Delicious drinks for decent price! It was convenient to order online. I am looking forward to coming back and trying the variety of drinks on the menu. I love that they have the options for "less sugar " on the drinks. read more

I have been to this place when it opened and had two drinks which were both really good (tiramisu matcha & mango coconut). I have been twice after and the drinks continue to be consistent. The service is always good but usually like to order the kiosk to make things faster and so I can look at the menu a little while longer. I wanted to update my review because of the last interaction I had. About a week ago I went in and got 2 drinks which I ordered on the kiosk. I waited for my drinks and they came out. The only thing is that when the handed me my drink it had lychee and I had pressed boba on the kiosk not lychee. I went back and told them my order was wrong and the woman in the front was very confrontational and just answered " no you chose that" I told her that maybe it was a mistake on the kiosk but it was a mistake I do not like lychee and wanted boba instead. She kept repeating " you chose that" and I finally got upset and pushed the drink twords her and told her that if she was unwilling to fix it that I wanted a refund. She finally offered to remake it but not before again repeating " you chose that". She remade it and I left. I was speaking to my mom about the interaction and she told me that she watched me press the boba option on the kiosk and it charged me 80 cents for it. The woman before me ordered the same drink as me and we thought maybe the lady mixed it up and just handed me the wrong drink. Either way the interaction was upsetting because I was not being rude or confrontational and I felt embarrassed by this lady speaking to me that way, it was so uncomfortable and unnecessary. read more

I feel like I got scammed at this place. I used to love this place when it first open. This place use to have nice and friendly staffs taking order at front. NOT ANYMORE. I recommended this place to friends and families, and now I feel bad. My family visited this place yesterday. Me , my husband, and my daughter were excited to get our drinks. The attitude of the girl who was taking order made me and my daughter changed our mind. Only my husband went for the drink. We went from 3 drinks to just one drink because of the attitude of the person who took order. She was acting like she hates her job. She wrote " how much sugar?" On her phone and showed to my husband and I while taking order. She didn't talk until I asked about the price differences. My husband ordered Tiramisu Match Latte. The menu showed the drink cost $5.95. The drink came out at $7.25. I asked the girl why the price looks odd. She told me because of taxes. 20% taxes or what? She doesn't know how much the drink costs before taxes. Then she told me and my husband " maybe the price went up " . The electronic menu screen literally showed $5.95. If the price went up then why don't go ahead and change it since the menu is electronic menu. I believe they should have the screen for self-order only. If a person standing in front taking orders and acting like almost out of battery robot then I rather order my drink on a screen. One star for the attitude. read more

Trying out a new boba place at Santa Rosa Plaza! I looked them up and saw they were founded in 2019 in Silicon Valley. always nice to support a growing local business. The shop itself is super cute and pink, very aesthetic and fun. It is self service, they have large touch screen to order. I ordered the milk tea with 30% sugar and boba, and my husband got the jasmine green tea with tea jelly. The boba was chewy and cooked perfectly. The milk tea was good, but I didn't notice a big difference compared to other boba places. The jasmine green tea, though, was very refreshing, and the tea jelly was SO good! soft, smooth, and full of tea flavor. I actually liked the tea jelly a lot. Prices are about the same as other boba spots, but if you sign up, you get 15% off your first order, which is a nice perk. I'd definitely come back again! especially for the tea jelly option! read more

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Great addition to Santa Rosa's boba selection. Large selection of tea and fruit based drinks with specialty creations like mango sago, Dubai chocolate, strawberry matcha and other unique combos! Quality of the drinks and boba chew are already matching Bay Area expectations at week 3 of opening - woohoo UMe. Ordering is mostly self-service! Order online or at the tablet as others have said as staff are busy filling orders in the back. There was a line of customers a bit confused at the empty cashier until I spotted the iPad station hidden on the left. Some signage/QR codes could help indicate where to order and also explanations on the plushie/merch-based concept that customers asked staff about. Drinks can be ordered in a surprise plushie cup for +$4.50. The bottom of the paper cup is opened to reveal a small plushie. Tip: Finish the drink first or else the emptied bottom doesn't have good support. There are also other merchandise like scented cards and larger plushies. I'm not a labubu/merch girlie so 4/5 stars just because I come for boba and rather not get confused with these extra add-ons to a beverage menu. But I appreciate that it's a trendy concept. This will be a frequent stop besides our usual Teaspoon, T4 or Happy Lemon! read more

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This is my new favorite place for boba tea in Santa Rosa. Ume has so many delicious drinks and some twists on classics. The staff are friendly and quick! My recommendation is the Mango Coconut Twilight. It is THE BEST. A good balance of sweetness from the coconut and the fresh mango. You can't go wrong with their Coco Mango! I love the sago pearls and the mix of pomelo, coconut, and mango is so delicious. Their regular milk teas and fruit teas are just as good! 10/10 would recommend coming here! read more

Ume Tea - UMe Mango Yogurt (Slushie), UMe Lychee & Watermelon Green Tea, Pistachio Dubai Shake, UMeMango Coconut Twilight - Bubble Tea Near Me - Santa Rosa, California

super cute decoration! the tea tasted good as well. I got the brown sugar boba oolong

YUMMY! I had a mango drink (can't recall its menu name) that had sago, coconut milk, coconut jelly, frozen mango and maybe some other delicious things. It was so good. Pricey, but worth it read more

Ume Tea - Bubble Tea Near Me - Santa Rosa, California

Back for a second visit and it was just as good as the first! Tried the Tiramisu Matcha Latte and the Pistachio Dubai Chocolate Shake. Both were rich, creamy, and well balanced not overly sweet. Ordering isn't the fastest, especially when it's busy, but the drinks are made fresh and worth the wait. Solid spot inside Santa Rosa Plaza. read more

Ume Tea - Bubble Tea Near Me - Santa Rosa, California

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this place is soooo pretty. I love it. and their drinks are dope and the people are friendly. read more

Ume Tea - Getting our drink. - Bubble Tea Near Me - Santa Rosa, California

This new place in the plaza has a wide variety of options. You order through a kiosk. Service was a bit slow but the drink was really yummy with chunks of mango and coconut. Looking forward to trying some other items! read more

Ume Tea - UMeMango Coconut Twilight - Bubble Tea Near Me - Santa Rosa, California

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The boba drinks here are bomb! Everyone is also so sweet. Really cute place inside the mall. read more

Ume Tea - Bubble Tea Near Me - Santa Rosa, California

I got Uji Matcha Mango Latte, which is really good. Got a surprise plushie and a cute bag as well. read more

Ume Tea - UMeUji Matcha Mango Latte is really good. Highly recommended!! - Bubble Tea Near Me - Santa Rosa, California

Im disappointed about my experience. I ordered a brown sugar fresh milk, and when I received my order, it was literally just milk in a cup. There is nobody to talk to about issues, there is just someone that comes out from the back every once in a while to put orders out. The ambiance isn't great either, there isn't any workers to take your order, only a kiosk. I'm overall disappointed about my experience, and I don't think I will be going here anymore. There are plenty of other boba shops in the mall besides Ume that offer better service. read more

My favorite drink place! I love the Mango Coconut Twilight. I'm so glad Ume opened in Santa Rosa. The staff is friendly and kind. You can order on the kiosk or with a barista. The surprise cups have cute plushies! The whole store is a cute overload. I really hope they bring the snacks to this location. read more

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Ume Tea just opened inside the Santa Rosa plaza where Zero& used to be. Cute tea shop with a pink bunny theme. Ordering online was easy though the wait times are still about 15 mins on average. You can also order in store, make sure you ring the bell as all staff are in the back making drinks! I ordered the Coco mango and the Uji Strawberry Matcha Latte. Both were delicious and you can customize the sweetness, size, milk, ice, and toppings. I had a 15% coupon as a first time customer unfortunately it didn't take online. I looked closer and it has to be redeemed in person but I liked the convenience of online ordering so missed out on that! Good to see more bubble shops in town! read more

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What a cute little tea/boba shop! It looks like they just opened and are just getting things going. The pink bunny theme is quite adorable and you can get your drink in a pink bunny cup! I tried their mango coconut twilight and quite enjoyed it. They use real coconut cream (?) and mangoes with jelly. I added custard so that added an interesting texture combo, still a very lovely flavor. There are multiple options so I'm going to have to go back and try other flavors. There seems to be only one (?) may two people working so the wait was a little long but not bad. You do order at a kiosk so be prepared, no one is steadily at the counter or register. read more

Ume Tea - UMeMango Coconut Twilight yum. you can't see it but there's a marshmallow cloud on top.. - Bubble Tea Near Me - Santa Rosa, California

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WOW THIS PLACE LIVES UP TO THE HYPE! They have their drinks locked down. must places during grand opening are a little rocky but they hit the ground running pumping out drinks all with attention to detail and all tasting amazing! our favorite are the mango coco and the mango twilight! their mango coconut sago i like even better than the big places in the bay area! the pistachio shake is good but very sweet so id get like 50 or 30%! watermelon passionfruit is super refreshing and made with fresh watermelon for those that like natural and not too sweet! the grape is very good too and I love the tea jelly with it! the brown sugar is also one of the best i've had I love the mochi with it i could go on forever! and the store is super cute with all the plushes around! great service great drinks go check them out read more

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New boba spot in the Santa Rosa Plaza. They had a deal where it was buy one get one free. I tried the Dubai chocolate and the Uji Matcha Latte. Both were very delicious and flavorful! I did 50% sugar. It's super cute and pink. The service was great, and the wait was a little long but it was expected as it's opening week. read more

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Quick service and outstanding flavor. A great place to come for an exotic drink. Welcome to Sonoma County!! read more

Ume Tea - Strawberry matcha latte - Bubble Tea Near Me - Santa Rosa, California

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By far the best Tea shop I've had in the North Bay and a great addition to Santa Rosa. UME tea has a good selection of drinks ranging from Milk Teas & Fruit Teas, to yogurt drinks and coconut based drinks. You can adjust sweetness and ice level which is pretty standard at Tea shops and extremely useful! I will say I didn't see a milk alternative option for their milk teas but if you can handle the lactose then go all out!! Aside from that, they have a unique concept of a surprise cup! For what you pay, you get a decent sized surprise plushie inside the bottom of your cup. It's so cute and worth it. McDonald's could never~! I went back for their grand opening BOGO deals and I have to say service was good! I think the first day lines were pretty long but everyone still kept a good attitude. I'm hoping for the success of this location and will be frequently returning for their delicious drinks. read more

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I tried the new guava strawberry yogurt slushie and it was super refreshing. They have a kiosk which makes ordering very simple. The whole shop has a super cute vibe, decorated in pink and with plushies! I would come back to try the rest of their menu. read more

Ume Tea - Drink - Bubble Tea Near Me - Santa Rosa, California

I really enjoyed the environment of the shop! I got a coco mango sago and it was pretty yummy

The service is fast and very friendly. The drinks are super yummy and are very pretty to look at!

The whole building is pink and bright, I got the mandarin iced tea and it was delicious and refreshing!

The ladies that took and made our order were the sweetest ever! The drinks were delicious and the place was clean!! 1000/10 will be back again!! read more

Ume Tea - The ladies working today were absolutely amazing and made the drinks to perfection! Super yummy!! Will be back again!! - Bubble Tea Near Me - Santa Rosa, California

Excellent customer service!!! Delicious drinks!! Wide range of selections and add ons!! 5* 10/10 read more

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Such a cute and vibe, Lowkey such good service and would get again!!! Love their boba!! read more

Ume Tea - Bubble Tea Near Me - Santa Rosa, California

There was no orders and no one working the registers. Several people ahead of us could not figure out the kiosk order system. Left without orders. I consider not having a front facing person at the counter is poor service for sure! Only came because my nephew wanted a drink. read more

The person wearing a hat with a camera (who I assume is the manager) is extremely rude. If you want your business to be successful, you need to hire friendly and polite people. I have never given a 1-star rating to any business before, but this place deserves an even lower rating because of this manager. The woman always seems ready to argue. If the owner sees this review, please check the camera recordings -- she argues with a customer almost every day and is extremely rude. read more

Gary was so sweet and nice I will highly suggest this place to get a boba. It was so nice decorated and so cute!

Love the bobas here, lady was kind enough to tell us they ran out of some of the drinks and if we could wait 10 minutes while they made more. Had no problem waiting. read more

The drinks are so cute and delicious! Their merch is literally so adorable. The service is also really good. The people are extremely helpful read more

Staff is super friendly and helpful, great drinks. Clean space and that comes from a person who like think to look clean and smell clean. Definitely coming back. read more

Ume Tea - Bubble Tea Near Me - Santa Rosa, California

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Had a cute tumbler I wanted. Cute pink ambiance and packaging. This is my first time to the area and the signage attracted me. Like the display of orders being prepared and ready to go read more

Wow! What a great menu. Ordering was very fast and easy. The menu described the drinks. It has a very cute Ambiance. We will definitely come back. Most importantly the drinks are yummy! read more

Such a cute spot and their drinks are always so good！I always enjoy coming here when I come to the mall.

The drinks were good but unusual for some of them like the coconut matcha one but the tiramusu Thai tea was awesome and so was that matcha strawberry one it took 1 hour wait time just to get our drinks very disappointing it was a Tuesday must-have been a off day or something. read more

Staff was friendly and the milk teas were really good! Best taro drink we tried in town so far.

Amazing tea place. Always come here every time I visit the mall now. I used to not get anything to drink when coming to the mall but now that ume is here that has changed. read more