We used USA Transfers for transportation from the airport to our hotel and back, and both…read moreexperiences were absolutely flawless. The vans were clean and comfortable, the drivers were friendly and professional, and the service at the airport was smooth and well-organized...exactly what you want after a long day of travel. Everything ran on time, and the whole process was stress-free from start to finish. Honestly, we can't say enough good things about them. Next time we're back in Mexico, we'll definitely be using them again. Highly, highly recommend!

I would use USA Transfers again and again. Drivers were wonderful and on time for pick up…read more This has nothing to do with the company but a good thing to know. When you book your flight that there can be rush hour traffic in the hotel zone. The bridge opening could help with the traffic. The AC was running and was great to have on full blast from the heat. They even sent a VIP van to our hotel because they said they were in the area so not garuntee for that type of car but was a great surprise. For pick up at the airport they were a little hidden and at the back of all the pick up transfers so had to do a little bit of looking. Used the WhatsApp concierge to try and find them but didn't need it in the long run.

Meh- we got here in one piece. The rate we were charged was…read moreabout 50% more than the price that we 'should have paid,' according to the sign in the lobby. I wouldn't say that the car was 100% sanitized, like the ad says, but it was clean, I guess. The driver carefully laid down a towel on his bumper so my bag wouldn't get dirty, and the bumper wouldn't get damaged. The driver drove like he was being chased by bandits most of the drive. The only time he slowed down was at the police checkpoint to get in the Hotel Zone. The car was an economy nissan 4 door coupe. No change was offered. We were glad to get out of the car.

I can't speak highly enough about Cancun Taxi's service. The hotel wanted US$129 each way to Cancun…read morefor a family of 5. I used what's app to contact Cancun Taxi and they charged us US$61 for a round trip. They were also in constant communication, and texted a photo of our driver Julio, who was awesome. Would absolutely use them again!

Our flight was delayed 4 hours, and we were still expected to wait at the airport for over 6 hours…read moretotal. That's simply not reasonable. I was told there were no other drivers and no flexibility the entire day which to me doesn't sound normal. While I understand policies exist, good companies know when to make exceptions. A partial refund or even an effort to find an alternative solution would have made a big difference. If you're truly that busy, partnering with another service should be an option. One or 2 calls could be make to make a customer happy Instead, there was zero effort to accommodate the situation. We had to wait for your drivers because you said there was an accident by the airport earlier when we arrived. This was booked by my brother, but I normally use another company USA Transfer & my experience they are more customer friendly. A side note we were staying in Club Med 17 min ride to Airport & for sure where many of their drivers drive thru, If they wanted to assist in anyway.

We booked a ride online from Cancun airport to our hotel. It was easy to find them, we did have to…read morewait 20-30 minutes for our shuttle to be ready but the driver was friendly and it was a decent price. Would book again

Good timing. Pleasant transporters. Would use them every time I need a ride to the airportread more

Well that was easy. I came in on a late flight, and found…read moreOscar's shuttle out by the designated area quickly and easily. As you walk from customs to transportation, there's all kinds of people who pounce on you to sell taxi services to where you're going. They're quite aggressive about getting you a 'cheap' fare. I booked with Oscar online in advance, and got a good deal. Oscar was there, and he helped me load my bags into the van. I was the only passenger, and we were off immediately. Oscar followed all the traffic rules and made good conversation along the way. He's knowledgeable about Mexican hot sauces. He got me to my destination safely and cheaply and I got some good food suggestions while I was at it.

I cannot say enough good things about Cancun cab we use them a couple of times a year and have used…read morethem over many years. They are always Dependable friendly and professional . Marlene, who coordinates everything is an exceptional individual and takes her job very seriously and personally . They are Simply the Best .

Highly recommend. Booked a round trip as a solo female traveler. The drivers were punctual,…read morefriendly and got me where I needed to go safely and comfortably. After you book online, they confirm with you through WhatsApp which made tracking everything easy.

I had a very disappointing experience with this company. My husband and I booked a transfer with…read morethem in advance of our arrival in Cancún, expecting a smooth and reliable service. Unfortunately, when we arrived, there was no sign of anyone from the company. We did see a similarly named "E Transfers Taxi," but they informed us they were not affiliated. We tried calling all the phone numbers provided in our confirmation, but none of them worked or were answered. After multiple failed attempts to reach anyone, we were left stranded and had to make alternative arrangements. Due to the lack of communication and failure to provide the service we paid for, we contacted our credit card company to dispute the charge. Overall, this was a very frustrating and stressful experience, and I would strongly advise others to proceed with caution and do not book e transfers !

DO NOT BOOK THIS COMPANY! THEY WILL NOT SHOW UP…read more This business didn't show up on multiple occasions, leaving multiple members of my group stranded at the airport. They showed up an hour early of our confirmed pickup time the morning of our departure and then left. They do not answer the phone, do not confirm times, and are generally awful to deal with. Do yourself a favor and book a different company. If I could've given a negative rating, I would've.

They never showed up to pick us up from the airport. Their customer service number is a joke. Very…read moredifficult to reach someone. When we finally did, they said they were there and sent us to a numbered spot. No one was there. They assured us there was always someone there. Then call disconnected or they hung up. Trying to reach them again ws ridiculous. We had already wasted a lot of time and we're tired from our trip we ended up finding alternate transportation. I contacted Expedia which is Trying to get us a refund.​

We confirmed our arrival with company via email. We also communicsted with thrm during our travel…read moreconfirming no delays or changes to our schedule. we arrived in Cancun at 9pm on a rainy night and there was no one to pick us up. We called the company 4 times and no answer, we contacted the hotel and they called and were placed on hold for over 10 minutes before hanging up. a bystander offered to call with us as well and got through to Roberto. He shared that there was a van at terminal 2, we were at terminal 4 but they had no wrong for us. He could try to get us a ride in 2-3 hours (no guarantee). we got our own transportation after emailing the company and no response. They did not respond but instead sent texts asking what excursions were of interest to us. please book your transportation with your hotel or at least read reviews for this company. The experience is similar for a large number of their travelers. They do not show up!

I made a reservation then had to change part of it and they handled it reasonably well…read more Communication was good. I did not pre-pay but paid on the spot in US dollars. Our flight was delayed for about 4 hours but they handled our late arrival well. We had to wait about 15 minutes for our driver but he came and took us to our hotel with no problem. The only minor thing is that the "manager" (the guy who checks you in and gets a driver) tried to charge me more than what my paperwork said but we got it straightened out ok when he refunded the difference without a struggle, I would use this company again.

Used them to take us from and to the airport on a Cancun trip in February. Their prices are great…read moreand the service was really good. We had to wait maybe 20-30 minutes for our ride to take us to our hotel after landing but hey, it's Mexico. The van was comfortable, the AC great and the driver friendly. The return trip to the airport was on time and the ride again was very good.

Absolutely amazing service. I booked this car service twice while in Cancun and Hugo and Francisco…read morewere incredibly friendly and accommodating especially when my plans suddenly changed Comfortable clean SUV's and very safe driving.

I booked them this year in March 2024 for my birthday trip airport pickup roundtrip in Cancun. They…read morewere the best company hands down. Not to mention black truck! I have booked them again for my birthday next year in March 2025(black truck). Cancun airport round trip pickup. Don't walk but run and book with the and tell them Jamilah referred you!

We have used them 3 times. The first 2 times was great. The third time they told me it would be 1…read morehr 40 minutes before they could pick me up at hotel. Airport rep let me talk to company and they said to just get a cab and they would reimburse. Their airport guy said the cab would be $260 and he would get us a cab. Suspiciously he couldn't accept a credit card and wanted us to pay in cash. Which we did. For our return trip, they did not show up. Doorman was able to contact company and they said they were not going to pick us up. Asked about reimbursement and she said they never do that. So we took cab back to hotel. It cost $140 plus tip. Believe the airport guy scammed us. Beware of the bait and switch.

They were on time and drove quickly but for real--stop DEMANDING a tip. If you do a great job…read moreyou'll get a tip. I felt like they held my luggage hostage unless I tipped.