Very nice ferry, $300 mx pesos = about $15 usd ea round trip. Nice ride the three times we took the ferry to and from Isla Mujeres, the best place to sit is on the top part, especially if you get sea-sick you get fresh air, amazing views, Very nice and attentive staff, if it rains the inside is also nice and air conditioned and seats are comfy. Lots of tour opportunities and places to rent golf carts before getting to Isla Mujeres, or right across from the dock are lots of places to rent them probably at better prices. We used caribe to the right of the dock and it was fast, painless, and all day for $700 mx pesos= about $36 usd. At the ports you can also find a Santander bank ATMs. read more

Absolute rip off. My son lost the ticket when it flew from his hands on the ship. We paid for 2 ways and they forced us to buy another ticket instead of them just reprinting the one we paid for. The 3 I spoke to requesting a reprint were smirking at me and one was laughing and making fun of me. I will never use this crap company for the rest of my life. We come to cancun annually, their loss not ours. I already filed a dispute with my credit card company. read more

Good ferry. Bad hustling for golf carts. Not much to say. Good ferry service. Good seats and good overall experience. Had to wait in line for a bit because of the crowd but there is a ferry every 30 min so it was fine. After buying the tickets for the ferry, we were hustled badly into buying a golf cart rental.We were going to do so eventually and the price was similar, but we were told that we could rent it till 6 PM. But after arriving at Isla Mujeres at the golf cart rental facility, they told us we could only keep it till 5 which was a bummer. Also, that facility had the same price we paid at the ferry terminal; whereas we were told we would have to pay 150-200 pesos extra at the island. Just left a little bad taste in the mouth. read more

Wish all ferries worked this well! Organized on time they really know what they are doing! Thank you

Took the ferry from playa caracol nice ride out and almost back when we got to the 1 st stop they told us that they were not going to complete the trip and we could get a cab or a bus leaving over 20 people stranded including elderly and small children The staff provided no explanation and could have cared less they were below contempt read more

Ultramar Ferry - Transportation Near Me - Cancún, ROO

Horrible customer service all Ferris are showing up 30 min. or more late going and coming. Pay more money and get a reliable transportation. We're so disappointed and never coming back. Shame on you Ultramar!!! read more

We visited Isla Mujeres from the 8th - 14th of August in 2019. We had our two toddlers with us, five pieces of luggage (carry on's) and a stroller. Getting off of the ferry on the trip back home we left one of our carry on's. As we landed in San Francisco I was emailing Ultramar about the mistake. They had found our bag and kept it to the side. They were quick to respond to my emails and ready to help in any way they could to get it back to us. They instructed me to set up a FedEx account (super easy) and they did the rest. I received our bag back within a week of giving them our FedEx account number. Super friendly and fast service from the staff at Ultramar. A huge thank you to them!! read more

Great way to get from cancun to isla mujeres. Take a city bus from your hotel for 10.50 pesos get off at playa tortuga. Buy your ticket and rent a golf cart in advance all at once. $35 for an all day cart rental. $18 round trip boat transport. Plan a day explore the island. Swim with dolphins, stop @ the joint bar for drinks and reggae, check out the lighthouse and come on back. It's cheaper to rent your cart before hand. Either when u purchase your round trip ticket or on the boat. read more

Would give zero stars if option. They purposely have local police there who will harass tourists for no reason whatsoever. I seriously would not go here. They threatened to arrest me over a nicotine vape. Transported us into a car and forced us to pay them illegally just because we had a vape which they literally sell on the grounds here. I repeat- if you are not local do not go here, they will ROB you read more

15 round trip.....sat on top and had mad fun! Very relaxing and scenic. Ferry leaves every 30 minutes. You leave luggage at the bottom. The bottom seems to be air conditioned....not sure cause I sat on top. You even get a dj to entertain read more

Really upset, We've been a frequent customer of Ultramar Ferry's. And they over booked the ride by over 30 passengers. They went as far as to pull customer right off the pier in account they were over booked. Really disappointed. read more

Ultramar is great, convenient, and easy way to get over to Isla Mujeres from Cancun. The entrance and dock is just out of the hotel zone and on the outskirts of Cancun city. There is a parking garage that charges an hourly rate for leaving your car located above the ticket sales center. From there you wait out near the dock for your boarding time. There is limited seating and it does get quite full with standing room only about 10 mins prior to boarding. The ferry ride is fun, they play music while you sit back in the breeze and enjoy the sun and fresh ocean air. We sat up top both times, there and back, not wanting to waste the enjoyment of the trip by sitting inside the lower deck. read more

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Great transportation to and from the island and very fast. Not one of those boats that will make you seasick either. Very affordable and easy to understand even if you don't speak Spanish. Everybody was very helpful however I would suggest to stay away from the people who try to sell you tickets in the beginning. They Market about $7 a ticket. Go inside and buy them. Enjoy the trip! read more

The Ultramar ferry to Isla Mujeres was clean, fast, and comfortable. A round trip ticket was 140 pesos and you can pay with a credit card at the office in Gran Puerto. After you buy your ticket you will likely be approached someone from a nearby tour company booth. Like at other Mexican tourist areas, he will try to give you a bargain. Best to just ignore them and move on. If you have time to spare and want a bite to eat there is a good place that sells empenada, tacos, beers, and like just across from the ticket office When returning from Isla, there are taxis available but make sure to negotiate a price in advance. A taxi to the bus station in downtown Cancun should be no more then 60 pesos read more

We were staying in the hotel zone and took the bus to Playa Tortugas to catch the ferry to Isla Mujeres from Cancun. We bought the tickets right off the bus and went to the dock. The ferry was clean and efficient. They had a guy singing on the ferry who worked for tips. Many just gave him the random coins they had in their pocket. It was easy to get a seat upstairs and is about a 20 minute ride. Tip - they will sell you a golf cart on the ferry, but you can book it cheaper by haggling when you get off the boat. Not a huge difference, but it's relatively easy to do once you dock. read more

The ultamar ferry is the fastest ferry between Cancun and Ilsa mujeres The hotel zone at Playa del Caracol is easy as us ou don't have to leave the hotel zone, but is a longer route than going to town near Juarez or Tortuga. It's relatively fast, comfortable, and only a 15 minute ride depending on where you depart.i found that being on the Caribbean island of Islam give you the experience. Cozumel is a longer trip over 4 hours from Cancun and is more a cruise ship destiny. read more

They need a new company running ferries. Waited an hour and a half to get back, won't come back to isla mujeres again becasue if it

This review is for the UltraMar terminal at El Embarcadero located in the cancun Hotel Zone. Please note that there are three terminals in the hotel zone and one in the mainland which is the one listed in the address of this yelp page. Thoroughly enjoyed this! $20 round trip and it takes a mere 20 minutes in arriving at Isla Mujeres. Ferry has indoor seating with air conditioning and also has seating up top in the sun deck. Last departures out of Isla Mujeres is at 4:15pm and 5pm. I parked my rental car at the Embarcadero during my day trip at Isla and parking was cheap and secure. read more

Line of about 200 people waiting for the ferry at 5 pm. 3 Ferry's came and they kept taking people from the "tour" line because they paid more and they kept ignoring our line. It was extremely hot and a person even fainted. It wasn't until we complained that they let us get on a whole hour later. Their excuse was because we had the basic ticket which basically makes me think that they only care about the passengers who pay more and fuck the rest of us lol. Even though we were there WAY before the others. Worst service ever, AVOID them is possible. read more

Beware. You cannot just take any trip. The preceding boat was not full and was told had to wait to the next ship. No reason given. When ticket was purchase told any trip to and from Cancun. Not so. Beware. read more

A great way to get to Isla Mujeras in comfort and style! ( is there any other way... doh!) read more

Trip from Cancun on a Wednesday to Island mujeres in the AM was great. Timely and comfortable. Leaving Isla to Cancun, not so much. As instructed , we arrived 30 minutes early for the 7pm ferry. It was overbooked. Waited in line in line for 1/2 an hour with 100's of other ferry riders. No ventilation, no explanation, no seats all of us sweating. A 2nd ferry arrives which is also overbooked. Finally, an hour late, we get on a ferry back to Cancun. This is one of only 2 mass transit ferries that go this route . It's obvious in their disregard for their customers. Either don't sell so many tickets or provide enough boats. Paying customers deserve more. read more

The husband and I wanted to visit Isla Mujeres and UltraMar Ferry was recommended. It was a quick and efficient trip... don't expect anything more than just a boat ride to the island. It was $4 one way and easy to reserve, however, they could not find our reservation regardless of the email we showed them. Our email had our confirmation number and proof of purchase. After a while and wait, they finally gave us our tickets. The window seats as expected were seated fast. The water is very beautiful to look at riding on the ferry from Cancun to Isla Mujeres, however, the window gets washed away by ocean water. read more

Late always and staff lie to you about departure times. Anything to make a buck. I

Always a clean and fast ride over to Isla Mujeres. Been 2 years apart and always a great deal.

Bought crazy expensive tickets, then had to wait an hour in the sun while being pestered to come in and buy drinks. Then it starts raining and we all climb into the tiny hut. The ferry was supposed to come at 12:30, 12:50 comes around and they tell us the ferry broke down and they don't know when it'll be working again. Guess we'll have to visit Isla Mujeres on our next trip. read more

Took the ferry from Cancun to Isla Mujeres. It was clean, very comfortable seats and the price wad good. We sat on the top, which is outside going ovet. On the return trip, we sat downstairs and it was cool and had comfy leather seats. read more

If you can book a private transportation to the island DO IT!! Waited in line for 2 1/2 hours BOTH WAYS. Such a joke and so disorganized. There are 3 different ports from Cancun but they all come to the same port on the island so when you go to leave you don't realize you are in the wrong line until you've waited for over an hour :/ they sell as many tickets as they can but don't even fill every seat on the ferry. Not worth the wait people. read more

Rocky ride and better get there early on your way back because we were on time, yet still had to wait 1 hour in line and missed our boat, so we had to take the next one. Also hard to believe all the locals pay $22 to get to isla de Mujares -which is an overcrowded mess by the way.-doesn't look like the pics on goggle images. Finally, seas were rough so they took us to a different port than the one we departed from, but did not offer to pay for the bus ride back to our hotel-when I complained, they gave us bus tickets but when we tried to pay the driver, turns out the ticket woman gave us expired bus tickets so we had to pay out of pocket. We felt ripped off in so many places so doubt we will be back to use Ultramar (ultra ladrones) or to Cancun in general. read more

We bought round trip tickets. They wouldn't honor the return trip. They stopped running. EVERYONE on the boat had to make other provisions to get back to their vehicles. We were a party of six including my elderly mother. I was shocked. The guy at the booth- upon our return- said "no refunds ". They had the right to "not cross. " Not enough tickets sold? Watch it or you can get ripped off too. read more

The ferry is easy to get to and use. We found a very nice gentleman that was very helpful in getting us our tickets and buggy rental in Cozumel. The ferry is about a 45 min ride each way and they had live music to entertain us. Definitely recommend this service! read more

Great service! Everything was clearly explained, staff efficient and terminal was nicer than expected. We returned from Isla Mujeres to Cancun at 5:30 am to meet up with our tour and arrived 20 minutes early due to the fast efficient service of Ultamar. The valet parking was worth it at $8 USD per day. read more

Very disappointed with Ultramar. We arrived and were forced to wait in line despite arriving early. We then were unable to fit on the first boat so we had to wait an hour. The next boat was late and I spoke to Luis and while he apologized, he claimed the boat can run late due to weather. But the day was extremely calm and I am suspicious that this was the cause. Look around since there are many competitors and some run the ferry more frequently than Ultramar. I, for one, will use another service for my next trip. read more

The ferry ride is ok but the people in the counter are horrible!! They charge different prices and if u pay in pesos they charge extra 12 US dollars scam !! read more

We booked a ferry round trip for two. We showed our proof of email ticket and they still did not accept it. We had to pay twice for the same ticket. I would not recommend this ferry they over price! There are 3! Ferry options! read more

We took Ultramar Ferry to Isla Mujeres. It arrived 15 minutes late for pick up at Cancun and 30 minutes late at pickup in Isla Mujeres, which was annoying. The ferry itself was fine. There is a lower indoor portion and upper outdoor deck. In the indoor portion, there are outlets and air condition. Someone went around to advertise tour packages and golf cart rentals. If you buy the golf cart rental, it's not really worth it to do the tour packages because you can just go around the island yourself. If you're adventurous, I personally think it's more fun to opt for the golf carts. It may be a little more pricey to buy through Ultramar, but I think it's safer than just buying from people in the street (At the ferry station, many people will come to you to offer golf cart rentals). Overall I thought Ultramar was fine, but expect delays! read more

Very nice $38 for me and my wife round-trip. The ferry boat seems to be powerful new and clean. At Isla mujeres we rented a golf cart for $42 for the day. We ate at a nice restaurant towards the back of the island next to the MIA resort Great music great seafood in the small shallow beach there too. Great day. April 17th 2017. read more

We had our tickets and they made us pay double to cross to Isla Mujeres!! Avoid them they overcharge Americans. Horrible service will not give them my business again. read more

Convenient transportation to Isla Mujeres. The counter staff when purchasing the tickets were not too friendly. The build board out front days $19, if your going to change $22 (including a $3 dock fee) then advertise the $22 price....no need to not disclose! The ride over there was nothing special. They take a photo of you & then want to change $8 for it. The staff on the island were much more friendly and able to point us in the right direction of our return dock destination (4 docks you can venture to/from). I would use again, but don't expect it to be anything great; they suit their purpose. read more

We took The ferry back and fourth from Cancun to Isla Mujeres. You can sit inside or outside and we were able to rent a golf cart ahead of time. Cheap and easy read more