We have been customers for over 40 years...and have been very happy with everything over the…read moreyears. It has always been swift action if we had a problem with our accts., and for car loans, etc., very fast to okay them. Thank you for being so great!

My wife and I have been members of WSECU for over 20 years. My wife always went in the bank and the…read morepersonnel knew her name. She was very happy with this bank and the employees. When she passed away I had to go in and make all the changes to our account. The staff was very courteous and handled every thing quickly and professionally. Very happy with this bank

I never knew a financial institution could be like Olympia Credit Union…read more I was looking into different banks and credit unions to get a personal loan. I ended up making an appointment at OCU because of all of the places I called, they were the only ones whose phone number went directly to the branch itself and was answered by a human. I was able to speak to someone right away and got an appointment set up for the same day. My meeting was with Jessica and I couldn't have asked for a better experience. We ended up spending three+ hours working out the details of my loan and I'm still not sure if this was overly long because Jessica never made me feel rushed or like I was an inconvenience at all. In fact, she was so genuine and warm that the experience was actually enjoyable. She answers all of my questions with knowledge and patience and made sure I really understood all of the fine print. Financially, I got the best deal I could have hoped for - with an APR so much lower than what I was quoted at even other credit unions that I am still kind of in shock. It was roughly a third of what [big bank] had offered as their "only if you have perfect credit history" rate. Jessica was flexible about what my payments and repayment term would be, working with me to ensure I could consistently afford them, and helped me choose the most workable payment date. I am confident and comfortable with this loan and know that, should I need any help or guidance, coming in or calling will be both a helpful and welcoming experience. Thank you, OCU. I am so grateful to have found you and feel incredibly lucky to have gotten such a great loan.

Been a member for 25+ years & NOT leaving... even though I left the Washington area in '22 landing…read morein the midwest. While I have a backup VISA here for emergencies I really STAY because of the outstanding customer service. Had a recent bump in the road the manager VICTORIA helped me navigate. She's so professional & working with her always feels like talking to an old friend. Now about those 1 & 2 star reviews I see here? Sorry but that's someone having bad days... you will NOT regret doing business here! When I see an exchange from OCU to a troubled customer stating that the reason OCU exists is BECAUSE OF CUSTOMERS banking there that makes me say EXACTLY... too many banks do NOT get that... OCU gets that! When I call & get Kali or Maddie it's always a delight to just hear their voice. Why? I know they genuinely care & will effectively & efficiently accomplish whatever I need on that call. Feels like family here, chosen family. In fact I like them BETTER than my blood family. LOL. THANKS EVERYONE!

This is the worst Wells Fargo branch I have ever been in. They don't believe in customer service…read more There were only 2 tellers on duty during the lunch hour. One of the tellers was having to look after both the walk in clients along with the drive thru clients. The other teller was new on the job. When she asked for help from the manager, the manager told her to ask the other teller. Also the manager went out and chatted with the customers in line, instead of helping out either clearing up the line inside or the drive thru. What kind of manager does not help out either with a training issue or line up of customers. I was in customer service for over 20 years and I've never seen a manager behave in this manner.

It is impossible to get anyone to answer the phone. You go through this whole list of choices but…read morethey are sorry there is no one at this branch that is available to answer your call. Thank you. Then it hangs up. I have tried several days in a row and I get the same thing. If you want customer service this is not the bank for you.

Wonderful people that work here. We have a Trust and they knew exactly how to set our accounts up…read morecorrectly several years ago. BECU is another story. The people that work here, know you by name and I'd much rather walk-in for a little visit than using the convenient cash machine. They brighten my day--always. I hope the "brick and mortar" bank never goes away!

The staff at the centralia branch are friendly and always positive! A true hometown bank that knows…read moreyou by name and makes stopping in for your banking needs a pleasure. I just want to say thank you!! J. Dow

Mary at the Tumwater location was so amazing. I was paying a higher interest rate on my car than I…read moreshould have been because of a few things that I needed to fix. Not only did she drop my rate in a significant amount she helped me realize what can I do to make my score go even higher. She was Def 5 stars all the way and I even changed to bank there because the service is that phenomenal. If you haven't looked into refinancing your loan there your missing out on the savings. mtucker@evergreendirect.org email or call her.

I have no clue, other than Yelp saying you are one of the top places in lacey to get a safe deposit…read morebox. So I went to get one. yeah, none existed. I'm sure you love getting put into the top 10, or maybe you bought your way in) without even having the product that you are put into top 10 for? Pretty sad.?

Great bank in a convenient location. This branch is actually a pleasure to visit because staff are…read morealways courteous and interested in my needs.

I just recently turned 18 and decided to open my own account. I came to this branch and I was blown…read moreaway by how friendly everyone is. At my previous bank, I would always use the ATM because whenever I went inside I felt uncomfortable and like I was being spoken down to, but the employees at WSECU explain everything in a way you can actually understand and always make sure you're satisfied. I feel more confident in knowing what's going on with my money than ever.

Came to reopen my account and was met with quick and friendly service. I was in and out in about 10…read moreminutes. Probably the fastest I've ever had to deal with bank wise!

Amazed by the attentiveness of employees at the Safeway West Oly Branch. Opened a business checking…read moreaccount (no fees!) and ever since, they greet me by name if they see me walking past. They have called to check on my needs, and always been nice and helpful. The best experience I have ever had at a big bank chain.

Great experience! Super nice and efficient service!…read more Everyone was super friendly, while waiting in line noticed that several employees were especially caring to elderly and prior military customers, taking extra patience and time with them which was really nice to see. Kim specifically helped me and helped handle account issues without an appointment. Instead of waiting for an appointment Wednesday (2 days later) she was willing to multi task and helped me get all my issues handled even though it meant more work for her. She could have just handed me off to someone else another day, so this was super appreciated! Will absolutely use this branch again, also very clean. Great experience!

Ive been a customer w chase for over 10 years but customer service at this location is absolutely…read moreterrible. Ive been in this location to make a change to my account 5 times now and they always say their bankers are busy and that I need an appointment, yet they were all just chatting w each other. The problem is I work on call so i never know what day ill have off to be able to schedule an appointment in the future so I have to rely just walking in and hoping they wont be "busy"