They remember their customers and are always friendly & patient. See Sue K for your banking needs,…read moreshe's the bomb. Convenient location. They take time to address your concerns/issues & answer questions.

Wonderful customer service! My mother in law banks here & just moved back from AZ. They treated her…read morewith wonderful smiles & assistance!

Absolutely ridiculous that the only ATM is inside the bank and not available for use except mon…read morethru Fri 9 to 5!!!! The ATM in the drive thru never works and there is no other one in town. F*@&#*#% stupid!!! A big fat 0!!!!

Jonalyn saved me a bunch of time and was pretty much the most helpful person I met that day!read more

Best banking experience I've had at 70 years old. Just moved to area and love the people and…read morecustomer service here

I have been a member of P1FCU for over 10 years. This Credit Union use to follow a model of…read moremembers first. It had the home town feel, and you could actually go into a branch and get something done. In the last 3 years, they have moved to a large banking model. I find no difference between P1FCU, and large cooperate banks I have banked with in the past. No one in a branch can't actually make a decision about anything, they have to get on their little messenger and ask someone else, who can't make a decision at the time, and you can expect a call later. I've had at lease 5 different auto loans through them, and until the last 3 years didn't have problems. They worked with you if there was an issues, and actually tried to help. This is not the case anymore. P1FCU, built it self on giving people a chance to a part of a credit union, who weren't ideal for other credit unions. Now you are nothing more than apart of their bottom line. You are nothing more than a member number. When you call now, you get a call center from some contract company, where the employees don't even know how to say the name of the company. Extremely disappointed in where this credit union has gone. I will be moving on soon, because I don't see this ever turning around. The only Pro, is the wonder ladies who work in my local branch, are friendly, and kind, they know who I am, and can call me by name when I walk through the door. I wish I could say it was because of their cooperate culture, but it has more to do with being a small town.

absolutely absurd business practice for a member trying to deposit a check. make sure you write…read moreyour first borns birthday and social security number along with "for mobile deposit only" not just check the box that says it. Not a member friendly credit union in the least. go anywhere but here

These people have robbed me and ruined my credit even when I gave the proof of payment. They are…read morethe worst bank I have ever dealt with. Zero stars is to many. Outright thieves

Been a customer since I was a mere year old. Love the customer service here. We won't switch from…read morethis credit union. Are you a member?

From the owner: P1FCU is a member-owned, not-for-profit financial cooperative. We have grown to now serve members…read morein 19 counties in Idaho, 8 counties in Oregon and the entire state of Washington. We were organized by a group of individuals with the desire to make lending more readily available for employees of Potlatch Forests, Inc. Over 80 years later we are staying true to our organizational values while servicing members in a tri-state region.

I recently went to the Clarkston branch and apparently the new hires haven't received adequate…read moretraining. I wasn't aware that if you pay or deposit $400 that they aren't required to offer me a receipt for recieved payments. Apparently this is the policy of this bank and I'm not at all pleased with the denial of the manager to generate a receipt for it although I didn't recieve my change back from the transaction. They did call me a week later to tell me of the oversight and I have a check with the balance owed to me available for pickup but still no receipt. Ridiculous!

Cindy helped my boyfriend and I start a new account and get a new card and she was the nicest lady,…read morewe ended up keeping her a little past close and she didnt mind at all. What a wonderful experience, thank you again!

I WOULD NEVER RECOMMEND THIS CREDIT UNION. The loan officer misguided me throughout the entire…read moreprocess. I had only called to inquire about the documents needed, and I had "consented" to what I thought was a soft inquiry as other loan processes officer an initial soft inquiry and because I was not told otherwise, and she pulled a hard inquiry during my very first conversation before I submitted any documents to apply for the auto loan. I explicitly stated and provided a job offer letter of when my start date would be, and she told me that only a verification of employment for my new job would suffice for the application. As a result of her not providing accurate information about the appropriate documents, my application was declined because "I needed a first paystub," and "There are other variables to take into account," that she did not inform me of until after my decline. They said they would need to pull a second hard inquiry because my first paystub would be after the 30 days. She hadn't told me she pulled a hard inquiry until a week later. Her supervisor used the excuse that the loan officer "was new and not aware/trained" and P1FCU's Vice President of Member Services refused to remove this hard inquiry from my account, even after her supervisor admitted that this process was incorrect and were in the wrong. I reported P1FCU to the Better Business Bureau, and the VP said they would not be correcting this and closed the grievance. I have happily chosen another credit union for my auto loan. This other credit union has an A+ rating; was more professional, efficient, and helpful; and guided me through the whole process to ensure it was done correctly the first time. I encourage everyone to steer clear of P1FCU and be aware of the deficient, unprofessional service that P1FCU provides.

P1FCU likes to pay ungodly sums of money for naming rights, but fail to pay their patrons a fare…read moreinterest rate on accounts. Unwilling to work with me to solve ab issue regarding an escrow account . They seem to think that by repeating themselves that it will make a difference. Very poor customer service.