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    Uncle Paul’s Landscaping

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Uncle Paul’s Landscaping

    Landscape design

    Design services

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    6 years ago

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    Rock Valley Fence

    Rock Valley Fence

    2.5
    (8 reviews)

    Dear John @ Rock Valley Fence cc: Dawn M. Bengston @ Dane…read moreCounty Fence & Deck, Thank you for the solid-looking, beautiful fence that you installed on 12/13/2024. I would have thought that when RVF sent Dane County Deck & Fence with personal and BBB - A+ recommendations, that it was a sure bet. Perhaps this customer just caught their crew during a bad day. I paid RVF $7200 to install a new fence inside my older one as the neighbors had committed numerous crimes against me with no police action or court protection. Before one section was built, I noticed 4 vertical wooded slats hanging and flapping loose at the top on a neighbor's side. I asked Raoul (sp?) if he could please nail it together with 4 screws. He barked, "That's not in the contract, and I only have do do what's in the contract. I was not hired for this." I reminded him that the customer standing before him was an elderly, totally disabled man in his spine, shoulder and hands and could not turn 4 screws himself to resolve the obvious future problem with the threatening neighbors. He barked again, "I'm not going to do the whole fence. I wasn't hired for this. It's not in the contract." I told him that it was not the whole fence, as I showed and stated, but only 4 vertical wooden slats. He argued, and roboticly repeated himself - with good measure turning his body to face away from me to hide his obvious unreasonableness - and poor business and customer service sense. In the end he said begrudgingly that he's do it. He did not. 4 screws. 4 screws and your previously A+ rated business gets this for a business review from a man who has been a foreign correspondent/journalist in 6 countries over 32 years, including 2 wars. My talents could have been put to better use to add to your otherwise fine online reputation. It only takes one bad apple to spoil the bunch. I had even greeted and made coffees for the workers. No thanks needed; how about hello, whenever I passed them. Not one of them ever responded; not one - once. They did not even look back at me. Strange way to treat a man who had just paid you $7200. I hope you shape up your customer relations and teach Raoul to act on the SPIRIT of the law, as they say, not the letter. In the end, it brings better reviews - all over the web. Russell Gordon

    They don't even deserve one star! I trusted Rock Valley Fence to come and install a fence…read more They did a terrible job and refused to fix the horrible work they charged $5000. for. I've got pictures to show the wood they used

    Uncle Paul’s Landscaping - landscaping - Updated June 2026

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