We chartered a flight with Ward Air on 8/11/25. Through several conversations they recommended a…read moreC206 for my 3 person group and we agreed. They quoted a price of $650 to which we agreed. Instead of the Cessna 206 they arrived with a Beaver and charged us $1000. They were unwilling to even discuss a credit or any compromise with us.

Ward flew my group on short notice and we arrived safe and sound. The views were beautiful, the…read morelandings were smooth, and the pilots were courteous.

Do this!!! Great way to see the area and taste some awesome drinks/food. Super affordable for what…read moreyou get. Your tour guide will also give you history of places around town. Shout out to our amazing guide Crystal. She was just so friendly and fun. She made the tour so fun and was very patient and informative. Highly recommended!!!

Alright, I have mixed feelings about about this organization. The premise is good, and you get to…read moresee the downtown... Our tour guide has not lived here long, and could not answer too many questions about the state capitol or the location industry... He kept referring us to google for answers.... He did his job, but it was a let down.. I would pass on this for what we paid...

One of few at airport yesterday. Personable. Beyond helpful with luggage. Taxi, shuttle, and tour…read moreaervice.

I highly recommend this taxi service Karla took us to the glacier while telling us about this…read morebeautiful places she was fun very knowledgeable of Alaska her vibe was contagious. She is amazing.

What a fun and amazing day. My group absolutely love Unplugged Adventures Jeep ride. The iPad…read moredirections, narrative and stories were super interesting. This was our 6th time to visit Juneau and driving out to all the beautiful locations was a highlight of our cruise. The folks at UA were so helpful and accommodating. One of our party left her prescription sunglasses and they tracked us down to return them. I give them 5 out of 5 stars! Thanks UA. You're the best!

Accommodating, awesome, adventurous! Thank you Unplugged guys for an outstanding, one-of-a-kind…read moreJeep adventure around the jewel of Juneau and North Douglas island. Great stops and narration along the way. If in Juneau, go Unplugged!

Had to travel to Skagway, AK for work and getting there is tricky. Flew to Juneau, AK and stayed…read morethe night and then took a seaplane the next day. Only other way to get there is a 7 hour ferry ride or to fly to anchorage and drive 15 hours (through Canada). My flight was as at 8:30am, which was a rookie error on my end. These little planes do not fly in fog and due to poor visibility I sat in the airport until 3pm where they gave up and told me to come back tomorrow and try again! Booked the same flight for the next day and came back and early in the morning it was foggy but the fog burned off by 10am and we made it. Do t bother scheduling a flight BEFORE 10am! No need to go through security/TSA. They call your name and you walk right out on the runway. Plane had 4 seats (half the plane is used for cargo). Flight was AMAZING and well worth the wait! We flew Pretty low to the ground with amazing views of this beautiful area. Views of the water and mountains. Makes you thankful to be alive!

As a former frequent flyer and fan of this airline I now advise you to steer clear if possible…read more First... don't overlook that these are multi pilot complex aircraft being operated by single pilot with a single engine. The pilots are good, the engines are reliable, but things happen. Second... woefully understaffed, and many employees display a cavalier attitude to say the least. Just Call Juneau and try getting someone on the phone if anything goes wrong. I will be flying Alaska Airlines from now on. If you don;t like TSA... get TSA pre. Save yourself a lot of heartache and money. Finally. There is no passenger screening. An angry passenger could be a big problem. Think that couldn't happen? Watch how the pilots treat the passengers before they even get on the plane... Condescending, insulting, Confrontational are words that come to mind. It's understandable as they are overworked and double as baggage handlers etc. Also smaller stations have no real senior leadership which is not a problem until there ARE problems and no one knows what to do and trust me they will refuse to contact Juneau for guidance...... Most important.... WEATHER. This is Alaska. Small light planes are not capable of doing what a 737 with two pilots and special proprietary instrument approaches can do. Alaska Airlines has no competition when it comes to safety and reliability in Southeast Alaska. You can get on the first leg of a 20 minute flight on Alaska Seaplanes and find yourself trapped on the plane for hours as they attempt to land and various airports on the route for that flight and wind up right back in Juneau. As a retired pilot I will be flying Alaska Airlines from now on. The specifics of my latest flight follow if interested. The seats on a Pilatus PC12 are not good for your back. So I bring a stadium seat with me that has back support built into it. Seaplanes does not allow carry on "bags". So understandably the pilot wanted to take that from me thinking it was a "carry on". I politely explained that I needed to sit on it for my back problems and he seemed to understand.... I thought things were fine. I sat in the most forward seat Starboard side just behind the bulkhead to the cockpit. I had my toes bent touching the bulkhead feet on the floor. There were 4 other passengers.... pretty intimate. The pilot boards and before closing the door proceeds to chew me out for having my toes up against the bulkhead which is carpeted and if you have ever flown in the front seats of any airplane I am sure you will recognize that most people touch the bulkhead with their feet. No matter I thought.... I didn't say anything, I simply pulled my feet back and complied with his rather odd demand. As we flew I wondered what could cause such an angry outburst and began to wonder about the guys state of mind to be honest. I admit I found it insulting to be singled out like that in front of other passengers as if I had done something wrong. We arrive in Sitka and I am concerned enough about this guy that I decided to watch him unload the bags to be sure he didn't;t throw mine around with the computer, cell phone etc in it. This is getting too long I going to cut to the chase. They lost my bag. From Juneau to Sitka. Which means it could then be on its way to any of their other destinations with all my prescriptions in it. The pilot had specifically rolled the baggage cart over to me personally and asked if I saw my bag there. I had said nothing so far. I said no. He shrugged. I said does this mean it is lost. He said yes. I said how is that possible? He said well stuff happens...."no one is perfect". So I said "what can we do about it". I got no response. So I went inside. For the next hour No one at Sitka would help me in any way. No one would pick up a phone and call Juneau. No one would send an e mail to dispatch and inquire about where my bag was before it ended up somewhere else inaccessible perhaps. I finally lost my patience and demanded that they do something...... Nothing happened. I went home. I spent an hour and a half on the phone mostly on hold trying to get a human being. They finally called and said they would have the bag to me by noon the next day. Unacceptable because of the prescriptions. I was able to talk them in to sending it on Alaska Airlines and I am thankful for that. I believe the pilot of the flight should be disciplined for his utterly uncaring and frankly confrontational attitude. Yeah I did finally get angry and yell at him and there was a scene I must admit.

They cancelled our Tracy Arm tour 24 hours before we were supposed to go with no explanation. They…read moresaid they would refund the money to the credit card, but 45 days later they still haven't. They never returned any of my emails or calls. I have had to open a dispute with my credit card company. Shady people with terrible customer service!! AVOID!!!!!!

I believe we were scammed by this company. We experienced and the Juneau Chamber of Commerce has…read morereported that several people have reported being scammed. The scam is to get you to pay upfront. In our case in January 2023 for a July 2023 excursion. Then, the evening before the trip you'll get a text and email stating the trip is cancelled because they failed a US Coast Guard inspection. They probably don't realize, in my opinion, that they have not only committed local transactional related fraud but because they used email and text as a tool to complete the fraud across state lines, they have now committed federal wire fraud. And, I spoke to them on the phone and I kept my call history. Federal crime! Tisk tisk. "Here's Johnie."

During a 7 day Alaska cruise, my group and I booked three excursions with Alaska Tour Center and…read moreeach of them were just amazing. In Juneau, we did the Whale Watching tour on Lynn Canal and it didn't take long to spot the first whale diving right in front of us. Unfortunatelly to fast for us to get our cameras out. But during the time out there, we spotted several whales and enjoyed the beautiful scenery as well as the funny and informative comments our captain and our tourgide gave us. We learned quite a bit about the region, whales and history. The snacks and water they provided, was a nice catch. Right off the boat we were transported to the airport for a helicopter trip over the Juneau Icefield and to Herbert Glacier. Our pilote took us safely from and to the airport and gave us a brief intro about the icefield, its glaciers and the surrounding areas. Landing on the glacier and taking a stroll was simply amazing, also because the weather was perfectly sunny. The trip was certainly worth every penny. In Skagway we did a bustour to the Yukon territory. Our busdriver was not just very knowledgable about the tour but also had tons of funny stories about life in Alaska to tell. Time flew by while we enjoyed the beauty of Alaska and Canada on this tour doing several stops for picture taking, walks and lunch at a husky station. Alltogether, the tours were expertly organized and we were in very good hands with the gides we got for our tours. They certainly made a major contribution to my fantastic time in Alaska.

We got 21 people visiting Juneau on 8-17-2010 by Princess Cruise…read more We pre-arranged a 4-hour tour with Juneau Sightseeing Tours. Mr. Bob Harris provided 3 vans with himself, his lovely wife and another gentleman as drivers/guides. The tour was wonderful and informative. At $55 per hour, the overall cost is cheaper than the bus tour provided by the cruise ships. Since we did not travel with other people, we got all the flexibility to go and stop any time. We visited Mendelhall Glacier (Hiked to the nearby waterfall), Macaulay Salmon Hatchery, Downtown Juneau and Shrine of St. Therese (just OK). The best thing of the tour was that they took us to a secret spot to see the salmons in the creek. It's so close that we actually picked up a couple salmons and took pictures. This would be the unforgettable memory for both the kids and adults. I highly recommend Juneau Sightseeing Tours. Check out their wonderful website @ http://www.juneausightseeingtours.com/main.html?src=%2F Thank you, Bob, Ginetta and the other gentleman.