I chose this shop because they were a AAA-approved facility. I trusted that AAA approval meant I…read morewould be dealing with a reputable business that would be honest and transparent. Unfortunately, my experience was the complete opposite. Before my vehicle was ever brought to the shop, I clearly explained that my battery had been dead for a couple of weeks. This was not a surprise and was documented on my paperwork. I was upfront from the very beginning about the condition of my vehicle. After they received my car, I was told that because the vehicle was "dead on arrival," they could not perform diagnostics without installing a new battery first. The problem is that I was still charged a diagnostic fee even though no actual diagnostic testing could be completed. Elizabeth let her mechanic bully me by saying, "your not taking your car off my lot without paying for diagnostics" mind u no official paperwork or machine was hooked up for this "diagnostic".I was essentially told that determining that the vehicle needed a battery counted as a diagnostic. If I had been told beforehand, "Because your battery has been dead, you will still be charged a diagnostic fee even if we cannot complete testing," I could have made an informed decision. That information was not clearly communicated before I was charged. I even asked if AAA could install a battery so the vehicle could be properly tested(since it was hella cheaper), and I was specifically told, "Not on my lot your not. Instead, I was pushed toward purchasing a battery through the shop, which I felt was significantly overpriced. What made this even more frustrating is that after paying for the battery and the diagnostic charge, my vehicle later went back into limp mode again in about 2 days. The entire reason I brought my vehicle in was to figure out what was wrong, and after spending money on a battery and diagnostics, I was still dealing with the original issue. At that point, I felt like the service I paid for did not actually solve the problem. I contacted AAA because I felt the situation was not acceptable. AAA initially instructed me to try resolving it directly with the shop. I did, but the resolution they offered was another diagnostic...lol yeah right. I went back to aaa and the shop wanted to only refund the diagnostic fee while refusing to include my AAA discount. I was told I would not receive the $50 AAA discount back. I felt this was unfair, especially given the circumstances. I continued to push the issue because I did not feel the resolution addressed the full situation. After further involvement from AAA, the shop agreed to include the AAA discount in the refund because they had no choice. Even the refund process became unnecessarily stressful. I was told the check would be mailed, but then I was informed there was an issue with my address. The address information had been entered incorrectly on the shops end, with the numbers switched around, and I was told I had to pick up the check in person instead. After everything that had happened, I did not feel comfortable going alone and brought my dad with me. Elizabeth didn't even look me in the face handed her mechanic the letter of refund and just felt so angry and unwelcoming. The communication during the refund process felt unprofessional and hostile, which added even more stress to an already frustrating situation. I am sharing this because I do not want another customer to go through the same experience. Which i see in the reviews no that they did the same thing to another person and tried to charge 500 for a battery. I was honest and transparent from the beginning about my vehicle's condition. My expectation was simple: clear communication, fair pricing, and honest service. Unfortunately, that was not what I experienced at all. I chose this shop because of the AAA approval, but after my experience i realized that that doesnt mean ANYTHING, I would strongly encourage others to ask detailed questions about what they are actually being charged for before authorizing any work or else they will threaten to keep your car.

Honest, professional service at reasonable prices. I feel I am getting the right services needed…read morenot sold extras.

They were available for Saturday appointment. Brian was helpful, price was reasonable and work was…read moredone within the hour. Excellent response and service. Highly recommended. They were available for Saturday appointment. Brian was helpful, price was reasonable and work was done within the hour. Excellent response and service. Highly recommended.

Just moved to SLO county from Monterey county. Always worked on all my vehicles, so I am very…read morecapable of doing my own repairs from Porsche to Jeep. Unfortunately due to my lifted jeep I cannot repair my jeep in the garage of my townhome. Alternator failed leaving me stranded in SLO. Read the reviews about this shop and decided to have my jeep towed to this shop. Next day the repair was done before 2pm. Communication was top notch. I'm sure I will continue to due business with Central Coast Auto Repair.

We were on a road trip to Santa Barbara and our check engine light went on while on the freeway,…read morewhole car shaking. We pulled off and Tom's Auto Service was the closet shop to pull in. For us, it was a stressful situation as we were traveling with a difficult toddler. They came out and got us in and diagnosed in less than an hour. They recommended a great coffee shop where we could wait, and one of the guys worked through his lunch to get us back on the road. All the guys were kind, honest, and the work was fairly price and completed in less than three hours. Highly recommend them whether you are local or passing through and a problem arises unexpectedly. We are incredibly thankful to them and for such a great experience.

All I did was bring my Chevy 454 in with less than 39000 miles on her , recent repairs that I did…read moreon my Chevy myself was new distributor spark plugs and wires new carburetor fuel pump distributor EGR gasket and service heater hoses , they put some big guy in my RV with a flashlight who spent twenty minutes in my RV whitch is ridiculous , all he had to do was a five minute visual inspection , I could here the owner asking him does it have a vacuum leak , the ass inside my rig managed to get the engine light to come on , this is where I drew the line and threw him out . Beware people this is a dishonest shop they were trying to rip me off .

The service requested was within a reasonable amount of time. Quality work at a decent value. Staff…read moreis friendly and helpful. We will Continue to take our vehicles to them for all maintenance needs.

Best auto shop in town! Joe and his team are extremely knowledgeable and they are honest. 10/10…read morerecommend

Eric and Ben always exceed my expectations. They provide excellent, honest service at an reasonable…read moreprice. I have taken my 2011 and 2001 Mercedes SUV to them for a few years now. Recently, Eric spent a great deal of time dealing with some challenges I was having with my 2001. I was very impressed with his willingness to take great care...as I have had this car for many years and their is sentimental value. The grand total also blew my mind, very reasonable for the amount of work done. Arroyo Grande is lucky to have them. I greatly appreciate their work ethic and standards.

2nd experience with Bavarian Auto Haus; quick turn around & fixed the issue. Very efficient & easy…read moreto work with. Would recommend.

Wrona's Quality Auto Repair is a 5-star-plus business!…read more I took my son's Honda Civic in for an A/C inspection and found out it needed significant repairs. Tony and the entire team were outstanding. They took the time to explain everything, worked hard to provide a fair and reasonable quote, and completed the repairs with exceptional quality at a great price. Their honesty, professionalism, and customer service truly exceeded my expectations. I highly recommend Wrona's Quality Auto Repair to anyone needing reliable auto repairs--especially Cal Poly parents looking for a trustworthy shop to take care of their student's vehicle while they're away at school. Thank you, Wrona's, for taking such great care of us! Kelly F.

Got an oil change and was told a different price and then they decided I needed other things which…read moreI didn't. They kept texting me to come in and would give me discount. I declined but they are very persistent with the texting. I politely said to please stop and they guy kept texting me and said do it this or we will text you still. I just blocked them

Got a quote over $730 from Big Brand Tires off Grand for a control arm replacement and alignment on…read moremy fiancée's car. Called this place on a whim after my dad mentioned my grandpa used to bring our family cars here. Right away he was one of those guys you could talk to for hours. Came in over $300 less than the competitor, work was excellent, and had it done in good time. Highly recommend.

I needed a wheel alignment and a friend recommended to me. I had an 8:30 appointment and Gary (sole…read moreproprietor) greeted me at the door. We chatted before he went to work on my Tesla. What I expected to be a quick job turned into a 90+ minute job. Gary is a perfectionist and that's a good thing when dealing with cars. Do I recommend? YES! Will I be back? YES! PS. His wheel alignment is 1/2 the price of Tesla's!

The team here is amazing! I received a speedy service and everything is fairly priced. Definitely…read morewill be returning for any other work my car may needs!

OMG Ive been going to Millers at least the last 3 years if not more…read more My partner suggest I take my 2011 Honda odyssey. Which in late 2022 My engine lost all oil on a drive from SLO to San Diego. I had to get a engine rebuilt. From th a t experience I really wanted to take care of my Van. So, when I came back from SD in 2023 I went to Millers. Theyre honest, thorough and will keep costs at bay as much as they can. Ive been so pleased I am writing this recommendation. Its hard to find Car Shops that are honest, quick and thorough with keeping costs down. Please take your car there, you'll be glad you did.