Very accessible Visitor Center with views of the Glacier just a short distance from the bus and…read moreshuttle drop off location. Visitor center has an elevator to the 2nd floor that provides insight, views, and toilets. If in Juneau via a cruise ship you can access the park via both shore excursions and tour operators. No real complications on May 5, on that clear dry day, though 5 cruise ships were in port making the park entrance busy with both tourists and transports. It was a nice way to see a glacier, but the initial park area was crowded, so do not expect to escape from the bustle of tourists unless you explore deeper into the park.

Extraordinary! If you are in Juneau or coming into port from a cruise, you need to come here! I…read moreactually went at the end of April. It was raining, but just bring an umbrella! EXPERIENCE: You must do the Nugget Falls trail. It's flat, easy, and takes you to the waterfall in less than a mile. The waterfall is stunning. You will be very close to the glacier from there! The trail itself is a fairy tale. Greenery, ferns, moss, rocks, and small waterfalls surround you. You will want to stop and take pictures of everything! OVERALL: This is almost an emotional experience. I want to go back one day and I'm so grateful I was able to experience it.

They cancelled our Tracy Arm tour 24 hours before we were supposed to go with no explanation. They…read moresaid they would refund the money to the credit card, but 45 days later they still haven't. They never returned any of my emails or calls. I have had to open a dispute with my credit card company. Shady people with terrible customer service!! AVOID!!!!!!

I believe we were scammed by this company. We experienced and the Juneau Chamber of Commerce has…read morereported that several people have reported being scammed. The scam is to get you to pay upfront. In our case in January 2023 for a July 2023 excursion. Then, the evening before the trip you'll get a text and email stating the trip is cancelled because they failed a US Coast Guard inspection. They probably don't realize, in my opinion, that they have not only committed local transactional related fraud but because they used email and text as a tool to complete the fraud across state lines, they have now committed federal wire fraud. And, I spoke to them on the phone and I kept my call history. Federal crime! Tisk tisk. "Here's Johnie."

In mid-March 2026 we found the vehicle we need on their website and submitted their online form,…read morewhich required a lot of personal information (drivers license, insurance policy and credit card). After clicking "Submit" there was an automated "Submitted" notice on the webpage, but no email confirmation ever arrived (yes, we also checked the spam folder). This left us with no confidence that we had a car reserved, and left us concerned about the security of our personal data. Beginning March 30, we left 4 messages regarding our reservation over two weeks, the last of which went to a full mailbox that could not accept any messages. What's wrong with this picture? At this point we gave up and booked a rental elsewhere. Then we sent an email cancelling the reservation we were not sure we really had, and requested that they delete the personal information we had submitted. Finally on April 15th we received an apologetic response saying that they had deleted our personal data. We had successful rentals from them in the past, but this experience should be a warning.

On August 7th, my wife and I decided to escape the cruise line crowds and rent a car to see the…read moreNational Shrine of St. Therese just north of Juneau (fabulous, btw!), the arboretum (beautiful!), then to Mendenhall Glacier. I was a little nervous since I typically rent from Hertz, Avis, National, etc. - not a local company. But I have to say that Juneau Car Rental was so impressive! Their rate was lower than I expected, the car was right by the ship at 6:30am as promised, and the communication was solid. The car itself was "gently used", so to speak, but very comfortable, sipped gasoline, and a pleasure to drive. Everything was perfect...(so we thought). About 6pm that evening, we were back on the ship and leaving for dinner when my wife realized that she didn't have her wallet. She realized the only place it could be is the car. Our cruise ship had already left port, but we were able to call Juneau Car Rental. They were very professional and able to find the wallet in the car. They priority mailed it back to us and we were very pleasantly surprised to find it had everything intact: driver's license, military ID, credit cards, religious medals, and hundreds in cash! Everything was pristine! These people are the best!!! Definitely rent from them and you can be absolutely sure that they are giving you the very best deal that they can.

We booked the Best Of Juneau in August. There are 9 of us, from kids to not kids. Everything is…read moreplanned, fun and informative. Enough time to watch and admire the whales, view the Mendenhall Glacier, hike to Nugget Falls and enjoy the Salmon Bake. And have enough time to make it back to our cruise ship. Highly recommended. Shout out to the fabulous team, Corrina, Clair from MO and Matt.

Many moons ago I went on a raft ride in Alaska. I love the experience so when we were headed back…read moreas a family I felt it was a must do. The company was very efficient. Getting us immediately suited. Getting us separated in groups for the rafts. Issue: i understand the weight balance but my four year old was placed on the outside and it made for a nerve racking trip for me holding on to him for dear life! My issue- our tour guide. Nice and strong but I couldn't understand anything he was telling us because I was in the front and he has a very very thick accent. I feel like my oldest did not get the experience I hoped for because of the language barrier. Aka she didnt learn anything. Overall, it's beautiful and fun. But cold. We did get wet. It's still Alaska and still amazing. Still suggest.

We met Nate, by chance while our cruise ship docked in Skagway, Alaska. He was absolutely amazing,…read moretook us all around, showed us all the sites, and even volunteered to be our own personal photographer while on our tour! We highly recommend booking with Nate. He's very detail-oriented, and very good at what he does! He's traveled quite a bit himself, so he knows what to look for.

From the owner: The travel designers at AYT are focused on helping you build the best trip, with as little stress,…read moreas possible. We have tools that most agencies don't to help get the job done - and we're there when the airlines or other websites aren't - you won't have to wait 6 hours on hold to get in touch with us! Our boutique packages are prebuilt to include the best hotels, transfers, and excursions - and at a discounted price than what you may find online.

Barely helpful and rude for 90% of our encounter, this is a visitor information center best…read moreskipped. Me: "Good morning. We are looking for _______ tours, do you know where they meet?" Him: "If you had pulled out your ticket and read it, it probably says meet outside the tramway." Me: "it does." Him: "Go over there and look for them [points to the other side of the building as if we're braindead]. They're probably holding a sign or something. Is this your first time here or something?" Yes, of course I'm a visitor or wouldn't be going on a tour. Also, I probably wouldn't be in a visitor information center either.

Visitor information given out staffed by volunteers living in Juneau, inquiries of what to do,…read morewhere to go, even where's the toilet.

I had such an amazing time with Wild Coast Excursions at Waterfall Creek. As soon as we got off the…read morefloatplane and walked around the corner -- there was a bear right at the waterfall! It was truly one of the coolest and most unforgettable experiences I've ever had with brown bears. I felt completely safe the entire time, and it was absolutely incredible to watch these majestic animals in their natural habitat. Watching them fish was surprisingly fast, sometimes even hilarious! Wild Coast made the whole experience feel both thrilling and respectful to the wildlife. Wild Coast Excursions is the best opportunity to see bears in Juneau and probably Alaska! I cannot wait to go again and check out Pack Creek next time -- already dreaming of it! Don't miss this if you're in Juneau -- it's pure magic.

Unforgettable bear-viewing experience at Waterfall Creek on Chichagof Island in July with Wild…read moreCoast Excursions. The day trip was very well-organized from start to finish, with a float-plane ride from Juneau to the island, a short hike to the creek-side bear viewing area, several hours watching bears, a nice boxed lunch and a return plane trip back to Juneau. Having grown up in Juneau, our guide, Peter, is very wilderness-savvy and adept at sharing his knowledge with his clients. He kept our group well-informed and about bear behavior and let us know what to expect from the experience while we were out there and afterwards shared photos and videos of our adventure. Spectacular scenery from the air and on the ground and a fabulous learning opportunity. I highly recommend Wild Coast Excursions!

Very convenient cruise ship terminal that can dock 3 cruise ships. We arrived in Juneau on a sunny…read moresummer day (75 degrees) on 6/22/25. Plenty of food vendors at the pier. And you can watch seaplanes arrive/ take off. Public restrooms across the street. Many cruise ship shore excursions waiting to take guests out. Make sure you confirm you're with the group you need to be with. Structured parking and very walkable to nearby stores.

Busy. SO many people on the terminal area…read more There seemed to be a lot of vendors trying to book/sell tours/excursions though as you get off the boat. So if you did not book with the cruise ship but want to do something there is a high chance you might be able to find something to do.