit and was very informative about all things in general. read more

All right. I always try to patronize this place and usually go out of my way to come here, and everyone is just a dick who works here. Their selection is very good - I've acquired some nice Jones things, a Dragon lens, some Volcom hats etc., and they've a great hand-picked selection of boards from the best factories - Capita, Yes, Arbor, Rome, NS, Jones. But why, why can't they be friendly at ALL? Do they WANT to drive customers away? I've been in there a dozen times and tried to make small talk when I'm checking out, or tried to ask questions about products, and I've been basically given the stink eye. To top it off, I've been snowboarding for about 20 years and teach the damn thing, and they treat me like I'm some silly little girl looking for a toy to play with. Honestly dudes, the snowboarders-are-dicks thing is getting old. read more

Literally the best underground snowboard shop I've ever been to. Knowledge staff with hot chicks working there. They even had cool stickers. Street parking was ok. read more

Spent over $600 on a new snowboard and NOW bindings at this store. The staff at this store installed the bindings. After 2 days of use the toe strap came off on the mountain while boarding. A helpful shop(not like Underground) at the base gave me a FREE toe strap so I could continue boarding for the day. I returned to the store because I wanted a strap that matched the other strap, since it was a new board, so I asked for a replacement under the warranty and they said it was my fault that I did not tighten the screws after every use and they would not replace it. I complained about this.....and the staff person was rude(with attitude) to me and continued to say it was my fault and there was nothing he could, it was an owner responsibility.......he finally did offer to check his stock and see what he had.....but I was ticked off, left and will never shop here again. I previously had a cheap snowboard that I bought at Sports Authority and I NEVER tightened screws for the 5 years I had it and I never had a strap come off. It's ridiculous to not help out your customer after using the board for TWO DAYS!!! I contacted the manufacturer, NOW bindings and they shipped me TWO new toe straps for FREE, with an apology and no questions asked...didn't even ask for my receipt(which I did have) very poor customer service at this place....very disappointed. read more

We have gone in this store many times over the years and decided to buy some winter gear this time. The sign on the store said "40 to 50 percent off all winter gear". Once we bought our items and realized that we did not get 40% off but 30% I asked them about it and I was told the sign is wrong, "it is priced as marked". I don't mind paying price as marked, but don't advertise that it is 40% off when it is not. Basically the gentleman working didn't care what I thought and made no attempt to fix what was wrong. I was out the money since all sales at final. I will never shop here again and I will discourage anyone and everyone that I know or mentions the store from going there. There are many other stores with the same items and back up what they advertise. If you do go be sure to check the price before paying. read more

These guys are great. I had a new pair of Flow boots with a lace issue. These guys don't even sell the brand but quickly had me back on the mountain. I highly recommend this shop. read more